In the realm of mobile communication, Virginie Debris stands as a seasoned expert, navigating the evolution from ringtones to Rich Communication Services (RCS). With an illustrious career spanning over two decades, she recently captivated audiences at Mobile World Congress, delving into RCS’s transformative potential. In this exclusive interview, Virginie sheds light on her journey and shares invaluable insights into the future of messaging.
MATRIXX Software, Celfocus, and Qeema have launched Jawwy 2.0 to improve customer experience and reduce costs. NTT Ltd. plans to open its first data center campus in the Paris region as part of a $10 billion global expansion. Crexendo and TELCLOUD launched a POTS Replacement platform to offer cost-effective, reliable alternatives for critical services. Hero Digital revamped Calix.com, enhancing user experience and performance. Consumer advocacy groups urge the FCC for stricter regulations to protect against SIM swap and port-out scams.
In a significant move towards enhancing developer access to advanced network capabilities, Ericsson’s Vonage has teamed up with telecommunications giant Verizon. This collaboration, formalized through a memorandum of understanding, aims to integrate Verizon’s network APIs (Application Programming Interfaces) into the Vonage platform. This integration is expected to foster deeper consumer engagement and loyalty by enabling enterprises to offer a more seamless and enriched customer experience across various stages of the customer journey.
Stage X won South Korea’s fourth mobile operator spot with a $322 million bid for 5G spectrum. Yellow.ai and Infobip have partnered to enhance global customer support through AI-driven voice automation and conversational experiences.
Breezeline invests in a 525-mile fiber network to boost internet for 45,000 homes and businesses in New Hampshire. DARPA, in partnership with Nokia’s Bell Labs and others, aims to develop a sustainable Moon base with a robust telecom network to support future Mars expeditions.
As global voice wholesale authority, 42Com, aligns with industry powerhouse Vladimir Smal to propel AVISO Messaging into operation, the duo’s intent to foster the messaging sphere with undeniable excellence is evident. Recognizing the indomitable role of reliable communication, AVISO Messaging emerges as a beacon, espousing a fraud-free environment and assuring growth. Its onward journey emphasizes diversification, with plans to introduce WhatsApp, RCS, and voice messaging solutions into its expanse. AVISO’s pledge to deliver quality, security, and competitive pricing signifies a renovation of industry standards. As a guardian in this arena, AVISO Messaging is poised to redefine trusted communication solutions.
MessageWhiz, a prominent player in the messaging services arena, has officially unveiled the availability of its Communication Platform as a Service (CPaaS) on the Google Cloud Marketplace. This strategic move positions the company at the forefront of modern customer communications, laying the foundation for businesses to cultivate personalized connections with their stakeholders.
Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that it will deliver a digital transformation project for Beyond ONE in the growing Latin American market. The newly announced project will see Sinch optimizing Beyond ONE’s digital infrastructure to improve customer experience for its users.
Ooma, Inc., a leading smart communications platform for businesses and consumers, has successfully acquired 2600Hz, Inc. The acquisition, valued at approximately $33 million in cash, closed on October 20, 2023. This strategic move is set to enhance Ooma’s business solutions and expand its market reach.
In the dynamic world of technology, Kate Gerwe, Chief Marketing Officer of Sinch SaaS Business Unit, possesses over 25 years of experience in marketing. In an exclusive interview, she discusses Sinch’s transformative acquisition of MessageMedia, propelling them into mobile customer engagement leadership. This synergy extends to culture, values, and over 85 integrations with CRM and e-commerce platforms. Sinch MessageMedia’s focus on small and medium-sized businesses includes a streamlined user interface and multi-channel engagement, all part of Sinch’s ambitious plan to shape the future of customer engagement.
Infobip’s Peerless Network, now operational in Mobile, Montgomery, Asheville, Wytheville, and Bluefield, is expanding its voice expertise in North America. Acquired by Infobip in 2022, Peerless Network offers on-net voice services to a wider customer base, maintaining high-quality services and competitive pricing in the market.
