Zayo Group Holdings, Inc., a prominent global player in communication infrastructure, has unveiled its annual Distributed Denial of Service (DDoS) Insights Report, shedding light on the alarming rise of DDoS attacks and their profound impact across various sectors during the first half of 2023.
GoTo, a trailblazer in communication solutions, has introduced a groundbreaking feature named AI Chat Analysis within its Contact Center platform, enhancing the realm of customer service with advanced AI capabilities. This innovative add-on promises to reshape the way customer service supervisors and analysts understand and interact with customer inquiries.
IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of Artificial Intelligence (AI) in Customer Relationship Management (CRM). Their partnership seeks to empower businesses across various industries to transform customer, partner, and employee experiences while ensuring the security of their data.
Joining forces to propel Denmark into the 5G age, telecommunications giants Ericsson and TDC NET confront the intricacy of transitioning to Standalone 5G. The venture promises enhanced connectivity, yet its real impact remains under scrutiny. Their collaborative effort hinges not just on operational advancement but also in setting a future-ready network infrastructure with increased energy efficiency and advanced services. However, as TDC NET prepares to navigate this expansive opportunity landscape, it’s essential to question the overall strategic footing of the industry—a fascinating watch for tech aficionados. Stay informed with the Telecoms.com newsletter.
In a bid to keep pace with the recent barrage of tech revelations from its contemporaries, Google has slated October 4th for the grand debut of its latest Pixel phones and the eagerly anticipated Pixel Watch. In a communiqué dispatched to media representatives today, the corporation revealed that the upcoming Made by Google event, synonymous with its in-house hardware premieres, is scheduled for New York City, with the keynote kickoff pegged at 10:00 a.m. Eastern Time.
Content Guru, a prominent global provider of cloud contact center and customer experience (CX) technology, has announced today that its storm® cloud contact center solution has been granted the United States Federal Risk and Authorization Management Program’s (FedRAMP) In Process designation at the High Impact Level.
Leading cloud communication and contact center solutions provider, 8×8, Inc., has unveiled an enhancement to its Intelligent Customer Assistant platform, introducing voice-powered conversational AI. This addition augments the already robust conversational AI self-service capabilities of 8×8’s platform, enabling businesses to seamlessly deliver both straightforward and intricate experiences through digital and voice channels.
Notable declines in Open RAN and vRAN revenues for Q2 2023 have been reported by Dell’Oro, suggesting a potential year-on-year reduction if trends continue. While shrinkage was notable across the Americas and the Asia Pacific region, Europe continues to enjoy growth. Nevertheless, the overall RAN market lacks significant growth, making future predictions challenging about these emerging technologies’ share when 6G becomes widespread.
DIDWW, a leading provider of premium quality VoIP communications, two-way SIP trunking and SMS services, is primed to both participate and sponsor in two of the most anticipated telecommunications events this September – the Asian Carriers Conference (ACC 2023) and the Wholesale World Congress (WWC 2023).
Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that Sinch MessageMedia’s industry-leading, two-way SMS and MMS capabilities are being integrated into HubSpot’s Service Hub. This new integration provides marketing, sales and service teams with a 360-degree view of customers’ communications all within the platform, ensuring full visibility across their business and consistent message delivery across channels.
