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CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.

A new study launched by Forrit, the next-generation, global content management system (CMS) provider, reveals that 89% of senior marketers and tech leaders are optimistic that Web 3.0 and the metaverse have the potential to revolutionise the way we interact with the web. However, the report, titled Web O.No: your business’ bleak online future and how to avoid it uncovered that 87% believe the current state of the internet will stunt these innovations – and none of the respondents have websites that are currently equipped for this transformative new internet era.

Vodafone Carrier Services, the wholesale arm of Vodafone Business, has introduced Scam Signal, an API aimed at countering impersonation scams, particularly within the realm of Authorised Pushed Payment (APP) fraud.

This new API, Scam Signal, has demonstrated promising results, boasting a 30% improvement in scam detection during a successful pilot with a UK bank over three months.

Embracing certain compliance measures with the U.S. ‘Clean Network’ program, Nokia seemingly reduced its orders with supplier Foxconn Industrial Internet, marking another move away from China-based telecoms equipment. Though these adjustments primarily impact specific equipment types, both entities express an unusual blend of caution and resilience.

The demand for data centers is soaring due to edge services and generative AI. Nokia’s first-quarter results showed a 19% drop in sales but a notable 52% profit increase. Telesystem has launched new cybersecurity bundles featuring updated Employee Security Awareness Training. Utility companies are using GIS technology to address infrastructure, workforce, and demand challenges.

Fujitsu Limited and Oracle have joined forces to introduce innovative cloud and AI capabilities tailored to the digital sovereignty needs of Japanese enterprises and government agencies. This collaboration focuses on leveraging Oracle Alloy to enhance Fujitsu’s Hybrid IT offerings, particularly its Fujitsu Uvance platform designed to assist clients in business growth and societal problem-solving.

Letta’s recent report underlines the fragmentation faced by the European telecoms sector, with its 27 separate national markets serving a mere average of five million customers. Highlighting the necessity for unification and increased scale for cost-effective innovation, the report aims to strengthen the sector’s competitiveness, fueling new advancements like edge computing and IoT.