Deutsche Telekom, SK Telecom, e&, Singtel, and SoftBank have officially launched a joint venture to advance AI technologies tailored for the telecommunications sector. These industry leaders aim to create Large Language Models (LLMs) specifically designed to enhance customer interactions through digital assistants and chatbots.
South Korean telecommunications giant SK Telecom announced a $10 million investment in the U.S.-based generative AI search engine startup, Perplexity. The partnership aims to enhance Perplexity’s AI-powered search platform, positioning it as a potential competitor to Google in the search engine market.
The European Commission has launched a thorough investigation into UAE-based telecom company e&’s acquisition of PPF Group’s telecom operations in Eastern Europe. This move excludes PPF Telecom’s Czech business.
Reports from Reuters suggest that Saudi Arabia’s STC group is contemplating a significant move in the European telecom market by considering the acquisition of United Group, a prominent player in both telecommunications and pay-TV sectors. Citing three anonymous sources familiar with the discussions, the potential takeover could mark a substantial shift in the industry landscape.
AI and Machine Learning (ML) are transforming VoIP, enhancing communication efficiency and cost-effectiveness. This integration offers features like real-time call quality optimization, personalized user experiences, and advanced IVR systems. AI-powered analytics unlock valuable insights and improve security. The future holds seamless IoT connectivity and a redefined way we connect through VoIP.
At Avaya Engage, its premier customer experience event, Avaya, a global leader in Customer Experience solutions, unveiled a series of important enhancements to the Avaya Experience Platform™ (AXP),that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption. Avaya’s robust and comprehensive CX platform, trusted by large Enterprises globally, empowers customers to maintain their core capabilities while evolving through flexible innovation paths, including on-premises, private cloud, public cloud, or hybrid deployment models.
South Korean telecommunications giant SK Telecom has secured approval from the International Telecommunication Union’s Telecommunication Standardization Sector (ITU-T) for its proposal to standardize technology for AI data centers. This development marks a significant step forward in establishing international norms for AI-related technologies in data centers.
Alianza, Inc., the leading cloud communications platform for service providers, announced CLOUDEDGETM with new capabilities for telecommunications service providers (telcos) to streamline migration of legacy voice infrastructure to the cloud. The new access control solution offers a low-risk path for telcos to reduce operating complexity and gain network management efficiencies while also accelerating the path to service innovation.
Exceptional customer support and VoIP technology are indispensable for businesses aiming to thrive in today’s competitive landscape. By prioritizing customer satisfaction and leveraging VoIP’s benefits, companies can ensure prompt responses, enhanced call quality, and streamlined processes, ultimately fostering loyalty and driving growth.
CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.
