Telekom Malaysia and China’s ZTE embark on an R&D partnership for network and digital transformation strategies, raising questions about potential geopolitical ramifications. Reflecting Malaysia’s growing interest in collaborating with Chinese suppliers, the deal’s long-term effects remain to be seen.
The voice over IP vendor 8×8 Inc., has announced that the Anaheim Ducks National Hockey League (NHL) team and the Honda Center, one of the nation’s top entertainment and sports venues, have chosen 8×8 as their official cloud communications provider. They will use 8×8’s integrated cloud voice, team chat, meeting and contact center solution to help enhance the experience for their employees, partners and customers. The Anaheim Ducks and Honda Center decided to give a boost to their digital transformation efforts across the organization and recognized the need to abandon the old, on-premises communication and contact center systems. It is not surprising that they made the decision to move away from the legacy connections given the elevated profile and visibility of cloud technology during the pandemic. Steve Seger, Chief Revenue Officer at 8×8, Inc., commented: “Organizations of all sizes, including professional sports teams like the Anaheim Ducks, have…
Trinity Cyber, a Bowie, Maryland-based cybersecurity services and solutions startup, has announced the completion of a $23 million funding round led by Intel Capital and other top institutional investors. The company claims that it is taking an entirely new approach to cybersecurity and, with the help of its new technology known as Proactive Threat Interference, is able to “proactively intercept and control cyberattacks” before they even reach the target’s network, thus “reducing risk and increasing cost to adversaries.” Steve Ryan, CEO of Trinity Cyber, said, “This investment by Intel Capital and other strategic backers is significant. I co-founded Trinity Cyber to transform the way the world addresses the cyber problem. No one is doing what Trinity Cyber is doing. No one else can. We make the adversary fail, and we feel this strategic support validates the elegance of our solution.” “As cyberattacks become more sophisticated, technology to counter…
Europol, the European Union’s police agency, has published a report stating that telecoms fraud is costing over 29 billion Euros every year. The survey on cyber-telecom crime was conducted by Europol’s European cybercrime center (EC3) and cyber security specialist Trend Micro. This report underlines that telecom fraud is becoming a low-risk alternative to traditional financial crime, and due to the reduced cost and increased availability of hacking equipment, this type of fraud is on the rise. According to Europol, the most common methods of telecom fraud are vishing, where people are persuaded to disclose personal details, Wangiri, where people are tricked into calling back to expensive numbers, and international revenue sharing fraud (IRSF) that is claimed to be “the most damaging fraud scheme to date”. Describing IRSF, Europol stated: “It involves transferring monetary value from one carrier to another, based on the inter-carrier trust between telecom operators. Patient fraudsters…
The accomplished blockchain technologies company PeerStream, Inc. has joined the partnership of Telefonica’s cybersecurity unit ElevenPaths and decentralized hardware-based cybersecurity leader Rivetz, to work cooperatively on next-generation zero trust architectures, and offer privacy and security protection for business communications. Alex Harrington, CEO of PeerStream, said: “We are excited to collaborate with such esteemed partners to build groundbreaking software that has the potential to deliver real value for a large worldwide client base. We are honored to join ElevenPaths and Rivetz in this common vision.” PeerStream is focusing on privacy and security improvements and the development of enterprise-grade communications software that is being readied to enter the market under the Backchannel brand. Backchannel incorporates a growing suite of software tools created to control secure, real-time data and messaging channels, including support for video streaming. The company’s decentralized network routing technology may operate on either blockchain or traditional distributed architectures. …
Telecommunication industry, and especially the Voice over Internet Protocol (VoIP) technologies, are on a constant move and unceasingly generate new ideas and set evolutionary trends. If you are new in or just keen on VoIP, it is good to know someone, who can give valued opinion and helpful guidance. With this in mind, we have compiled a list of bloggers posting efficient VoIP content. These thought leaders are keeping their fingers on the pulse and provide updates and analysis on the latest innovations related to the telecoms world. Jon Arnold Jon Arnold is an independent research analyst focusing on unified communications, Internet of Things, cloud services, contact centers, SIP trunking, VoIP security and social media. Jon’s valued opinion and expertise can be followed on his widely-read Analyst 2.0 Blog, which has been recognized and awarded for the best tech reviews. According to Jon, his blog focuses on “trends that matter…
Are you interested in the VoIP industry and want to learn more about VoIP? There are plenty of VoIP books out there that come in all sizes and some more technical than others. There are volumes that provide a simple straightforward review of VoIP, others cover the use of VoIP for both home and business networks, and a few of them even discuss security issues relating to voice and data networks. There is also a good deal of guides that explain how to evaluate, select, and install VoIP systems. But if you’re not crazy about looking and analyzing through hundreds of technical large VoIP books before finding the one you need, check out the list of our 10 favorite VoIP books for consumers. The Best 10 Books on VoIP VoIP For Dummies: By Timothy V. Kelly Low-cost and written in a clear and engaging way, VoIP For Dummies is one of…
“This call may be monitored and recorded for record-keeping, training and quality-assurance purposes,” is a message that probably all of us have heard before when calling a contact center. But once an agent answers the phone, we immediately forget that we are being recorded, after all, we will most likely never hear that call recording. For the Contact Center, on the other hand, that recording is extremely useful. It allows business to collect and analyze a set of data that enables them to improve and optimize their service. However, there is much more to call recording than the eyes can meet. Steve Kaiser, Co-founder and CEO of OrecX Open Source Recording, shows us that it is not only a great feature available thanks to Business VoIP and the Cloud, but a powerful tool to boost your business. Why do businesses use call recording? Businesses are aware that nowadays customer experience…
