The voice over IP vendor 8×8 Inc., has announced that the Anaheim Ducks National Hockey League (NHL) team and the Honda Center, one of the nation’s top entertainment and sports venues, have chosen 8×8 as their official cloud communications provider. They will use 8×8’s integrated cloud voice, team chat, meeting and contact center solution to help enhance the experience for their employees, partners and customers.
The Anaheim Ducks and Honda Center decided to give a boost to their digital transformation efforts across the organization and recognized the need to abandon the old, on-premises communication and contact center systems. It is not surprising that they made the decision to move away from the legacy connections given the elevated profile and visibility of cloud technology during the pandemic.
Steve Seger, Chief Revenue Officer at 8×8, Inc., commented: “Organizations of all sizes, including professional sports teams like the Anaheim Ducks, have recognized that moving to an integrated cloud communications and contact center solution is a digital transformation accelerator, driving significant business value, optimizing performance and growth. We’re thrilled to provide the Anaheim Ducks and Honda Center with a single platform for communications and customer engagement as we help them transform the employee and fan experience, and support their future growth initiatives.”
The Ducks worked closely with Insight Enterprises to evaluate cloud communications providers and ultimately selected 8×8 to help more than 500 of its employees, including contact center agents, to increase fan engagement while improving efficiency, collaboration, and productivity when working from home. Both the Ducks and Honda Center will take advantage of 8×8’s detailed reporting and analysis facilities, SMS capabilities and improved voice quality. The Ducks will also use 8×8 cloud communication services for post-game press conferences.
Jackie Slope, Vice President, Information Technology of the Anaheim Ducks and Honda Center, said: “Our efforts off the ice, including modernizing the digital workplace, are driven by our goal of delivering the ultimate fan experience. Partnering with 8×8, a leading provider of unified communications and contact center solutions, and moving communications and engagement to the cloud will be a critical component for the success of this strategy. 8×8’s integrated cloud communications and contact center solution with industry-leading service reliability, availability and voice quality, deep reporting and analytics, SMS capabilities, and tight integration with Microsoft Dynamics 365 will allow us to enhance customer service and strengthen fan relationships before, during and after each game or event.”