As the UK’s communications regulator, Ofcom, prepares revised regulations that will hold telecom companies to a higher standard, the UK operator BT is stepping up its efforts to fight scammers. In order to achieve this goal, Hiya Protect, a network-level monitoring system that can detect and reject suspicious calls, will be used by the company. This technology will be available to both fixed-line and mobile EE subscribers. According to a study done by the Hiya team, 29 percent of all phone calls in the UK are spam. 50 percent of those calls are fraudulent, making the UK the most fraudulent country in Europe. This demonstrates the scope of the problem, which affects a vast number of people in the UK. Naturally, Ofcom is aware of this problem. According to calculations made by the telco regulator, a quarter of UK adults dealt with at least one instance of suspicious…
Consolidated Communications launches new gigabit service Consolidated Communications has introduced Fidium Fiber, a new Gigabit consumer fiber internet brand with an entirely new customer experience. Fidium Fiber internet will first be available in certain locations in Northern New England, providing symmetrical, Gigabit internet to residential consumers with no data limitations. Fidium provides simple, uncomplicated plans and pricing, with a range of high-speed fiber services beginning at $35 per month. Fidium is currently available in communities throughout Maine, New Hampshire and Vermont, with new locations being added on a weekly basis throughout Northern New England. Read more at: https://tinyurl.com/2m53cs8n Nokia introduces SaaS services Nokia announced the launch of several Software-as-a-Service (SaaS) applications for communication service providers (CSPs), with the objective of providing operators with a more cost-effective, flexible, and customer-centric approach for running existing networks and delivering new services. Nokia’s approach to SaaS for CSPs is to provide new software that…
Call center software firm Aircall receives $120 million funding Aircall, a provider of cloud-based phone and contact center systems, has completed a $120 million Series D funding round led by Goldman Sachs Asset Management. The startup develops a cloud-based phone system for call centers, support lines and sales teams, and offers integration with Salesforce, HubSpot, Zendesk, Slack, Intercom and other popular CRM, support and communication systems. This funding will help the company to develop new products for integration with third-party tools, and in particular, industry-specific integrations. Aircall plans new offices in London and Berlin, as well as new hires in the company’s existing offices based in New York, Paris, Sydney and Madrid. Read more at: https://tinyurl.com/ruc4n8u5 Telenor and Axiata seal $15 Billion deal to merge Malaysian telecoms units Malaysian telecoms company Axiata Group Bhd. and Norway’s Telenor ASA have signed a definitive agreement to combine their mobile operations in Malaysia,…
VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution Vonage’s NewVoiceMedia contact centre platform has been chosen by Dutch insurance provider VvAA to enhance its members’ customer experience. After conducting a market evaluation, the company implemented Vonage’s NVM solution for its Salesforce integration and rich functionality. VvAA Groep’s advisors will have immediate access to entire history of customers interactions, also, inbound calls will be dynamically managed and routed, improving handling time and customer satisfaction. Read more at: https://tinyurl.com/y5l2maho Telenor completes acquisition of majority stake in DNA Norwegian telecommunications company Telenor Group has completed the acquisition of Finland’s third-largest mobile operator DNA. Telenor has acquired 54 percent of the shares in DNA for EUR 20.90 each in cash, or a total of EUR 1.5 billion after the deal approval by DNA shareholders, Finda Telecoms and PHP Holding, and Finland’s Ministry of Economic Affairs and Employment. Helsinki-based…
The Philippines operator Globe Telecom has signed a memorandum of understanding (MOU) with ISOC Infrastructure Inc. and Malaysia-based tower company Edotco Group Sdn. Bhd., to support the common tower initiative of the Department of Information and Communications Technology (DICT). By entering this three-party agreement on the set-up of 150 mobile towers across the Philippines, Globe becomes the first telecommunications company to support the DICT initiative. According to Globe, unlike in most other countries, the information and communication technology (ICT) infrastructure spending in the Philippines has been left solely to the private sector, leading to huge gaps in cell site and wired broadband coverage across the country. For example, Vietnam has 90000 cellular towers compared to 17850 cellular stations in the Philippines. Furthermore, according to the latest data reports from TowerXchange, there are 34300 cellular towers in Pakistan, and 30000 sites in Bangladesh. In a statement, Globe Telecom president and CEO…
RingCentral, the California-based cloud communication and collaboration solution provider, has made a definitive agreement to acquire the cloud digital customer engagement platform, Dimelo. Dimelo is a single management interface enabling communications with customers through a variety of channels, including email, social networks, chat and mobile. This innovative platform is already in use by major companies across a number of industries, including Allianz, AXA, BNP Paribas, ENGIE, Orange and Telenor. “In today’s digital world, engaging with customers over digital channels is crucial to business success. With Dimelo, consumer-facing enterprises can transform how they engage with their customers. Simply put, Dimelo enables companies to vastly improve their customer interactions by delivering world-class integrated experiences across a multitude of digital channels. We’re excited to welcome the Dimelo team to RingCentral,” said the CEO of RingCentral, Vlad Shmunis. The addition of the Dimelo platform will expand the already considerable RingCentral solution…