Call center software firm Aircall receives $120 million funding
Aircall, a provider of cloud-based phone and contact center systems, has completed a $120 million Series D funding round led by Goldman Sachs Asset Management. The startup develops a cloud-based phone system for call centers, support lines and sales teams, and offers integration with Salesforce, HubSpot, Zendesk, Slack, Intercom and other popular CRM, support and communication systems. This funding will help the company to develop new products for integration with third-party tools, and in particular, industry-specific integrations. Aircall plans new offices in London and Berlin, as well as new hires in the company’s existing offices based in New York, Paris, Sydney and Madrid.
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Telenor and Axiata seal $15 Billion deal to merge Malaysian telecoms units
Malaysian telecoms company Axiata Group Bhd. and Norway’s Telenor ASA have signed a definitive agreement to combine their mobile operations in Malaysia, resulting in the biggest telecom transaction in the Southeast Asian country. The combined company will go to market with the Celcom Digi brand and will serve 19 million customers. Under the agreement, Telenor and Axiata will each own 33.1 percent in the merged business. The companies said their new entity will seek to capture the increasing demand for digital services in Malaysia. The deal is expected to be completed by the second quarter of 2022.
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Telinta gets 2021 Visionary Spotlight Award for its Virtual Office PBX solution
ChannelVision magazine has given the prestigious VoIP industry award, 2021 Visionary Spotlight Award, to Telinta for its Virtual Office solution, a white label hosted PBX for VoIP providers. Beka Business Media President and CEO Berge Kaprelian, said, “Award winners exemplify the communications industry’s overall level of rapid innovation, a cornucopia of opportunities to boost their roles as trusted providers for business success.” Telinta’s Virtual Office enables its customers to offer hosted PBX services to small and home-based businesses. Moreover, this unique solution allows users to customize their own VoIP services via a series of brandable self-service portals.
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Nokia, DISH and AWS team up for the first 5G SA core network on public cloud
Nokia has announced that it will deploy its 5G standalone (SA) core for the DISH Network Corporation on Amazon Web Services. This news marks the world’s first deployment of 5G in the public cloud, supporting DISH’s OpenRAN-based 5G network with high-level scale, performance and security. As stated by Nokia, 5G SA core on AWS will enable DISH to offer the responsiveness, flexibility and efficiency to create innovative services for its customers. Marc Rouanne, chief network officer at DISH, added, “Running the Nokia 5G SA core on AWS will optimise our network operations to launch new software and services rapidly and efficiently, enabling the integration of countless innovative use cases for customers.”
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Natterbox integrates any phone system with Salesforce’s Service Cloud Voice product
Natterbox has announced its latest integration for Service Cloud Voice on Salesforce AppExchange to allow its customers to connect their preferred phone solutions into Service Cloud Voice using Service Cloud Voice for Partner Telephony. This advancement will create a unified agent and digital channel experience to deliver faster, smarter and more personalized services. According to Natterbox, the new integration with Service Cloud Voice will make telephony more convenient for customers by supporting them in any telephony scenario, regardless of the existing infrastructure.
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