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According to the Federal Communications Commission, callers must receive the recipient’s permission before leaving “ringless voicemails.” The Federal Communications Commission (FCC) has unanimously concluded that these quiet voicemails are subject to the same Telephone Consumer Protection Act (TCPA) provisions that prohibit robocalls without authorization. Each year, the FCC receives numerous consumer complaints about ringless voicemail. As a result, the Commission has made it clear that robocalls, including ringless voicemail, are unlawful if they are made without the recipient’s prior affirmative consent. This decision took effect on the same day that it was made public, November 21, 2022. Any non-emergency call made to a wireless telephone number utilizing an automatic telephone dialing system or an artificial or prerecorded voice is now forbidden under the Telephone Consumer Protection Act, which safeguards customers against unwanted robocalls. This decision comes five years after All About the Message, LLC (AATM) petitioned the…

Market Trends

AI in VoIP. What are the possibilities?

By Aiste Kryzanovske November 7, 2022

Artificial intelligence (AI) is currently one of the most talked-about and experimented-with technologies in practically every sector. Being amongst the most significant new technical advances, AI has major implications for Voice over Internet protocol (VoIP) and Unified Communications (UC). With its numerous capabilities, VoIP telephony is already transforming the communication capabilities of many businesses. However, when AI technology becomes an active participant, the efficiency and potential of this market will skyrocket. So, let us see how AI will revolutionize and influence VoIP, and how this technology will become an essential component in all corporate processes. How AI works in VoIP VoIP service providers are always adding new features to their VoIP services in order to attract consumers on both individual and business levels. With the inclusion of AI in communications, new market opportunities are anticipated to emerge. This is why AI has become an essential factor in several VoIP and…

Telecom News

YouMail warns users of fraudulent robocalls

By Aiste Kryzanovske November 2, 2022

YouMail released a new robocall warning, saying that utility-related impostor robocalls are posing a concern to Americans. These utility scam calls claiming to be from major American gas, electric, and other utilities in order to swindle unwary victims by threatening them with instant disconnection if their “utility bills” are not paid quickly. The specifics of the scam calls differ, but they typically claim that the user’s service is going to be terminated and that they need to click a key to make a payment or speak to someone at the business. Some calls are made from an entirely random phone number and mention a generic firm name. Others link to certain departments by using a local phone number with the recipient’s area code. Some of them utilize a spoofed caller ID from a well-known utility business. Apparently, these con artists are seeking to exploit the growing number of…

VoIP Solutions

Gain competitive advantage with Cloud Phone System from ULTATEL

By Aiste Kryzanovske October 10, 2022

If you want a phone system that is both adaptable and simple to use, look no further than ULTATEL. ULTATEL’s cloud-based phone system unifies multiple systems into one, making it simple for clients to communicate with their team members and customers. When you’re growing your business, you need to be able to communicate with employees and clients in a way that is efficient and effective. For businesses wishing to consolidate and streamline their essential communications across many locations and devices, ULTATEL provides a flexible and easy-to-use cloud-based phone system solution. The ULTATEL phone system grows with the customer, making it effortlessly scalable. All of this may be accomplished simply and rapidly,y thanks to a user-friendly management interface. Clients may interact and exchange information through a variety of channels, including text, video, phone and chat. ULTATEL’s cloud service also includes a toll-free number at no extra cost. Businesses…

Telecom News

Cloud Group partners with DIDWW to expand VoIP availability across international markets

By Aiste Kryzanovske September 28, 2022

DIDWW, a global provider of premium quality VoIP communication and SIP trunking services for businesses and telco carriers, has announced their partnership with Cloud Group. This cooperation will enable the fast-growing Belgian telecom operator to boost its product portfolio, enhance the quality of its communication services, and offer extended reach to its enterprise customers. As experts in the domain of virtual phone systems, Cloud Group offers solutions for businesses of all sizes. Their user-oriented communications enable customers to use IP-phones, web phones, IP DECTs and a CloudCall application for iOS/Android to make and receive calls. Cloud Group’s PBX solutions are developed in-house, which ensures unlimited service options and custom configurations for organizations of any type. Under the new partnership, Cloud Group will leverage DIDWW’s high-quality VoIP services in over 80 countries, including geographic, mobile, national and toll-free DID numbers, coupled with two-way SIP trunking and virtually unlimited call…

A world without the Internet: yay or ain’t no way?

By Aiste Kryzanovske September 26, 2022

What if one day there was no Internet? The Web as we know it would be gone for good. Sites like Facebook, Twitter and Google would only exist in the memories of people who lived through the Great Disconnection. The Internet is the greatest invention and technological revolution since the printing press. Since its creation, we’ve built our whole lives around this innovation, depending on it for almost everything. But what would happen if the Internet was no more? What would life be like without the Internet? The thought experiment There are no attempts to dismantle the Internet that we are aware of, therefore you have nothing to be concerned about. But isn’t it fascinating to consider what might happen if the Internet would suddenly shut down? If the Internet suddenly went down at this very moment, we wouldn’t make a huge issue out of it, as it happens sometimes,…

Telecom News

Ericsson gains clearance for Vonage purchase

By Aiste Kryzanovske July 19, 2022

Ericsson has announced that the Committee on Foreign Investment in the United States (CFIUS) has approved its $6.2 billion acquisition of Vonage Holdings. The transaction is scheduled to close by Thursday, July 21. The Swedish vendor’s most significant purchase to date is that of Vonage. This acquisition is a crucial component of Ericsson’s strategy, which calls for creating a market-leading service for businesses. Both the company’s boards and shareholders have approved the $6.2 billion all-cash transaction, but the deal was briefly put on hold while the Committee on Foreign Investments in the United States (CFIUS) looked at it. Following the transaction’s announcement, Ericsson became involved in a controversy in February involving payments to the Islamic State militant organization in Iraq. This incident led to investigations by various U.S. authorities, raising concerns that the deal would be in jeopardy. In spite of Ericsson’s offer price of $21 per…

Market Trends

Sustainability in Telecoms. Mission (im)possible?

By Aiste Kryzanovske June 13, 2022

One of the most important lessons society has learned from being stranded at home and unable to travel during a pandemic, is that once carbon emissions fall, the benefits materialize remarkably quickly. What have telecommunications providers learned during this time? That due to the staggering demand for digital communications at this time, the global telecom infrastructure has been forced to consume more energy than ever before, increasing the carbon footprint.

Telecom News

Dialpad launches a predictive engine dubbed Ai CSAT

By Aiste Kryzanovske June 9, 2022

Dialpad has launched Ai CSAT, a technology that evaluates each and every contact center interaction and forecasts customer satisfaction (CSAT) in real time. Dialpad’s Ai CSAT solution seeks to assist businesses in their desire to move away from post-call surveys, which can generate customer weariness and are sometimes seen as relationship deterrents. As a major component of the Dialpad TrueCaaS platform, Ai CSAT will enable insight into 100% of conversations and evaluate each client call. Organizations will be able to gain actionable data using AI and the customer satisfaction (CSAT) score, resulting in a superior customer experience. The purpose of AI CSAT is to enable a customer-centric strategy in which businesses may compile a comprehensive image of their consumers without bothering those customers with human feedback or surveys. This strategy will improve customer service by providing an accurate average CSAT score for each client and decreasing uncertainty and…

Telecom News

The GSMA warns of Internet value chain growth slowdown

By Aiste Kryzanovske May 17, 2022

The GSMA, a worldwide organization dedicated to uniting the mobile ecosystem, has cautioned that market imbalances between network operators and online service providers might impede growth in a number of areas of the Internet-based economy, and has urged policymakers to solve the problem immediately. According to the GSMA’s 2022 Internet Value Chain analysis, asymmetric regulation and limits, sector-specific taxes and spectrum charges are straining infrastructure providers’ business models while allowing big tech to prosper. The reliance of Internet services and other growing sectors that are dependent on underlying infrastructure investment must be considered by those in charge of enacting rules and regulations. Infrastructure investment incentives may be restrained by unfavorable taxes, costly regulatory requirements, and other cost-degrading factors, according to the paper. The document urges politicians to analyze the entire tax and regulatory environment, ensuring that enterprises investing in infrastructure are rewarded for building and upgrading the networks…