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Telecom News

DIDWW and AssistYou join forces to offer AI-powered voice assistant services worldwide

By Aiste Kryzanovske June 2, 2023

DIDWW, a leading global provider of VoIP and SIP trunking services, has expanded its strategic partnership with AssistYou, a top developer of AI-driven voice assistants for large-scale phone customer service operations. By harnessing the power of DIDWW two-way SIP trunking, this collaboration aims to deliver enhanced voice services and further expand the global reach of AssistYou’s innovative voice assistant solution. Seeking to deliver best-in-class technology and services, AssistYou recognizes the crucial need for a partner, like DIDWW, capable of providing worldwide coverage for call termination, ensuring high-quality and secure VoIP communications. By employing the potential of voice technology, AssistYou helps businesses to reduce customer service workload, increase availability, and elevate overall customer satisfaction. Additionally, AssistYou Analytics tool enables organizations to analyze and enrich every phone call in real-time, generating valuable insights to optimize customer service and operational processes. Through this extended partnership, AssistYou will benefit from secure and uninterrupted voice…

Telecom News

Transforming UK National Rail Telecoms: Collaboration for Resilient Connectivity

By Aiste Kryzanovske June 1, 2023

Turner and Townsend partners with Network Rail to transform outdated telecom systems, enhancing the UK’s rail connectivity through resilient and affordable technologies. This collaboration aims to streamline the acquisition of skills for telecom infrastructure support, driving nationwide change.

Telecom News

Generative AI Elevating Thematic’s Customer Feedback Analysis Capabilities

By Aiste Kryzanovske June 1, 2023

Thematic integrates Generative AI into their feedback analytics platform, enhancing customer feedback analysis through large language models. Their new Theme Summarizer feature offers easy-to-read summaries, while visualizations and reports aid product decision-making and trend identification.

Telecom News

Nvidia’s Grace Hopper Superchip: Bridging Telecom and Generative AI Worlds

By Aiste Kryzanovske May 31, 2023

Nvidia’s groundbreaking Grace Hopper superchip, now in full production, aims to revolutionize generative AI applications and transform various industries, from telecommunications to automotive. Merging advanced CPU and GPU capabilities, it offers improved infrastructure while addressing Open RAN architecture debates.

Telecom News

Balancing AI Advancements with Global Risk Management: A Telecom-Inspired Approach

By Aiste Kryzanovske May 30, 2023

The race for AI dominance intensifies, while AI experts and public figures urge mitigating risks, through CAIS’s ‘Statement on AI Risk’. However, the statement’s clarity and usefulness are questioned, as transparency and collaboration face geopolitical challenges.

Telecom News

BT Immersive Spaces: Revolutionizing Training and Development with Interactive Tech

By Aiste Kryzanovske May 29, 2023

BT’s Immersive Spaces solution, developed with virtual training specialist Immersive Interactive, uses cutting-edge technology to turn walls and floors into interactive surfaces displaying cloud-stored experiences. Compatible with VR, AR, and XR, the technology holds promise in revolutionizing training and development across various industries.

Telecom News

Telecom Operators Prioritizing Sustainability: Strategies, Challenges, and Global Advancements

By Aiste Kryzanovske May 18, 2023

Telecom operators worldwide tackle rising energy demands and stringent regulations by adopting renewables and innovative technologies. Transparency in green initiatives helps retain customers, while tailored energy strategies and efficient power systems promote sustainability in the industry.

Telecom News

AI’s Role in Easing Workload: Microsoft 365 Copilot Breakdown

By Aiste Kryzanovske May 16, 2023

Discover how Microsoft aims to alleviate work intensity with AI integration into their 365 Copilot suite, focusing on enhanced workflows and creativity, while addressing concerns of job displacement. Explore AI-powered services and join the global conversation.

Telecom News

Metaverse Emergence: Telecoms’ Role in Business Transformation and Sustainability

By Aiste Kryzanovske May 16, 2023

Amid global economic transformation, network technologies hold vital importance as businesses prioritize cost-saving cloud computing and greener power consumption. Focusing on enhancing customer experiences impacts the development of the metaverse, enabling smart cities and new monetization opportunities. Connectivity, as a critical component, drives sustainable growth across industries.

Telecom News

Genesys Cloud EX: Revolutionizing Employee Experience with AI-Powered Solutions

By Aiste Kryzanovske May 16, 2023

Genesys launches AI-powered solution, Genesys Cloud EX, focusing on employee engagement and performance within contact centers and beyond. This standalone system addresses workforce forecasting, scheduling, and employee development in today’s remote and hybrid work environments.