Aculab, a leading provider of telecom solutions, has announced a significant enhancement to their telephony software, Prosody S, with the integration of AI-Powered Answering Machine Detection (AI-AMD). This cutting-edge feature aims to revolutionize corporate communications and streamline interactions with clients.
In response to the unprecedented outage of the UK’s emergency calling service last summer, the Department for Science, Innovation and Technology (DSIT) has put forward new measures aimed at bolstering the system’s reliability. These steps are in addition to enhancements already made by BT to its emergency call handling protocols, following a significant disruption that saw 9,641 callers unable to reach emergency services due to a software bug on 25 June.
The Independent Networks Co-operative Association (INCA) champions a new initiative for alternative network providers, aiming to streamline infrastructure sharing, and promote cost-effective fibre rollout. This solution addresses challenges faced where Openreach’s Physical Infrastructure Access option is unavailable, minimizing local disruption from additional duct installations.
Ofcom’s Cristina Luna-Esteban has recently criticized renowned UK ISPs including BT, Sky, TalkTalk, and VMO2, regarding delays in finalizing a launch date for the One Touch Switching (OTS) system. This creates a dilemma, as extended delays restrict consumers from accessing easy and simplified ISP switching. OTS, initiated by Ofcom to streamline provider switches, experiences technical complexities pushing its initial deadline, causing a concern echoed by Ofcom’s Lindsey Fussell.
In the United Kingdom, a significant transition is underway as the nation shifts from traditional analogue landline services to modern, IP-based digital systems. This change, mirroring a global trend towards digital communication solutions, aims to enhance service quality for the majority of consumers. However, it has raised concerns for certain vulnerable groups who depend on the older technology and may face challenges, particularly during power outages, which could impact their ability to reach emergency services.
As both the UK and US strive to deliver full-fibre broadband, each country grapples with its hurdles; one being persuading landlords to greenlight installation plans within their properties. In the UK, mechanisms are in place to enable operators to seek judicial access if landlord agreement is unattainable, a luxury the US lacks, suggesting the potential need for new legislative action in America. A monumental goal for both nations is eliminating the digital divide which requires a comprehensive combination of varied technology methods.
Anticipated mobile and broadband price hikes this April could resonate with a multitude of customers. Key carriers, EE, Three, and Vodafone, plan substantial increases, impacting users financially. Meanwhile, telecom regulator Ofcom has proposed banning mid-contract price rises linked to inflation.
Prominent telecom operator, BT, steps into the fray of a groundbreaking class action lawsuit. At the core lies accusations of excessive pricing for traditional landline users, contrasted against fairer prices for bundle consumers. While BT robustly contests any allegations of abusing its market dominance, millions of claimants eagerly seek compensation.
BT has voiced plans to simplify pricing, aligning with Ofcom’s push for clarity in broadband advertising and curbing mid-contract price fluctuations. The restructure is likely to see broadband prices rise by about £3 monthly, while mobile may see a £1.50 increase. BT’s current model adjusts customer fees annually by inflation plus 3.9%, a method unclear to most clients, inciting dissatisfaction and a rise in complaints. Ofcom seeks to ban mid-contract inflations under review until mid-February.
Ofcom’s annual report, “Connected Nations,” provides a comprehensive update on the state of broadband and mobile services in the UK. The report reveals a noteworthy advancement, indicating that 78% of the UK now enjoys gigabit-capable broadband, marking an 8% surge from the previous year’s 70% coverage.
