Vonage secures a Top Customer Sentiment Award for Contact Center as a Service from Metrigy, tied for the highest overall score among 27 providers. Praise includes technical features, reliability, integrations, and AI capabilities, highlighting Vonage’s innovative approach to customer engagement.
TIM’s CEO addresses concerns about ServiceCo’s sustainability after the potential spin-off of its network operations, highlighting unique businesses within, such as TIM Brasil, Enterprise, and Consumer. With ongoing NetCo sale negotiations, Telecommunications Italy seeks fair market value offers.
Nokia and Claro Colombia join forces to deploy a cutting-edge private 4.9G wireless network at Sociedad Portuaria Puerto Bahía, enhancing mission-critical connectivity and on-premises data processing. This collaboration aims to strengthen port operations, optimize logistics, and support Colombia’s most advanced multipurpose maritime terminal in its digital transformation journey.
Italian telecom giant TIM’s nine-year Power Purchase Agreement with ERG demonstrates a commitment to eco-friendly energy, sourcing 34% of its energy needs through PPAs, and targeting Net Zero emissions by 2040.
VoIP, or voice-over-internet-protocol, allows businesses to stay connected while also providing a variety of useful cloud communication features when leveraging platforms such as PBXs, softphones and contact center software. VoIP has rapidly grown in popularity among organizations of all sizes. The reason why is simple: businesses seek less expensive ways to communicate without sacrificing efficiency and productivity. It is debatable which cloud communication platform features are the most significant. For our part, we strongly suggest these 20 features to get the most out of your business phone service. Automatic Call Distribution – Businesses with a significant number of incoming calls utilize automatic call distribution (ACD) to route calls to specified agent groups or people. Call Analytics – The collection, analysis and reporting of incoming and outgoing call data to improve performance and the customer experience is known as call analytics. This process is carried out in real time. Also key…
Telecom Italia (TIM) said it will begin official discussions with KKR nearly four months after the US investment firm made a non-binding offer of $11.8 billion for the business. TIM said it has invited its CEO and chairman to speak with KKR to learn more about its prospective proposal after an almost six-hour board meeting on Sunday. TIM noted in a statement that its board of directors had directed CEO PietroLabriola and chairman Salvatore Rossi to conduct formal conversations with KKR in addition to those already held by its advisers in order to maximize shareholder value in respect to other potential interested parties. The release went on to say that the goal was to get information on the financial and industrial appeal and execution of KKR’s offer, as well as to define the length and breadth of the applicable confirmatory due diligence sought by the fund prior to a…
The Italian telecoms operator TIM is evaluating the US investment group’s KKR expression of interest in acquiring the full capital stake of the company, a potential 11 billion euro transaction. The proposal was lodged by the US investment fund at a price of €0.505 per share, a 45.7 percent premium over the share’s closing price on Friday. TIM described KKR’s expression of interest as “friendly,” with the goal of securing approval from TIM’s board and management. Telecom Italia said its board of directors met and addressed the fund’s interest in initiating a prospective public tender, which is subject to a four-week period of due diligence and clearance from the Italian government, that has veto power over the group’s purchase. Although TIM is a private corporation, because it is considered a strategic asset for Italy, the Italian government has the right to decline any purchase that it believes would…
TIM, also operating under the name Telecom Italia, is the largest Italian telecommunications services provider, offering telephony and mobile services as well as DSL data connectivity. The company has made every effort to maximize coverage in its fibre-optic rollout, bringing ultrabroadband to underserved areas and covering more than 2,000 districts in about 5 months. This increase in infrastructure is a key advancement in Italy’s growing need for connectivity in rural and sparsely populated areas across the country. As a result of this deployment, approximately 65% of households in these areas now have access to a high-speed connection, and in a short period, this initiative has taken an important step in bridging the digital divide in the country that TIM aims to fill by 2021. The fibre network currently covers 86% of the Italian population and it TIM aims to increase this figure to 90% by December, 2020. Although…
US-based Reinvent Telecom, a wholly-owned subsidiary of Saddleback Communications operating a private-label communications platform as a service (CPaaS), has enhanced the security for its real-time business VoIP, video, unified communications (UC) and collaboration services. The company has now deployed carrier-grade VoIP/SIP security, threat intelligence analytics and fraud-detection technology in cooperation with RedShift Networks, a global leader in cybersecurity solutions for communications service providers. Reinvent Telecom provides the ability for its wholesale partners to deliver secure, reliable and high-quality Unified Communications as a Service (UCaaS), conferencing and collaboration, Contact Center as a Service (CCaaS) and SIP trunking services. Bill Bryant, President at Reinvent Telecom, said, “At Reinvent, we understand that today’s VoIP networks are as vulnerable to cyberattacks as data networks. That’s why we’re doubling down on network security to give our partners and their customers the protection – and peace of mind – they deserve.” The wholesale UCaaS provider…
In its quest to deliver more comprehensive next-generation enterprise networks, the UK-based Colt Technology Services has launched two new features underpinned by its SD-WAN platform, VoIP optimization and support for IPv6. The company is an innovator and pioneer in Software Defined Networks (SDN) and Network Function Virtualization (NFV), running its Colt IQ Network that now connects more than 900 data centers across Europe, Asia and North America’s largest business hubs with over 29,000 on-net locations. In a statement, the operator said that these new features address the shift in network demand that businesses around the world are currently experiencing, as many have to adapt to the new standards of mass remote working and having additional devices connecting to their already stretched networks. This coronavirus-induced shift to remote working means that enterprises now have a significantly increased demand for VoIP-enabled networking products. Peter Coppens, Vice President of Product Portfolio…
