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Most progressive and forward-thinking companies employ advanced technologies when trying to find new ways to strengthen commercial relationships and reinforce their business processes to promote growth. In today’s global digital world, telephony has become much more than just communications – it promotes innovation, efficiency, flexibility and integration. While more and more companies are seeking to adopt modern, cost-effective communication technology such as VoIP (Voice over Internet protocol), the task of communicating with customers and taking care of their needs is often accomplished using advanced and high-tech CRM (customer relationship management) solutions. VoIP-CRM integrations allow cloud VoIP providers to connect their customer’s CRM accounts with the implemented business phone systems, and exchange data between the two platforms. Let’s analyze the benefits of CRM and phone system integration, and the smart communication models for business that offer the combination of VoIP and CRM. The concept of VoIP-CRM integration In general, CRM…

Oculeus, an innovative telecommunications software provider from Germany, has announced the launch of a cloud-based fraud protection service. The new solution, branded with the name Oculeus-Protect, is designed to meet the growing needs for security in the enterprise telecoms industry. The new fraud protection service is supported by the company’s regional cloud environment, and is currently available throughout Europe, and North and South America. The software provider defines the new service as “a real-time telecoms fraud protection service that provides enterprises an intelligent and automated framework to efficiently prevent false charges resulting from unauthorized usage of enterprise telecommunication channels by cybercriminals and other perpetrators of telecom fraud”. They claim that the software is able of block fraudulent telecommunications traffic within milliseconds, and have positioned the service to be totally independent of user’s telecommunications service provider. “There is a clear and definite need for our new telecoms fraud protection service,”…

Europe’s leading Internet of Things event IoT Tech Expo Europe 2018 brought together thousands of enthusiasts and specialists from a variety of industries including manufacturing, transport, healthcare, logistics, energy and automotive to discuss the ever-increasing potential of IoT. Among the 300+ exhibitors at the event in Amsterdam, a rising star in the industry, monogoto, made a revolutionary move by launching its new flat rate data plans for IoT connectivity. “We are happy to introduce a ‘pay once and forget’ business model, where the IoT community can pay $10 and get a SIM card with a ‘lifetime’ 10 years of connectivity,” said Itamar Kunik, Chief Executive Officer at monogoto. “With this new pricing, appliance companies, OEMs and developers can now offer connected devices with  pre-installed SIM cards, and not be concerned with high monthly recurring data costs.” monogoto is a one-stop shop that covers the complete range of IoT connectivity requirements,…

The Swedish tech company expects 5G devices market to expand exponentially over the next 5 years. A report issued by Ericsson on Tuesday indicates that IoT (Internet of Things, that includes non-computer connected objects) will see its growth explode with 5G connections available, as they foresee that the connected devices’ market will be multiplied by five. As of today, this market represents 700 million units, and by 2023 their report see a size of 3.5 billion IoT devices. Last November, Ericsson’s expectations were of half this number. Patrik Carwall, head of industry marketing department at Ericsson thinks that among those 3.5 billion, 1 billion devices will use 5G. He added “We have been reporting on mobile industry development for a number of years. However, this report is probably one of the more exciting ones because we are at the start of a big change in the industry.” 5G will start…

Negotiations started recently between Microsoft and Apple on one side, and UAE Telecoms controllers on the other, in order to check if the ban on Skype and FaceTime could be lifted. As Hamad Al Mansoori, head of the TRA (Telecommunications Regulatory Authority), the “discussions are still ongoing”. According to arabic news Al Ittihad, those talks are a part of the two companies plan to extend their business in that part of the world. The goal of the UAE is to keep good relations with Microsoft and Apple, as the first is launching a data center in the UAE in order to cover the entire region. Etisalat and Emirates Integrated Communications have applications that offer similar features, called Botim and C’Me. Al Mansoori says that the number of people using those services are increasing. The main difference is that those apps are paid-for video applications. The telecoms in the UAE are…

VoIP developers and engineers provide all the necessary VoIP solutions to the telecommunication industry. These professionals bring on board the right ideas, experience, and expertise thus delivering answers that satisfy their clients. However, a VoIP professional does not just wake up and start delivering quality work. He or she has to really be proficient with some aspects in order to uphold high performance. As a VoIP professional, you know that the most important and difficult task to maintain a high performance at work is how well you can manage your time. Time is so precious and limited, that any possible loops leading to wastage have to be sealed. Why do we term time as precious? We’ve all heard the expression ‘time is money’. And it is. But that depends on how well you optimise it. Everyone is given 24 hours a day, but some people seem to get more things…

In the dynamic realm of modern business, connectivity is no longer a luxury but a vital necessity. With 5G and VoIP technologies leading the charge, a profound revolution is underway in telecommunications. This article delves into the synergy between 5G’s lightning-fast connectivity and VoIP’s versatile communication, poised to redefine business interactions.

In a significant development, Cisco and DISH Wireless have unveiled the testing phase of a pioneering network slicing technology designed for hybrid cloud setups. This cutting-edge solution, which leverages Cisco’s advanced hardware and software, promises to revolutionize how network traffic is managed, segmented, and optimized across different applications and use cases.