Leading cloud communication and contact center solutions provider, 8×8, Inc., has unveiled an enhancement to its Intelligent Customer Assistant platform, introducing voice-powered conversational AI. This addition augments the already robust conversational AI self-service capabilities of 8×8’s platform, enabling businesses to seamlessly deliver both straightforward and intricate experiences through digital and voice channels.
OpenAI has introduced ChatGPT Enterprise, a groundbreaking iteration of its widely acclaimed AI chatbot, designed to cater to the distinctive requirements of businesses. This enhanced version promises elevated levels of security, privacy, and an array of potent features tailored to enterprise needs.
NEC Corporation and Celonis SE have solidified their collaboration by entering into an expanded strategic partnership, marking NEC’s elevation to the highest echelon, the “Platinum Partner,” in Celonis’ certification program. Commencing their joint efforts in May 2022, NEC and Celonis initiated their association to gain operational insights and enhance business processes. The multinational IT and electronics giant, NEC, strategically established Centers of Excellence, achieving process optimization milestones in key domains like order-to-cash and procurement.
In a world driven by connectivity and instant communication, businesses need reliable and efficient phone service to thrive. OFFICErING team understands that. With a mission to provide the most reliable phone service at the best prices, OFFICErING has revolutionized the way businesses connect and collaborate. By combining cutting-edge technology, a carrier-class IP network, and an unwavering commitment to customer satisfaction, OFFICErING offers a seamless and feature-rich phone system that guarantees uninterrupted communication.
A Portuguese-language spyware named WebDetetive has targeted over 76,000 Android phones across South America, with a significant concentration in Brazil, according to reports. The spyware has become the latest victim of a hacking incident, marking a disturbing trend in the security of phone spyware companies.
Broadvoice collaborates with tech advisory firm, Bridgepointe Technologies Inc., enabling the latter to offer Broadvoice’s cloud communication services to mid-market clients. OpenAI’s latest release, GPT-3.5 Turbo, can now be fine-tuned by businesses, customizing it for specific tasks. Verizon, Ericsson, and MediaTek’s successful data sessions on Verizon’s 5G network pave the way for cost-effective 5G devices. Versa Networks achieves top scores in Gartner’s SASE report, streamlining security and networking solutions.
Apple’s stance on users’ right to repair their iPhones and Macs has shifted dramatically over the years. From opposing repair rights and warning against potential security risks, the tech giant is now endorsing California’s SB 244, a significant right-to-repair bill with far-reaching implications.
Reports indicate covert Huawei involvement in the establishment of chip plants to bypass US export controls. These allegations stem from Huawei’s shift to predominantly Chinese suppliers due to trade restrictions, despite their struggle to match the performance of manufacturers like TSMC and Samsung. Amidst ongoing US-China tensions, this move could potentially provoke a stronger stance from the US against sanction violators, reshaping the telecommunications landscape.
Norway’s Telenor pushes forward with a dramatic leadership change aimed at augmenting its growth trajectory in line with its 2025 vision. Notable moves include former Head of Telenor Asia, Jørgen C. Arentz Rostrup, stepping in as Head of Telenor Nordics, while his predecessor Petter-Børre Furberg takes over his former position. Google Cloud’s ex-head of telecoms, Amol Phadke, also joins the team as EVP and group CTO, with a focus on technology transformation.
Ooma, a prominent player in the realm of smart communications solutions, and Prologis Inc., a leading global logistics real estate firm, have joined forces to bring enhanced telecommunications services to Prologis’ Essentials platform users. This encompassing offering includes the Ooma Office business phone service, tailored to meet the communication and collaboration needs of small and medium-sized enterprises, and the innovative Ooma AirDial® POTS replacement solution.
