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Spectrum Enterprise, a division of Charter Communications, Inc., has introduced Secure Access with Cisco Duo and Cloud Security with Cisco+ Secure Connect to its cybersecurity product portfolio. These two additions allow companies to offer safe and secure access to information and applications on private networks or public clouds to employees and other stakeholders. The new cybersecurity protections are integrated with the company’s managed network services portfolio, which includes Managed Network Edge and Enterprise Network Edge solutions. Managed Network Edge and Enterprise Network Edge are modular, all-in-one platforms that simplify the deployment and management of an organization’s network. While each platform offers slightly different features, both provide routing, SD-WAN, switching, security, remote access, and LAN options. Layering on Secure Access with Cisco Duo and Cloud Security with Cisco+ Secure Connect provides clients with the full protection of a secure access service edge (SASE). Secure Access with Cisco Duo helps protect organizations…

News Roundup

A quick roundup of the news in Telecoms | Week #18

By Aiste Kryzanovske May 5, 2023

Windstream Enterprise migrates VoIP platform to Microsoft Azure for Operators Windstream Enterprise has switched its VoIP technology to Microsoft’s Azure for Operators clustered Call Feature Server. This enables increased dependability, access to additional communications, and integrated data and voice capabilities for Dynamic IP and Unified Communications clients. Windstream Enterprise is making investments to improve its cloud-based communications services, including this update. The cooperation with Microsoft broadens the company’s Dynamic IP solution, a VoIP platform that supports numerous call pathways and enables clients to exploit their current network infrastructure with flexible bandwidth. To help reduce unforeseen downtime, the system provides numerous layers of redundancy. Read the full article. 22 US telecoms face fines over failure to deliver rural broadband, says FCC The Federal Communications Commission (FCC) of the United States proposed fining 22 telecom companies for failing to deliver on the Rural Digital Opportunity Fund (RDOF), a project targeted at increasing…

Telecom News

NUSO’s carrier phone now available for Zoom Phone users

By Aiste Kryzanovske May 2, 2023

NUSO, a global communication-focused software as a service (SaaS) company, has become a Cloud Peering Partner for Zoom Phone on Zoom’s Provider Exchange. This means that Zoom customers may now connect to the PSTN using NUSO’s carrier phone, allowing organizations of all sizes to enjoy a smooth and secure communication experience. The partnership combines Zoom’s cutting-edge Cloud Phone System with NUSO’s unrivaled customer service and security to deliver an efficient, trustworthy, and secure communication solution. NUSO’s real-time service provisioning enables faster and more dependable client experiences, and incorporating the SaaS companies calling into the Zoom Phone application is an exciting development for both organizations. Briana Sullivan, VP of Marketing at NUSO, said: “We are thrilled to announce our Cloud Peering Partnership with Zoom for Zoom Phone users. Integrating NUSO calling into the Zoom Phone application is incredibly exciting for our collective teams. We look forward to growing the NUSO and…

News Roundup

A quick roundup of the news in Telecoms | Week #17

By Aiste Kryzanovske April 28, 2023

GoTo introduces over 30 new features GoTo has revealed over 30 new features across its IT management, support, and unified communications solutions. The new features include GoTo Resolve and Zendesk connectivity for remote support sessions and automated session tracking. Also, Rescue and Google Translate integration, GoTo Customer Engagement, and OpenAI’s ChatGPT integration to produce custom content. Other additions include enhanced call statistics, a centralized security dashboard, and customized surveys. The new features are intended to help consumers and IT teams save time and money while boosting productivity, usability, and the customer experience. Read the full article. Virsae and Hammer team up for a 360-degree cloud contact center experience Virsae and Hammer have collaborated to introduce Outside In – Inside Out, a 360-degree consumer and agent experience solution for contact centers. The service delivers a unified view across on-premise, cloud-based, and hybrid infrastructures, allowing network readiness evaluations, customer journey discovery and…

News Roundup

A quick roundup of the news in Telecoms | Week #16

By Aiste Kryzanovske April 21, 2023

Messaging apps urge UK government to rethink online safety bill The heads of messaging apps including WhatsApp and Signal have written an open letter urging the UK government to reconsider its proposed internet law. The Online Safety Bill, which is presently being debated in the House of Lords, would provide the government with broad powers of censorship over all digital speech and information. The letter says that the measure might damage end-to-end encryption, allow indiscriminate monitoring, and fundamentally destroy communication security. The top executives of the firms say that there can be no “British internet,” and that the measure should be revised to encourage more privacy and security. Read the full article. AT&T to be the exclusive mobile carrier for US MVNOs The US National Content & Technology Cooperative (NCTC) has signed a deal with AT&T making it the exclusive mobile carrier for almost 700 small and mid-sized independent cable…

Telecom News

Genesys’ AppFoundry now features Peerless Network’s SIP Trunks

By Aiste Kryzanovske April 19, 2023

Peerless Network, a global communications provider, has announced the availability of its SIP Trunking services on Genesys’ AppFoundry marketplace. The AppFoundry marketplace serves as a helpful solution-centric marketplace for all Genesys platforms in one place by providing a variety of integrations and apps that help deliver excellent customer experiences. According to Jim Brewer, EVP of Products and Technology at Peerless Network, the collaboration with Genesys will provide companies with the freedom to select the carrier of their choosing. Peerless Network’s SIP Trunking service will be integrated with Genesys Cloud CX. This will provide clients with direct access to the company’s IP-based network. Customers in the United States will be able to increase communications effectiveness, broaden their reach internationally, and save money on international calls. “This combination also gives U.S.-based customers the opportunity to make their communications more efficient, expand their global calling footprint, and save on international calling,”…

News Roundup

A quick roundup of the news in Telecoms | Week #15

By Aiste Kryzanovske April 14, 2023

Telgorithm launches a new product feature dubbed Time Routing Telgorithm, an A2P text messaging API provider, has introduced Time Routing, a novel product feature that enables enterprises to better manage queued A2P messages. Businesses may use this tool to plan communications in advance, cancel them, or “expire” queued messages that are no longer required owing to time constraints on a per campaign basis. In particular, for high-volume and time-sensitive SMS/MMS initiatives, this capability enables enterprises to better manage A2P communications and save expenses. In addition to Telgorithm’s current Smart Queueing and Message Prioritization functionalities, Time Routing is provided with the API at no additional cost. Read the full article. Sinch announces strategic collaboration with Salesforce Sinch, a cloud communications supplier, has established a strategic partnership with Salesforce. Sinch will be a critical provider for Salesforce’s worldwide SMS delivery operations and will supply Salesforce and its global client base with enterprise-grade…

Telecom News

Primas Group joins Avaya DevConnect program for exceptional comms experiences

By Aiste Kryzanovske April 13, 2023

Primas Group has been chosen by Avaya, a leader in unified communications and contact center solutions, as a Technology Partner in the Avaya DevConnect program. Primas Group, an Independent Software Vendor (ISV) with 29 years of expertise, offers organizations enhanced customer experience workflows and pre-packaged, self-service automation in addition to personalizing their Avaya solutions. The company anticipates that by joining the Avaya DevConnect program, the company will be able to expand the reach of contact center agents. This advancement will also bring new technologies and cutting-edge AI together to create more intelligent digital interactions and automation in healthcare and other markets. The Primas Group innovation team is featuring previously unimaginable patient experience processes and revamping traditional consumer interactions. The company’s participation in the DevConnect program enables it to retain world-class compatibility with Avaya systems both in the cloud and on-premises, while also allowing for straightforward implementation. Primas…

News Roundup

A quick roundup of the news in Telecoms | Week #14

By Aiste Kryzanovske April 7, 2023

US carriers to address airline safety concerns over C-band spectrum In an open letter, AT&T, Verizon, T-Mobile US and UScellular agreed to take voluntary steps to allay worries about aviation safety and allow these telecom companies to fully utilize their C-band spectrum. According to the letter, the steps are intended to minimize operational impact on C-Band operations and support full-power deployments across the C-Band spectrum. In the past, airlines have resisted the introduction of C-band spectrum for 5G services due to concerns over interference with aircraft altimeters. To assure the secure coexistence of C-band frequencies and radio altimeters, which are more than 220 MHz apart, the FCC has issued licensing and technical standards. Read the full article. Deutsche Telekom now owns a 50.2% stake in T-Mobile US According to CEO Tim Höttges, Deutsche Telekom now owns 50.2% of T-Mobile US, completing a long-term objective initially stated at the company’s 2021…

News Roundup

A quick roundup of the news in Telecoms | Week #13

By Aiste Kryzanovske March 31, 2023

Vodafone Germany to cut 1,300 jobs in realignment efforts Vodafone Germany has revealed intentions to cut 1,300 positions in management, double functions, and areas with no direct customer interaction as part of a realignment and return to growth effort. In addition, the operator intends to establish 400 new customer-facing positions, resulting in a total loss of 900 positions. The decision comes on the heels of a 1.8% year-on-year decline in fiscal Q3 service income due to client losses in Germany, which is likely to be a special focus of cost-cutting efforts. Telecom companies such as BT and Orange Business have also recently announced layoffs. Read the full article. Five9 launches AI Summary tool for contact centers Five9, a cloud contact center service provider, has released Five9 Agent Assist 2.0 with AI Summary, driven by OpenAI’s language model technology. The solution produces summary highlights of client call recordings in seconds, decreasing…