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12 articles for 12 days of Christmas 2021

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With Christmas fast approaching, we would like to present 12 articles to read during the 12 days of Christmas. We hope that this collection of articles will take you on a joyous voyage of telecom business, VoIP, and personal development education. It has been over a year since organizations rushed from the traditional office to a virtual workplace due to the coronavirus. The transition from office to home leads to other changes: many of us now communicate much more often in the virtual world, rather than face-to-face, which means that nonverbal communications are now more important than ever.   Full article: https://voip.review/2021/02/08/importance-nonverbal-communication-virtual-environment/ Most phones today allow users to see the calling party’s phone number before they answer. This feature, called Caller ID or Calling Line Identity (CLI), is a way to let people know who is calling and decide whether they want to answer the call or not. However, callers…

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contact center
Telecom News

DIDWW and Daktela team up for extended contact center reach

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To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

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The fundamentals of VoIP security

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One of the most frequently asked questions about a VoIP phone system is fundamental and critical, and is as follows: is VoIP secure? To answer the question, no phone system is bulletproof. VoIP has a myriad of benefits, but possible security risks should not be overlooked.   Given the growing number of cybercrimes around the world, the importance of security has never been more significant. In every practical sense, VoIP has a good reputation as a secure technology. Nevertheless, every time you use electronic devices or the Internet, it is wise to understand the security risks that such usage may pose to your business and take appropriate precautions. You might be wondering, how important VoIP security really is? Even if you yourself have never been a victim, the reality is that the threat of security breaches through the phone system is quite serious.   Truthfully, security is a must for…

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GSMA
Telecom News

GSMA requests 2 GHz mid-band spectrum to meet UN’s ITU targets

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The GSMA has announced that the mobile industry will need an average of 2 GHz mid-band spectrum to meet the data speed requirements of the UN International Telecommunications Union (ITU). The study evaluated 36 cities around the world and concluded that policymakers should license the spectrum of mobile operators in harmonized bands such as 3.5 GHz, 4.8 GHz and 6 GHz to meet ITU requirements by 2030. According to their claims, the additional spectrum will make it possible to use 5G to its full potential. As claimed by the global study, achieving this will reduce the environmental impact and costs for 5G users, as additional spectrum will lessen the carbon footprint of networks by two to three times, strengthening the sustainable development of mobile communications at the same time. In addition, the availability of mid-band frequency spectrum will also improve Fixed Wireless Access (FWA). The research shows that…

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PiPcall
Telecom News

PiPcall launches PiPoffice mobile-only business phone app

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PiPcall, a provider of hosted telephony services and solutions for businesses, has released the UK’s first mobile-only business phone system in an application optimized to be used on the personal mobile phones of employees.   The PiPoffice app allows users to work from anywhere, be that in an office, their home or even on the go. The telephone system frees the user from their work desk but keeps all the features of a traditional desk phone system. These features include call recording, conference calling, corporate voicemail, IVR, call groups, call tracking and call logging.   PiPoffice calls are made over mobile networks only. This technology separates business and personal activities on the device and ensures that call expenses are charged according to the organization’s service plan. When using the PiPoffice mobile app, the user does not incur any charges on its personal calling plan. In addition, PiPoffice states that its…

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myths surrounding VoIP

Biggest myths surrounding VoIP technology

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Voice over Internet Protocol (VoIP) is not a new technology, and there are thousands of articles written about it. Still, there are many myths surrounding VoIP. Is it the awkward acronym? Maybe it sounds super technical? On a basic level, VoIP, or Voice over Internet Protocol, is simply an Internet-based replacement for traditional telephone systems, offering significant cost savings and advanced technologies that provide improved convenience and productivity. In our humble opinion, myths should not detract from you using one of the industry’s leading and most affordable means of business communications that can provide businesses with a tremendous competitive advantage. Therefore, let us dispel some of the most common misconceptions and give you the truth about VoIP phone systems. Myth #1: VoIP will cost more Actually, VoIP is more economical than legacy phone and on-premises PBX systems. With a hosted VoIP or Cloud PBX, the costs are limited to service…

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Blockchain of Thing
Telecom News

Orange announces Blockchain of Things

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Telecommunications giant Orange and technology company SmartKey have created the first Blockchain of Thing (BoT) SIM card to implement access control and other smart city functions on a mobile phone. Thanks to the new partnership, access control, smart bikes, utilities and other smart city elements will soon be available to manage through blockchain technology.   The partnership is based on the SmartKey pilot program “Rescue without Barriers”, which allows the Olsztyn city rescue services in Poland to have instant access to each safe area and building in their district using blockchain. The technology enables hospital barriers and other gates to automatically unlock and open for rescue vehicles, thereby reducing response times. This is one example of many possible access control features based on blockchain and connectivity in the licensed operator’s band, setting the scene for Orange as the first global operator to use blockchain to promote the smart cities of…

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OneWeb
Telecom News

OneWeb successfully launches 36 additional satellites

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OneWeb, a global communications company that provides broadband satellite Internet services around the world, has announced another successful launch of 36 Arianespace satellites from the Vostochny Cosmodrome. With this launch, the company gets closer to reaching their “Five to 50” goal and the lift off of commercial services by the end of this year.   The launch took place on May 28th at 18:38 BST. The OneWeb satellites detached from their host rocket and were distributed in nine clusters over 3 hours and 52 minutes. Signals were received from all 36 satellites, indicating their operational status. This launch is the fourth in a series of five total launches needed to complete the “Five to 50” program. The program will allow OneWeb to offer connectivity in all parts of the UK, Alaska, Northern Europe, Greenland, Iceland, the Arctic Seas and Canada. The service is predicted to be available by the end…

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AI
Market Trends

Transforming telco businesses with AI

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Artificial intelligence is exerting its influence on almost every sector, including telecommunications. This technology has begun to add impressive new dimensions to many industries, accelerating the digital transformation. According to Tractica, annual investment in telecommunications AI software is expected to grow to more than $11.2 billion in 2025. The telecommunications industry is at the heart of technological growth and digital transformation. The industry is huge. 54 telecommunications companies are listed on the Forbes Global 2000 list. They account for more than $3.4 trillion in assets and almost $1.5 trillion in income in 2020. The potential of AI in the telecom industry is immense. By taking advantage of this technology, organizations can create supplementary revenue streams using business niches they had not even thought could be profitable. The demand for higher quality telecom services and a better customer experience grows. Therefore, service providers need to look for smarter, more powerful and…

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cloud
Telecom News

Vodafone teams up with Google’s cloud division

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Vodafone and Google Cloud have announced a six-year strategic partnership to promote the use of reliable and secure data analytics and insights in support of new digital products and services that will be introduced to Vodafone’s customers around the world.   Under the terms of the expanded agreement, the companies will work together to create a new and robust integrated data platform with additional capabilities to process and transfer huge amounts of data worldwide from numerous systems to the cloud. As part of the six-year contract, Vodafone will also transfer data from its own servers to Google Cloud.   The platform “Nucleus” will feature a new system – “Dynamo”. This platform will manage data across Vodafone to offer its customers new, customized products and services in a variety of markets. The platform will be able to process about 50 terabytes of data per day in the cloud, which equates to…

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