VoIP, or voice-over-internet-protocol, allows businesses to stay connected while also providing a variety of useful cloud communication features when leveraging platforms such as PBXs, softphones and contact center software. VoIP has rapidly grown in popularity among organizations of all sizes. The reason why is simple: businesses seek less expensive ways to communicate without sacrificing efficiency and productivity. It is debatable which cloud communication platform features are the most significant. For our part, we strongly suggest these 20 features to get the most out of your business phone service. Automatic Call Distribution – Businesses with a significant number of incoming calls utilize automatic call distribution (ACD) to route calls to specified agent groups or people. Call Analytics – The collection, analysis and reporting of incoming and outgoing call data to improve performance and the customer experience is known as call analytics. This process is carried out in real time. Also key…
Starlink experienced a worldwide outage On August 30, the Starlink broadband satellite service experienced a three-hour disruption before returning to operation. Users in the United States, New Zealand, Mexico, and the Netherlands rushed to Twitter and Reddit to complain about service failures and interruptions. The satellite company made no comments on the reason for the outage and service delays. Read more at: https://tinyurl.com/yv7zk2yc Ameren will use Ericsson to power its private communications network Ericsson has stated that it will provide its Radio Access Network (RAN) and help power Ameren’s private communications network. This is the outcome of a recent infrastructure and service collaboration deal between Ericsson and Ameren that was signed for a period of ten years. As there won’t be any more external suppliers looking after the data and information on the network, Ameren will also have a higher degree of cybersecurity. Read more at: https://tinyurl.com/2s3vs4jd Sony reveals new…
Following a period of public debate, the UK government has decided on new security requirements for telecom providers. It now intends to introduce the Electronic Communications (Security) Measures Regulations 2022 and an accompanying Telecommunications Security Code of Practice to Parliament before the regulations take effect. The new rules seek to better secure UK telecoms networks from cyberattacks. Once in effect, telecoms businesses will be expected to follow tight standards around network failure or the theft of sensitive data, with the regulatory agency Ofcom receiving additional powers to verify providers are adopting suitable and proportional security measures. The government declared that the new telecommunications security legislation, designed in collaboration with the National Cyber Security Centre (NCSC), will be among the toughest in the world and will provide the UK with much stronger measures. They will strengthen the UK’s cyber resilience by incorporating strong security practices into providers’ long-term investment…
Global communications platform provider Truecaller has released a completely updated version of its iPhone app for users all around the world. This iOS software has been entirely reworked from scratch to be faster and more effective, and deliver substantially improved number identification, spam, scam and business call detection than earlier versions of the program. This latest advancement is the result of an entirely new architecture that combines Truecaller’s cutting-edge spam detection algorithms with Apple’s existing technologies to provide the best caller ID solution. The updated program connects with Apple’s default phone app to display Truecaller results directly in the call log. Truecaller has created the most up-to-date, precise and comprehensive first ring caller ID and spam detection for any region, and the company ensures this leading position by continuously upgrading its spam database. The app also contains a significant redesign and a new user experience flow, which greatly…
T-Mobile is collaborating with SpaceX to expand its network coverage. Last week, the two businesses announced that they will collaborate to provide extensive cellular access, including full coverage in most parts of the United States. The collaboration seeks to beam down connectivity using SpaceX’s fleet of low Earth orbit satellites for the benefit of T-Mobile customers. With this initiative, T-Mobile consumers should be able to connect to the SpaceX satellites through a new network, transmitted from Starlink’s satellites utilizing T-Mobile’s midband spectrum across the country. SpaceX currently provides home internet access globally through its Starlink program. Even though T-Mobile hasn’t yet provided details on the network’s deployment, the company claims that this collaboration should provide nearly complete coverage almost anywhere in the US. The two companies intend to provide this service in order to replace the use of satellite phones in off-the-grid locations such as national parks or…
Lumen asset sale to Brightspeed has been approved The FCC has authorized Brightspeed’s acquisition of Lumen Technologies’ incumbent local exchange carrier (ILEC) operations in 20 states. The transaction with Apollo-managed funds is scheduled to occur early in the fourth quarter, subject to other standard closing conditions. The business intends to extend its fiber optics network, bringing fast, dependable internet and Wi-Fi to communities across the 20-state area it is purchasing. Read more at: https://tinyurl.com/2p8uymya UCaaS market to grow 15.3% from 2022 to 2031 The global Unified Communication-as-a-Service (UCaaS) market was estimated to be worth US$ 44.88 billion in 2021. During the projection period, from 2022 to 2031, the worldwide market is expected to grow at a CAGR of 15.3%. The proliferation of low-cost smartphones, expanding internet coverage, and greater use of digital platforms that enable remote work are all going to benefit the worldwide UCaaS industry. Because the pricing model…
Lingo Management, an Atlanta-based worldwide business Cloud/UC and Managed Service provider, announced the completion of its previously announced purchase of BullsEye Telecom Inc., a single-source communications and cloud technology provider. Lingo gains considerable income from multi-location enterprise company clients as a result of BullsEye, boosting scale and flexibility. The united firm acts as a single-source, worldwide communications provider with over $200 million in annual sales and 130,000 clients in the United States, Canada, and throughout the world, with operations centers in Michigan and Georgia. This purchase adds a considerable number of multi-location enterprise, SMB, and carrier clients to the present Lingo company. Clients are served at all stages of their lifecycle, from consumers through small and medium-sized businesses, large companies requiring a nationwide solution across several locations, and lastly carrier customers requiring wholesale services. In addition, it establishes a North American network operator that provides cloud communications, fiber…
According to Google Cloud, it successfully stopped the greatest distributed denial-of-service (DDoS) assault ever, which reached a peak of 46 million requests per second (rps). One Google Cloud client who was utilizing the DDoS protection service Google Cloud Armor was the target of the assault on June 1. The attackers blasted consumers’ HTTP/S Load Balancer with HTTPS requests for 69 minutes, starting with 10,000 rps and quickly scaling up to 100,000 rps until peaking at a stunning 46 million rps. The assault was notable not just for its surprisingly enormous level of traffic, but also for other factors. 5,256 source IPs from 132 different countries participated in the assault. According to Google, it is the largest ever attack at Layer 7, which refers to the applications top layer in the Internet’s OSI model. The assault on Google’s client was nearly twice as large as a June HTTPS…
Infinity Telecom is a licensed telecom provider in the Czech Republic, headquartered in Prague. The business provides solutions for data transfer and storage, IP telephony, Internet access, content delivery, colocation, and other telecommunication services in a number of international locations. With quick connectivity for both offices and call centers, Infinity Telecom offers a comprehensive telephone communications solution that can help businesses scale their communication needs while cutting expenses on long-distance and international calls. With Infinity Telecom, companies have access to a team of professionals who are ready to help with all business communication needs, no matter what they might be. With international DID numbers and SIP trunking in over 90 countries, as well as local termination in 60 countries globally, the carrier allows businesses to connect with customers around the world without interruption. With virtual numbers being allocated within a few minutes or days, depending on the…
PLDT and Omnispace to develop space-based 5G In order to create space-based 5G applications, US satellite and communications company Omnispace has partnered with the wireless arm of Philippine telecom PLDT, Smart. The goal of the partnership is to use LEO satellites to investigate and demonstrate the potential of 5G communications. This comes after the debut of Omnispace Spark’s first phase, which the business bills as “the world’s first global 5G-capable satellite network.” The list of potential use cases includes expanding network coverage for disaster relief, allowing 5G connection in remote locations and more. Read more at: https://tinyurl.com/32zdkdrm AT&T donates to digital literacy programs 65,000 individuals are expected to benefit from AT&T’s digital literacy programs by learning how to use computers and mobile devices securely and responsibly. More than 400 libraries and community centers will get bilingual, in-person digital literacy training as part of AT&T’s $6 million in donations. The lessons…