Ramboll has strategically acquired data centre consulting company i3 Solutions Group, expanding its global footprint and reinforcing its position as a comprehensive service provider. This acquisition boosts Ramboll’s capabilities in North America, Europe, and Asia, aligning with its mission to mitigate the data centre industry’s environmental impact while offering clients cutting-edge solutions.
China is investing over $6.1 billion in data centers as part of its “East Data, West Computing” initiative. This project, launched in 2022, aims to balance data storage in the east with processing in the resource-rich west. The funding has established eight computing hubs, bolstering China’s digital infrastructure amid US sanctions.
Equinix is making waves in the VoIP and digital infrastructure landscape with a $124 million investment in a new Hong Kong data center, HK6. Positioned to meet VoIP demands and enhance connectivity, this facility integrates seamlessly into Equinix’s existing network, bolstering Hong Kong’s role as a data hub in the Greater Bay Area.
NICE has expanded its collaboration with AT&T to boost the capabilities of emergency communications centers by developing a unified incident capture solution for AT&T NG9-1-1 technologies. Showcased at APCO 2024, this partnership aims to revolutionize public safety by enabling 9-1-1 centers to utilize real-time VoIP data for smarter decisions and improved response times.
8×8 has launched AI-enhanced features for its cloud contact center and unified communications platform. These new capabilities focus on improving customer satisfaction by enhancing self-service and enabling agents to handle complex queries effectively. However, delays in feature rollouts could harm 8×8’s competitive position and market reputation.
Airties, a global leader of managed Wi-Fi solutions for broadband service providers, today announced it has opened its first office in India – a new R&D center based in Bangalore, focused on enhancing the AI, cloud, and DevOps capabilities of Airties for use in Smart Wi-Fi deployments. The new center in India aims to employ around 100 specialized software engineers focused on further extending the capabilities of Airties Cloud management platform.
Intermedia Cloud Communications, a prominent provider of AI-powered cloud communications and collaboration solutions, has unveiled its latest innovation aimed at enhancing business communication strategies. Today, the company introduced Intermedia Archiving for its omni-channel cloud Contact Center solution, marking a significant expansion of its service capabilities.
Lightpath, a prominent all-fiber connectivity provider, has announced its agreement to acquire most of United Fiber and Data’s (UFD) assets. This acquisition, pending regulatory approval, is anticipated to be finalized in the third quarter of 2024.
The fusion of AI into data centres is sparking a vigorous debate – will it result in job losses or enable a more efficient, innovative industry? A staggering 75% of operators expect AI to reshape staffing, yet remain cautious about perceiving AI as a total problem solver.
In a strategic move to cater to the evolving needs of businesses, Zoom Video Communications, Inc. (NASDAQ: ZM) has announced a series of enhancements to its AI-powered customer experience (CX) suite. The company, known for its widely used video conferencing platform, is expanding its reach into the contact center space.
