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DIDWW and Daktela team up for extended contact center reach

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To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

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Telecom News

Altran opens US-based networking center for cutting-edge 5G services

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Global engineering and R&D services company Altran Technologies, SA, mainly operating in the fields of high technology and innovation consultancy, has announced a new advanced networking center in the United States to support customers seeking to accelerate their 5G transition and virtualization deployments. The opening of the company’s new office in Manhattan will involve the hiring of additional experts in the field of 5G and related technologies, as well as the development of new software platforms that will help deliver leading-edge products and services. Pascal Brier, Executive Vice President of Strategy, Technology and Innovation at Altran, said, “The rollout of 5G is a game changer requiring robust, cost-effective software frameworks and platforms to power the next generation of wireless solutions for IoT, mixed-reality and autonomous vehicle applications. Altran is uniquely positioned to provide the necessary consulting and integration services, and this investment will ensure we remain at the absolute…

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Call centers inbound calling
Telecom News

Call Center Challenges: Inbound Calling in Focus

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Call centers are at the front line of customer service and are expected to run at peak efficiency while maintaining a high call volume. There are many challenges in managing and operating a call center, one of them being securing inbound calling services that meet both current and future needs. Voice support serves as the backbone for the call center, and it is short-sighted for a brand to risk their reputation by exposing consumers to a substandard voice product. Management is constantly concerned with basic communication issues. Are callers getting a busy signal? Are calls being dropped? Is the voice quality satisfactory? At the same time, the concurrent call requirements have to be managed, to ensure sufficient capacity without wasting money on excess channels. Furthermore, in recent years, organizations have seen their customer base contact them not only through more media channels but also from diverse locations around the globe.…

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Microsoft has partnered with Lumen Technologies to modernize its data centers, anticipating a surge in AI-driven demand.
AI

Microsoft and Lumen Partner to Enhance AI Infrastructure Innovation

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Microsoft and Lumen Technologies are revolutionizing their data centers to meet AI-driven demand with an enhanced network infrastructure. Leveraging Microsoft Cloud, this partnership aims to accelerate Lumen’s digital transformation. The collaboration underscores the importance of robust networks in supporting AI applications, promising efficiency and innovation in VoIP and technology sectors.

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Telecom News | Week #30: 5G availability report, Google's cookies plan, GenAI challenges, EdgeCore new data center, Nokia's new service.
News Roundup

A quick roundup of the news in Telecoms | Week #30

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Opensignal’s report shows T-Mobile leads in US 5G availability.
Google has reversed its decision to phase out tracking cookies. Businesses rapidly adopting generative AI face long-term infrastructure and security challenges. EdgeCore Digital Infrastructure plans to build a new data center. Nokia’s Broadband Easy Connect uses AI and cloud technology to streamline fibre connections.

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Telxius is scaling its core and edge network infrastructure to 400G using a Converged Optical Routing Architecture by Juniper Networks.
Broadband

Telxius & Juniper Networks Partner for 400G Network Upgrade

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Telxius is enhancing its network infrastructure to 400G with Juniper Networks’ Converged Optical Routing Architecture (CORA), revolutionizing VoIP connectivity. This upgrade simplifies capacity expansion and boosts metro networks and data center interconnects. Leveraging IP over DWDM technology, Telxius will ensure scalable, high-performance, and energy-efficient VoIP solutions globally.

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Dell and sillicon partner AMD introduced the Dell PowerEdge XE9680 Server equipped with the AMD Instinct MI300X Accelerator and ROCm 6.
AI

Accelerating Telco AI with Dell PowerEdge XE9680 and AMD Instinct: Enhancing 5G Network Efficiency and Edge Computing

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Dell Technologies and AMD introduced the Dell PowerEdge XE9680 Server with the AMD Instinct MI300X Accelerator and ROCm 6 software. Tailored for machine learning, deep learning, and generative AI, this server promises enhanced performance in data centers, particularly benefiting the 5G transition and network edge computing.

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