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UCaaS

Sinch MessageMedia Announces Increased Capabilities of its HubSpot SMS & MMS Integration

By Aiste Kryzanovske August 30, 2023

Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that Sinch MessageMedia’s industry-leading, two-way SMS and MMS capabilities are being integrated into HubSpot’s Service Hub. This new integration provides marketing, sales and service teams with a 360-degree view of customers’ communications all within the platform, ensuring full visibility across their business and consistent message delivery across channels.

Market Watch

NEC and Celonis Deepen Partnership to Enhance Business Process Efficiency

By Aiste Kryzanovske August 29, 2023

NEC Corporation and Celonis SE have solidified their collaboration by entering into an expanded strategic partnership, marking NEC’s elevation to the highest echelon, the “Platinum Partner,” in Celonis’ certification program. Commencing their joint efforts in May 2022, NEC and Celonis initiated their association to gain operational insights and enhance business processes. The multinational IT and electronics giant, NEC, strategically established Centers of Excellence, achieving process optimization milestones in key domains like order-to-cash and procurement.

VoIP Solutions

Stay Connected Anywhere, Anytime with OFFICErING’s VoIP services

By Aiste Kryzanovske August 28, 2023

In a world driven by connectivity and instant communication, businesses need reliable and efficient phone service to thrive. OFFICErING team understands that. With a mission to provide the most reliable phone service at the best prices, OFFICErING has revolutionized the way businesses connect and collaborate. By combining cutting-edge technology, a carrier-class IP network, and an unwavering commitment to customer satisfaction, OFFICErING offers a seamless and feature-rich phone system that guarantees uninterrupted communication.

UCaaS

HTC Partners with Ribbon Communications to Boost Network with IP Wave Solutions

By Aiste Kryzanovske August 28, 2023

Illinois-based communications services provider HTC has joined forces with Ribbon Communications Inc., a global leader in real-time communications technology and IP optical networking solutions. The collaboration aims to modernize and fortify HTC’s network infrastructure through the implementation of Ribbon’s cutting-edge IP Wave solutions.

Broadband

Tribal Broadband Connectivity Programme Funding Analysis

By Aiste Kryzanovske August 28, 2023

The Tribal Broadband Connectivity Programme (TBCP), funded primarily by President Biden’s Internet for All Initiative, has recently bestowed $3.5 million in grants among seven Tribal entities to accelerate internet access in these areas. Supported with an impressive $3 billion budget, the TBCP aims to reduce internet barriers and bridge the digital divide, promising a transformative effect. The initiative is facilitating internet connectivity for remote learning, boosting telehealth services, fostering employment opportunities, and more.

News Roundup

A quick roundup of the news in Telecoms | Week #34

By Aiste Kryzanovske August 25, 2023

Broadvoice collaborates with tech advisory firm, Bridgepointe Technologies Inc., enabling the latter to offer Broadvoice’s cloud communication services to mid-market clients. OpenAI’s latest release, GPT-3.5 Turbo, can now be fine-tuned by businesses, customizing it for specific tasks. Verizon, Ericsson, and MediaTek’s successful data sessions on Verizon’s 5G network pave the way for cost-effective 5G devices. Versa Networks achieves top scores in Gartner’s SASE report, streamlining security and networking solutions.

Gadgets

Apple Embraces Right-to-Repair Bill in California

By Aiste Kryzanovske August 25, 2023

Apple’s stance on users’ right to repair their iPhones and Macs has shifted dramatically over the years. From opposing repair rights and warning against potential security risks, the tech giant is now endorsing California’s SB 244, a significant right-to-repair bill with far-reaching implications.

Telco Buzz

Safaricom’s Milestone in Ethiopia: Growth Amid Challenges

By Aiste Kryzanovske August 25, 2023

Safaricom announces a milestone of 5 million customers in Ethiopia, making significant strides towards their goal of 10 million by next March. However, a stiff competition lies ahead as they trail the market leader, Ethio Telecom, by a considerable margin. Safaricom breaks into the Ethiopian market as the first private player, with significant growth potential and challenges on the horizon. They are poised to disrupt Ethio Telecom’s monopoly with the introduction of M-Pesa, keenly eyeing financial inclusion. Amid anticipation of new competitors, Safaricom’s persistent efforts and ambitions could potentially shake up the Ethiopian telecom market.

Broadband

Nokia’s 25G PON: Amplifying Opportunities in Connectivity

By Aiste Kryzanovske August 24, 2023

Welcoming Nokia’s latest innovation — the 25G Passive Optical Network (PON) starter kit. Aimed at enhancing 10Gbs+ deployments, the kit empowers operators to expedite high-speed connectivity for diverse businesses. With the capacity to connect up to ten businesses, this move is amplifying the importance of 10Gbs business connectivity globally. Utilizing existing fiber assets, it offers unique prospect for delivering exceptional speeds to different enterprises, from schools to farms. Discussing the transformation this 25G PON technology brings, we delve into the views of industry insiders and parallel innovations in the works.

AI

Navigating SKT’s Investment in AI Contact Center Innovations

By Aiste Kryzanovske August 23, 2023

SK Telecom’s recent interest in burgeoning AI companies, especially in the AI Contact Center specialist, Persona AI, is undeniable. The partnership aims to revolutionize customer service through AI technology, reducing wait times and providing 24-hour service. However, challenges remain as AI tries to match the human knack for voice recognition and interpretation. SKT and Persona AI also plan to venture into voice recognition kiosks and voice-activated robots, capitalizing on a rapidly growing market.