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The ultimate checklist of cloud communication features

By Aiste Kryzanovske September 5, 2022

VoIP, or voice-over-internet-protocol, allows businesses to stay connected while also providing a variety of useful cloud communication features when leveraging platforms such as PBXs, softphones and contact center software. VoIP has rapidly grown in popularity among organizations of all sizes. The reason why is simple: businesses seek less expensive ways to communicate without sacrificing efficiency and productivity. It is debatable which cloud communication platform features are the most significant. For our part, we strongly suggest these 20 features to get the most out of your business phone service. Automatic Call Distribution – Businesses with a significant number of incoming calls utilize automatic call distribution (ACD) to route calls to specified agent groups or people. Call Analytics – The collection, analysis and reporting of incoming and outgoing call data to improve performance and the customer experience is known as call analytics. This process is carried out in real time. Also key…

VoIP Solutions

Scaling business communications with Global Voice services by Infinity Telecom

By Aiste Kryzanovske August 22, 2022

Infinity Telecom is a licensed telecom provider in the Czech Republic, headquartered in Prague. The business provides solutions for data transfer and storage, IP telephony, Internet access, content delivery, colocation, and other telecommunication services in a number of international locations. With quick connectivity for both offices and call centers, Infinity Telecom offers a comprehensive telephone communications solution that can help businesses scale their communication needs while cutting expenses on long-distance and international calls. With Infinity Telecom, companies have access to a team of professionals who are ready to help with all business communication needs, no matter what they might be. With international DID numbers and SIP trunking in over 90 countries, as well as local termination in 60 countries globally, the carrier allows businesses to connect with customers around the world without interruption. With virtual numbers being allocated within a few minutes or days, depending on the…

Telecom News

Pax8 acquires cloud managed service provider Umbrellar

By Aiste Kryzanovske August 3, 2022

Umbrellar, a Microsoft cloud solutions company that delivers cloud managed services, migration, consulting services and cloud procurement for over 1,000 New Zealand enterprises, has been bought by Pax8, a cloud commerce platform. With access to a variety of technological know-how and professional services from Umbrellar, Pax8’s partners are now better positioned to drive local and global digital transformation. According to Pax8, the firm is thrilled to welcome new employees from Umbrellar who offer expertise and skills that will support projects and services for digital transformation in Aotearoa and across the world. Chris Sharp, SVP at Pax8 Asia commented: “The team at Umbrellar are experts in cloud-enabling businesses in New Zealand, and they are the number one service provider of Microsoft cloud in the market. With a focus on infrastructure managed services, assessment, migration, and optimization, their technical expertise and award-winning professional services will prove to be a value-add…

Telecom News

Deutsche Telekom and Google Cloud expand their partnership

By Aiste Kryzanovske July 13, 2022

Deutsche Telekom has selected Google Cloud for its first cloud-native trials in network and data analytics. The operator expanded its partnership with Google Cloud to develop a collaborative roadmap for the telecoms sector by bringing the power of the cloud closer to mobile and connected devices at the network’s edge. The initial phase of this extended Deutsche Telekom and Google Cloud relationship will focus on core network services, network analytics and customer experience analytics. Deutsche Telekom and Google Cloud will jointly test a range of network services in Austria, including 5G standalone and remote packet gateway operations, using Google Cloud and Google Distributed Cloud Edge. In order to leverage data-driven operations and automated workflows with open, Kubernetes-based solutions provided by Google Cloud, Deutsche Telekom will explore a number of use cases including anomaly detection, performance counters and trace data. The operator will be able to better manage…

VoIP Solutions

Modernizing business communications with cloud solutions by ORENCloud

By Aiste Kryzanovske May 30, 2022

ORENcloud is a cloud communications company, with a mission to revolutionize communication solutions by assisting businesses gear towards digitization in adopting cloud communications to achieve agility, resilience and modernization. Organizations may benefit from ORENcloud’s hosted unified communications for a variety of reasons, including mobility, accessibility, flexibility, management and affordability. Hosted IPPBX, Contact Center, Ticketing, Helpdesk solution, Microsoft Teams PSTN Integrations, Unified Chat and Chatbots, as well as SIP trunking services are among the telecom’s solutions that help boost corporate efficiency and promote customer-business interactions over multiple channels. The VaaS (Voice-as-a-Service) and CCaaS (Call Center-as-a-Service) solution, enables consumers to acquire a complete set of enterprise-grade communications solutions in a single, easy-to-use package. ORENcloud SIP trunking offers high-quality, multi-codec and multi-connection services, with terminations handled by Tier-1 Local Malaysian as well as international telecoms with virtually unlimited channels. ORENcloud collaborates with these international partners to offer a variety of global…

Telecom News

Rectitude 369 buys Managed Hosting and Government Cloud Division

By Aiste Kryzanovske May 3, 2022

Rectitude 369, a technological solutions company specializing in cybersecurity, data center, cloud, networking and unified communications, has purchased Managed Hosting and Government Cloud Division from a Dallas-based IT solutions provider. Contracts and support of Managed Hosting and Government Cloud Customers will be transferred to Rectitude 369 as per the terms of the agreement. Rectitude 369 has been granted FedRAMP permission as a result of the takeover. FedRAMP is a government-wide initiative that offers a consistent method of security evaluation, authorization and continuous monitoring for cloud products and services. Furthermore, the company has achieved FISMA compliance by following the data security guidelines established by FISMA and the National Institute of Standards and Technology (NIST). “Rectitude 369 will continue to maintain current colocation facilities to support customers as they transition. Because Rectitude 369 is a partner of the seller, the transition is expected to be seamless. Our organization is committed…

Telecom News

Colt Technology Services selects Infovista KLERITY to deliver VoIP Service Assurance across its international network

By Aiste Kryzanovske February 24, 2022

Infovista, the global leader in network lifecycle automation, announced that Colt Technology Services has selected Infovista KLERITY to deliver VoIP (Voice over IP) service assurance across the Colt IQ Network. The KLERITY solution will deliver end-to-end visibility to Colt’s international network across 7 major locations in Asia and Europe. Colt Technology Services is a leading provider of agile, high bandwidth connectivity solutions serving data-intensive organizations spanning 210 cities in more than 30 countries. Colt is a recognised innovator and pioneer in Software Defined Networks (SDN) and Network Function Virtualisation (NFV). The deployment of KLERITY within a network enabled with the latest SIP encryption technologies will enable Colt to optimize the quality of experience (QoE) of its VoIP services in a marketplace where quality is a key differentiator, with KLERITY providing detailed, real-time visibility into the perceived QoE and reliability of those services. This includes the ability to view how…

Telecom News

Verizon collaborates with Google Cloud

By Aiste Kryzanovske December 28, 2021

Verizon and Google Cloud have launched a new collaboration initiative. The corporations will join to deliver the power of the cloud closer to mobile and connected devices operating at the edge of Verizon’s network. With this new agreement, Verizon now interoperates with all three main cloud providers: Amazon Web Services (AWS), Microsoft Azure and Google Cloud. Verizon intends to deliver Google’s computing and storage capabilities to the edge of the local network by combining Verizon 5G Edge with Google Distributed Cloud Edge. This will provide real-time corporate applications such as autonomous mobile robots, intelligent logistics and industrial automation with the bandwidth and low latency that they require. Verizon’s private On Site 5G and private 5G Edge, combined with Google Distributed Cloud Edge, are expected to enable enterprises in industries ranging from retail to manufacturing to harness the power of 5G and mobile edge computing, while also gaining operational…

Telecom News

DIDWW offers businesses global UIFN services

By Aiste Kryzanovske December 16, 2021

In order to accelerate business expansion internationally and enable local engagement for their customers, companies aim to provide consumers with more convenient ways to contact their business. DIDWW, a leading global provider of two-way voice and SMS communications, has announced the addition of Universal International Freephone Numbers (UIFNs) to help multinational companies expand their global presence, build brand awareness and improve the customer experience. UIFNs, also referred to as Universal Toll Free Numbers, are assigned to carriers by the International Telecommunication Union (ITU) and consist of a single toll-free phone number that is accessible from various countries. DIDWW has made this fully compliant and premium quality service available to any business looking for a simple toll free solution in 63 countries around the world. This solution will benefit companies with multiple office locations or branches by simplifying service management and establishing a real-time global presence with a single number.…

Telecom News

Telinta integrates Google Cloud for highly affordable voicemail transcription

By Aiste Kryzanovske November 3, 2021

Telinta, a global leader in white label cloud-based switching and billing solutions for VoIP service providers, announced that it has integrated highly cost-effective “speech-to-text” for voicemail transcription provided by Google Cloud. Google Cloud’s automated transcription enables VoIP service providers to easily transcribe voicemails on Telinta’s softswitch platform, and deliver the text to end users via email. Google Cloud’s sub-penny pricing provides an extremely cost-effective solution for automated voicemail-to-text (v2t) transcription in over 125 languages and dialects using the Telinta customers own Google Cloud account. Google Cloud provides options specially optimized and tuned for telephony. Voicemail is a standard part of Telinta’s white label solutions for VoIP service providers and is offered at no additional cost. Telinta has developed a special plug-in which enables Google Cloud voicemail transcription, and is available for a small monthly fee. Inbound minutes of traffic, including voicemail, is free for Telinta customers. The…