The race for AI dominance intensifies, while AI experts and public figures urge mitigating risks, through CAIS’s ‘Statement on AI Risk’. However, the statement’s clarity and usefulness are questioned, as transparency and collaboration face geopolitical challenges.
Mutare Inc., the leading provider of voice threat defense solutions, has announced a new partnership with Five9, a renowned Intelligent CX Platform provider. As part of this collaboration, Mutare’s Voice Traffic Filter is now available on the Five9 CX Marketplace. This integration offers contact centers a seamless solution to combat unwanted phone calls by combining Mutare’s powerful voice defense technology with the Five9 Intelligent CX Cloud Contact Center. The Five9 Intelligent CX platform handles billions of call minutes annually and offers a range of features such as digital engagement, analytics, workflow automation, workforce optimization, and practical AI. These capabilities aim to enhance customer experiences, empower contact center agents, and drive tangible business outcomes. Alongside their dedicated personnel and strong customer relationships, this integrated solution sets Five9 apart in delivering exceptional CX. Chuck French, Mutare’s Chief Growth Officer, emphasized the significance of the telephone as a critical component of a world-class…
Telefónica Tech expands its global Cyber Security and Cloud operations with a new Digital Operations Center in Bogotá, offering extended support hours and further strengthening its worldwide presence with skilled experts. As a technology benchmark, the move highlights the growing importance of data security in digital transformation.
The European Commission clears Inmarsat’s acquisition by Viasat, assuring competition in the in-flight broadband landscape. While the market anticipates increased opportunities for current players and new entrants, upcoming deals like SES/Intelsat and Eutelsat/OneWeb may pose complex challenges for regulators.
Discover the latest network architecture options for delivering fiber optic connectivity to rural America in TIA’s upcoming webinar, featuring expert insights on deployment challenges and tailored solutions for unserved areas.
DIDWW, a leading global provider of premium quality two-way VoIP and SMS communications, has announced the expansion of its SIP trunking services, now offering local termination in Japan and Singapore. This strategic move reinforces the operator’s commitment to providing comprehensive coverage and robust communication solutions to businesses across the Asian region. The DIDWW SIP trunking solution serves as an efficient alternative to traditional telephony, leveraging a private, global IP network to deliver services with solid reliability and scalability. With virtually unlimited call capacity and flexible SIP trunk settings, customers can make truly local calls in Japan and Singapore while seamlessly connecting their local or international business communications. The recent additions to DIDWW local dialing coverage extends the availability of the company’s local termination service to 44 countries. In addition, the carrier’s SIP trunking solution offers numerous benefits, including a high level of audio quality and emergency calling capabilities in certain…
Montana’s decision to ban TikTok raises significant free speech debates, with TikTok retaliating through a lawsuit. While the state’s unilateral action is unusual, the broader issue of communication rights and first amendment implications abroad remains highly significant.
5G rollout challenges prompt MNOs to consider innovative collaboration with neutral host providers, enabling shared infrastructure and accelerated network expansion while navigating cost concerns and growing user demands.
The traditional customer lifecycle is changing, and businesses are increasingly looking for ways to reach new and existing customers on their terms. The most successful companies will be the ones that invest in technology that allows them to communicate with their customers in ways that are simple and personalized. SMS texting is now being used by an increasing number of companies across all sectors for advancing customer relationship management. As efficient and effective communication has always been a cornerstone of good customer service, companies that invest in a comprehensive SMS strategy are likely to gain a competitive advantage in the highly rivalrous multi-channel customer communications race. This article will explain A2P messaging, the advantages it may provide to your company, and how to make use of this technology. What is A2P SMS? A2P messaging, also known as application-to-person messaging, is an SMS messaging system in which a person receives messages…
BT unveils plans to reduce workforce by 40% and expand FTTP network, aiming for millions more retail fiber customers and significantly increased 5G coverage. Amid mixed financial results, the company’s transformation strategy seeks a leaner structure and a brighter future.
