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Telecom News

DIDWW initiates cost-free calling to the COVID-19 hotlines globally

By Vilija Simkiene April 29, 2020

DIDWW, an Irish-based telecom operator providing global telecommunication services, has enabled free outbound calling to COVID-19 hotlines to help collaboration amid widespread coronavirus lockdowns. The company said that all customers using DIDWW outbound trunks and virtual DID numbers as caller IDs can now access local COVID-19 hotlines at no additional charge in 17 countries. Lina Zaboras, CEO of DIDWW, said, “DIDWW leverages and opens up its global access to local telecommunications infrastructure to facilitate another essential service. While enabling local dialing to emergency and short numbers is quite challenging in the VoIP industry, we are successfully expanding these services with the latest addition of local dialing to COVID-19 hotlines over our global VoIP infrastructure. We encourage our wholesale customers to enable the access and route these calls for their end-users with the mission-critical DIDWW global network, free of charge.” In a statement, DIDWW noted that so far, they…

Telecom News

A quick roundup of the news in Telecoms | Week #14

By Vilija Simkiene April 3, 2020

Comcast says voice and video calls have skyrocketed 212 percent during widespread self-isolation Comcast Corporation, a global media and technology company, has announced that voice and video calls have more than tripled on its network since people across the US started working from home due to the COVID-19 outbreak. According to the company, traffic in this category has increased by 212 percent in total, while overall peak traffic on its network has grown by 32 percent. Tony Werner, Comcast’s tech leader, said that the additional traffic is “well within the capabilities of the network,” and despite the increases in usage, the company’s network is working just fine. Read more at https://tinyurl.com/skncjow Zoom freezes feature development to fix security and privacy issues Over the past few weeks, the Zoom video conferencing app has been widely used for personal and business online meetings during the coronavirus lockdowns around the world. According to the…

Telecom News

A quick roundup of the news in Telecoms | Week #11

By Vilija Simkiene March 12, 2020

Twilio rival MessageBird launches Inbox, an AI-powered contact center MessageBird, a telecommunications service provider in Amsterdam, Netherlands, has unveiled a new all-in-one, AI-powered contact center as it enters the competitive billion-dollar customer service software market. The new solution, dubbed Inbox and pitched as the “Slack for external communications,” enables customers to communicate with businesses and accept inbound messages from WhatsApp, Twitter, Messenger, Instagram, WeChat, Apple Business Chat, RCS, Line, Telegram, email, SMS, voice, and more. Additionally, companies can connect MessageBird’s Inbox to other internal tools as part of their preferred workflows, including Salesforce, Google Calendar, Shopify, HubSpot, Jira, and Slack. Read more at https://tinyurl.com/qvsqh9l CenturyLink adds IBM Cloud to its Cloud Connect portfolio US-based CenturyLink has added IBM Cloud to its growing Cloud Connect Dynamic Connections portfolio, which also includes Amazon Web Services, Microsoft Azure, Google Cloud and Oracle. The company said that through IBM Cloud Direct Link services, businesses can now access…

Telecom News

A quick roundup of the news in Telecoms | Week #9

By Vilija Simkiene February 28, 2020

A towering success: Cellnex revenue tops €1bn Cellnex Telecom’s revenue for 2019 exceeded EUR 1 billion with 67.5 percent of total income coming from infrastructure services it provides to operators. The Spanish wireless infrastructure operator currently owns 36,471 operative sites in eight European countries and plans to add 28,000 more as a result of ongoing acquisition deals pending completion. Cellnex has also announced a partnership with Bouygues Telecom to help them deploy their 5G network. The two companies have agreed to create a joint venture (51 percent Cellnex and 49 percent Bouygues Telecom) that will deploy and operate a fiber network connecting infrastructure equipment across France. Read more at https://tinyurl.com/s6fmz4h Google plans to invest $10 billion in US offices and data centers in 2020 Google has unveiled its plans to invest more than USD 10 billion in offices and data centers across the United States in 2020. Google and Alphabet…

Telecom News

A quick roundup of the news in Telecoms | Week #7

By Vilija Simkiene February 14, 2020

Deutsche Telekom, Telefonica and Orange test blockchain technology Deutsche Telecom is testing a blockchain solution that can be used to generate and sign secure inter-operator roaming discount agreements. T-Mobile US, Telefonica, Orange and the GSMA are collaborating to test the software that will reduce the complexity of the current process, which usually involves drafting, signing and manually implementing the contracts. Deutsche Telecom said that this is the first time operators are able to jointly test blockchain as a solution that also incorporates a corresponding legal framework, governance model, and integration into corporate IT infrastructures. Read more at https://tinyurl.com/rpwsegx The world’s biggest phone show has been canceled due to coronavirus concerns The GSM Association (GSMA) has canceled the world’s largest mobile phone show, Mobile World Congress (MWC), in Barcelona due to concerns related to the growing coronavirus pandemic. The GSMA represents the interests of mobile operators worldwide uniting more than 1,200…

Telecom News

Dixa’s customer friendship platform secures $36 million in Series B funding

By Vilija Simkiene February 12, 2020

Copenhagen, Denmark-based Dixa has raised USD 36 million in Series B funding for its customer engagement solution, dubbed the “customer friendship” platform. This global customer service tech startup aims to create friendships between brands and their customers and will use this newly injected capital to accelerate the development of its product, expand innovations in data processing and enhance integration with third-party software. This Series B funding round was led by Notion Capital, with the support of existing investors Project A Ventures and SEED Capital. Jos White, General Partner at Notion Capital, stated, “Customer service is one of the largest software categories out there. And yet the market is still operating in transactional silos and not reflecting the world we live in. We think Dixa has what it takes to upend the industry with a platform that works across any channel and brings real-time intelligence to every conversation. We couldn’t…

Telecom News

A quick roundup of the news in Telecoms | Week #6

By Vilija Simkiene February 7, 2020

Apple unifies its app stores by extending the universal purchase option to Mac apps Apple has added the ability for its app developers to sell their cross-platform apps as one universal purchase, including apps that run on macOS. Consumers will just pay once for an app that works across devices such as iPhone, iPad, Apple TV and/or Mac. Developers can choose to create a new app for these platforms using a single app record in the App Store Connect or add platforms to their existing app record. In preparation for the changes, the App Store categories will be unified across the iOS App Store and Mac App Store, to make the apps more discoverable. Apple said that support for universal purchase will launch in March 2020. Read more at https://tinyurl.com/txqz6al Israeli B2B blockchain startup Clear banks $13m in series A funding Blockchain settlement startup Clear has raised USD 13 million in a Series A round.…

Telecom News

Samsung snaps up TeleWorld Solutions to boost 5G deployment in the US

By Vilija Simkiene January 15, 2020

Samsung Electronics has completed an agreement to acquire network services provider TeleWorld Solutions (TWS). Headquartered in Chantilly, Virginia, TWS provides network design, testing and optimization services to mobile service and cable operators, equipment OEMs and other companies in the United States. This acquisition is expected to help Samsung address the need for end-to-end support in delivering network solutions aimed at upgrading the 5G and 4G LTE networks, and providing connectivity service advancements in the US. Paul Kyungwhoon Cheun, Executive Vice President and Head of Networks Business at Samsung Electronics, said, “The acquisition of TWS will enable us to meet mobile carriers’ growing needs for improving their 4G and 5G networks, and eventually create new opportunities to enhance our service capabilities to our customers. Samsung will continue to drive innovation in communications technology, while providing optimization services for network deployments that accelerate US 5G network expansion.” Under the agreement,…

Telecom News

DIDWW now provides two-way SMS services in the USA and Canada

By Vilija Simkiene December 18, 2019

DIDWW, a telecommunication service provider headquartered in Dublin, Ireland, has recently added two-way SMS services in the USA and Canada to their peer-to-peer (P2P) messaging coverage. The company has made this highly-requested service available through SMS-enabled local virtual numbers covering over 3000 area codes in the United States and over 1000 area codes in Canada. In a statement, this leading global supplier of innovative, high-tech IP-based communications and SIP trunking services said that this significant addition of two-way SMS coverage to a wide range of DIDWW services opens up great opportunities, such as personal customer and support agent communications, private communications between users, service provider and customer notifications, and the general provision of SMS services in one of the largest economies in the world. Furthermore, the two-way SMS service can be combined with simultaneous voice calls, thus making these SMS-enabled virtual numbers a highly efficient communication tool. DIDWW sets itself apart from…

Telecom News

Lanck Telecom, Clear and Digicel become members of i3forum

By Vilija Simkiene December 12, 2019

The non-profit industry group i3forum, which focuses on transformation in the network carrier business, has announced the addition of three new members – Clear, Digicel and Lanck Telecom. Clear specializes in blockchain-based settlement and clearing networks, Digicel provides total communications and home entertainment services in 33 markets across the Caribbean, Central America and the Asia Pacific regions, and Lanck Telecom offers voice and data transfer services to carriers and retail operators in more than 190 countries worldwide. “New members bring new perspectives and insight to our discussions, workgroups and initiatives. We are excited to have Clear, Digicel and Lanck Telecom join us and share their expertise across a variety of topics. Unique voices and opinions support our vision for open and inclusive collaboration,” said Philippe Millet, Chairman at i3forum. “It is a very exciting time for i3forum as we get new initiatives off the ground and take our organization to new places. I’d…