Twilio rival MessageBird launches Inbox, an AI-powered contact center
MessageBird, a telecommunications service provider in Amsterdam, Netherlands, has unveiled a new all-in-one, AI-powered contact center as it enters the competitive billion-dollar customer service software market. The new solution, dubbed Inbox and pitched as the “Slack for external communications,” enables customers to communicate with businesses and accept inbound messages from WhatsApp, Twitter, Messenger, Instagram, WeChat, Apple Business Chat, RCS, Line, Telegram, email, SMS, voice, and more. Additionally, companies can connect MessageBird’s Inbox to other internal tools as part of their preferred workflows, including Salesforce, Google Calendar, Shopify, HubSpot, Jira, and Slack.
Read more at https://tinyurl.com/qvsqh9l
CenturyLink adds IBM Cloud to its Cloud Connect portfolio
US-based CenturyLink has added IBM Cloud to its growing Cloud Connect Dynamic Connections portfolio, which also includes Amazon Web Services, Microsoft Azure, Google Cloud and Oracle. The company said that through IBM Cloud Direct Link services, businesses can now access the connections they need to accelerate their hybrid cloud strategies with IBM hybrid and public cloud offerings. According to a statement, CenturyLink and IBM Cloud customers will gain low latency connectivity with consistent performance, will be able to add or delete connections, and also turn up or down bandwidth to match demand. In addition, billing can be usage-based, by hours and months.
Read more at https://tinyurl.com/wg6vlz2
8×8 launches Cloud Communications and Contact Center solutions in Canada
8×8, a provider of Voice over IP products, has announced that 8×8 X Series and 8×8 Contact Center are now generally available in Canada through direct sales and channel partners.
Canadian companies can take full advantage of integrated 8×8 voice, video, chat, contact center and enterprise API solutions that are built on an open, modern cloud technology platform. John DeLozier, Senior Vice President and Global Channel Chief at 8×8, Inc., said, “As part of 8×8’s global expansion, we are committed to helping Canadian enterprises modernize their communications infrastructure and transform employee experience and customer engagement.”
Read more at https://tinyurl.com/yxyt9ajp
Deutsche Telekom and Orange to offer HD voice services
Deutsche Telekom Global Carrier and Orange International Carriers have teamed up to connect their networks, so both companies can now offer high-definition (HD) voice services and support the industry with enhanced voice offerings. According to the announcement, HD voice noticeably improves callers’ voices with a richer, clearer and more natural tone. It also reduces background interference, giving a better sense of closeness to the person on the other end of the phone. Deutsche Telekom and Orange said that they will continue to augment their global voice interconnections by gradually expanding HD voice services to their respective subsidiaries in order to increase customer usage.
Read more at https://tinyurl.com/t3amuu2
Indosat Ooredoo the latest to join the OpenRAN race
With the aim of accelerating network deployment in Indonesia, Indosat Ooredoo has announced that it is ready to perform OpenRAN trials. The company will also launch the first TIP Community Lab in Southeast Asia, which will be open worldwide and will act as a telco-neutral platform for the telco community to trial solutions and verify market readiness of products. Attilio Zanni, Executive Director of TIP, said, “This is the beginning of a transformation journey in Indonesia – as the telecoms community and Indonesian citizens reap the benefits of a locally tested and deployed TIP-led solution, and a stronger supply ecosystem.”
Read more at https://tinyurl.com/voofkpj