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VOIP SOLUTIONS

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Twilio rival MessageBird launches Inbox, an AI-powered contact center MessageBird, a telecommunications service provider in Amsterdam, Netherlands, has unveiled a new all-in-one, AI-powered contact center as it enters the competitive billion-dollar customer service software market. The new solution, dubbed Inbox and pitched as the “Slack for external communications,” enables customers to communicate with businesses and accept inbound messages from WhatsApp, Twitter, Messenger, Instagram, WeChat, Apple Business Chat, RCS, Line, Telegram, email, SMS, voice, and more. Additionally, companies can connect MessageBird’s Inbox to other internal tools as part of their preferred workflows, including Salesforce, Google Calendar, Shopify, HubSpot, Jira, and Slack. Read more at https://tinyurl.com/qvsqh9l CenturyLink adds IBM Cloud to its Cloud Connect portfolio US-based CenturyLink has added IBM Cloud to its growing Cloud Connect Dynamic Connections portfolio, which also includes Amazon Web Services, Microsoft Azure, Google Cloud and Oracle. The company said that through IBM Cloud Direct Link services, businesses can now access…

Hailo raises $60 million to accelerate the launch of its AI edge chip Israeli startup Hailo has raised further USD 60 million in series B funding for artificial intelligence (AI) chips, bringing its total financing to date to USD 88 million. This round, led by existing investors, was joined by strategic investors including ABB Technology Ventures, NEC Corporation, and London-based Latitude Ventures. Hailo said the new funding will help to roll out its Hailo-8 Deep Learning chip and to reach new markets and industries worldwide. The Hailo-8 could give edge devices far more processing power than before, allowing them to perform AI tasks without having to connect to the cloud. The company was founded in 2017, and its technology is designed for the automotive market, smart cameras, smartphones, drones and AR/VR platforms. Read more at https://tinyurl.com/tbwyjnb Ericsson starts manufacturing of 5G base station in Texas Sweden’s Ericsson, one of the…

The VoIP market is set for impressive growth from USD 20 billion in 2018 to around USD 55 billion by 2025, according to a report submitted by Global Market Insights, Inc. The anticipated growth is due to the technology’s rapid development and the increased adoption of cloud-based VoIP services that provide cost-effective and efficient ways to communicate. The forecast increase in VoIP adoption is also seen as the result of businesses migrating from traditional to cloud-based phone systems in their quest to achieve high business performance through more reliable and routable calling services and reduced maintenance. The report indicates that the hosted IP PBX segment in the VoIP market is “expected to witness the fastest growth rate of over 15% from 2019 to 2025 as IP-based phone systems are hosted by service providers.” Hosted VoIP eliminates the need to install any equipment on site, thus reducing maintenance and…