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Telecom News

Vonage to drive Fisher & Paykel customer service communications

By Aiste Kryzanovske November 26, 2020

Vonage, a global provider of VoIP business communications, has been selected by global appliance maker Fisher & Paykel to promote customer service communications to their clientele in Australia, New Zealand, Singapore, United Kingdom and the US. The company now uses Vonage’s messaging API to offer customers on-the-spot support notifications for maintenance via SMS. The API also helps businesses improve post-sales, especially regarding the way customers can provide feedback when services have been completed, so that the company can continually improve their services. In addition, the Vonage Messages API, built into the Fisher & Paykel platform, provides automatic and instant SMS confirmations and reminders for all technician appointments. This platform also includes self-service links for customers to easily cancel or reschedule an appointment. Fisher & Paykel Appliances EVP Marketing and Customer Experience, Rudi Khoury, commented: “Today’s customers want to be responded to instantly. They want regular updates from businesses…

Telecom News

SK Telecom launches blockchain wallet

By Aiste Kryzanovske October 29, 2020

SK Telecom, the South Korean wireless telecommunications giant, with the approval of the Ministry of Public Administration and Security, has announced the launch of a new blockchain-based wallet for digital document storage. This major step could prompt South Korea to rapidly digitize state-issued documents. As claimed by SK Telecom, the wallet will be driven by blockchain technology and will work together with the Government24 Digital Initiative program, which endorses the issuing and distribution of certificates digitally. This initiative is especially relevant as the Covid-19 pandemic continues to spread worldwide. The company’s blockchain-powered wallet will work in conjunction with the Government24 app, sharing documents seamlessly between these endpoints, as well as with local and government institutions, banks and insurance providers. Citizens will be able share documents such as immigration certificates, copies of resident registration cards, health insurance documents using the mobile app managed by the blockchain. As reported by…

Telecom News

RingCentral introduces new SMS services

By Aiste Kryzanovske October 22, 2020

RingCentral, a US-based provider of high-performance cloud communications and collaboration solutions for businesses, has announced a new high-volume and fully integrated SMS service that allows businesses to send SMS messages and updates to their customers promptly and seamlessly. Developers can build custom applications by using the Application Programming Interface (API) that interfaces with RingCentral’s business communication platform. RingCentral also provides a service with pre-built applications that can be obtained from the RingCentral App gallery. By using RingCentral phone numbers for bulk SMS messages, companies can send one-time messages or bundle requests. In addition, the company supports message insights, such as status, logs, storage and analysis for more progressive compliance. The API also permits RingCentral customers to use SMS for services such as mass marketing, automated messaging, customer surveys, chatbots, two-factor authentication and one-time passwords. The API is currently in beta version and available as part of RingCentral’s…

Telecom News

Telnyx’s platform Telnyx.org aimed for nonprofits

By Aiste Kryzanovske October 20, 2020

Telnyx, a next-generation communications platform providing operator-level services over a global, private IP network, has created a company’s social impact group, Telnyx.org. The platform is aimed at non-profit organizations, social enterprises and social entrepreneurs. The Telnyx.org Impact Initiative offers a $500 social impact credit that can be used on the Telnyx platform. Other benefits include discounts on the Telnyx platform and access to a global customer support team available 24/7 every day of the year. Organizations (or equivalent non-profit organizations exempt from tax) as defined in Article 501 (c) (3), B-Corp or social enterprises committed to using this service for positive social change, are eligible for the Impact Initiative. In addition to the $500 social impact credit, Telnyx.org Impact Initiative participants will receive a discount on access to cloud communications, including voice, SMS, networking and wireless services, through the Telnyx Mission Control Portal and API. With the Mission…

Telecom News

Twilio to acquire startup Segment for $3.2B

By Aiste Kryzanovske October 13, 2020

Twilio, a USA-based cloud communications platform, on Monday announced its largest acquisition to date. The company is buying the customer data startup Segment for $3.2 billion in Twilio Class A common stock, on a fully diluted and cash free, debt free basis. Segment is a customer data platform (CDP) that helps collect, clear and manage customer data. This platform allows organizations to move customer data from one application to another through an API, and use the platform to better control how the customer data travels through the systems. The deal is expected to close in the fourth quarter of 2020, and Segment will emerge as a part of Twilio. This acquisition could help Twilio expand beyond its core communications capabilities, and also could bring approximately $5 billion in revenue to both companies. This purchase is Twilio’s largest acquisition to date. Back in 2018, the company bought the email…

Telecom News

A quick roundup of the news in Telecoms | Week #41

By Aiste Kryzanovske October 9, 2020

Deutsche Telekom reaches a wholesale deal with Telefónica Deutsche Telekom and Telefonica have reached a wholesale FTTH deal. These telecom rivals extended their partnership that was launched in 2013, which allowed Telefónica to purchase VDSL lines from Deutsche Telekom. The renewed agreement has been extended for 10 more years, and now covers FTTH lines as well. This is a big opportunity for Telefónica Germany, as it is one of the smaller players in the fixed broadband market in the country. By using Deutsche Telekom’s fiber network, Telefónica has set up a clear path for itself to be an important participant in the growing ultra-fast broadband market. Read more at: https://tinyurl.com/y6985zh9 Telia sells Telia Carrier On Tuesday, the Swedish company Telia announced that it was selling its international carrier business to Swedish pension funds for $1.1 billion. Polhem Infra’s acquisition of Telia Carrier is expected to be completed in 2021, when…

Telecom News

Dialpad raises $100M in Series E funding

By Aiste Kryzanovske October 8, 2020

Dialpad, the US-based business VoIP, video and contact-center service provider has announced $100 million in E Series financing. The funding phase was led by OMERS Growth Equity, Andreessen Horowitz, GV, ICONIQ Capital, Felicis Ventures, Section 32 and Work-Bench. As claimed by the company, its value now exceeds $1.2 billion, based on the $245 million that it has raised up till now. The new funding will focus on Dialpad innovations and support expanded market strategies. The $1.2 billion evaluation comes as no surprise, as the demand in the market is growing. The company says its annual revenue figure now exceeds $100 million. In addition, Dialpad has recently focused on its artificial intelligence solutions. In 2018, the company launched its VoiceAI service and now provides many AI solutions as part of its voice intelligence service. The services include automated note taking, real-time transcription and voice analytics. Moreover, the news…

Telecom News

Cellnex and Everynet partner up to deploy IoT network

By Aiste Kryzanovske October 6, 2020

Cellnex Telecom, a Spanish wireless telecommunications infrastructure and services company, and Everynet, a leading LPWA pioneer and network operator, have signed an agreement to deploy IoT networks in Italy, the UK and Ireland based on LoRaWAN technology. The IoT networks will utilize the Cellnex infrastructure in these three countries, and will be dependent on the Everynet network solution. Cellnex not only provides towers, but also has its own IoT management platform. For data collection, Cellnex will provide an integrated IoT platform for real-time management and diagnostics, and the platform also includes the ability to immediately act predictively or preventively, manually or automatically. In addition, Everynet will be responsible for providing and managing the LoRaWAN network infrastructure. Both companies have stated the network will be available for a wide range of IoT devices and use-cases, including industry 4.0 services for asset tracking or monitoring, as well as smart cities…

Telecom News

DIDWW announces new Configuration Profile Rules feature

By Aiste Kryzanovske September 17, 2020

DIDWW, a global telecommunication provider, has announced the launch of a brand-new feature to further enhance its industry-leading user interface by introducing automated Configuration Profile Rules. Ever since DIDWW’s launch in 2004, the company has been constantly delivering new, up-to-date features to the market to enhance the overall user experience. Although the company has had a configuration profile section for some time that allowed its users to create as many configuration profiles as their virtual numbers (DIDs) require, this new feature automates a sometimes complex process. Now, using the new rules section, users can automatically assign their specific configuration profiles to their DIDs by location or number type. DIDWW introduced this automated process in order to save customers time, as the platform can now perform all the technical and often time-consuming tasks for them. The new feature will allow customers to create multiple rules that will apply the…

Guides & Tips

Impact of workplace environment on work performance

By Aiste Kryzanovske August 31, 2020

The work environment is one of the factors that is considered to have a significant impact on an employee’s performance. Unhealthy working conditions can easily lead to stress, reluctance to work and delays. Being in the telecom sector where employees spend a considerable part of their lives in the workplace, it is very important that the team members feel happy, comfortable and motivated in this space in order to promote maximum productivity and ensure a high quality of job execution.