Altice UK increases its stake in BT to 24.5%, fueling speculation about the company’s intentions. Despite no current plans for acquisition, the move highlights the shifting landscape of the telecommunications industry and the growing trend of insiders acquiring significant stakes in UK telco groups.
NTT and Cisco collaborate in launching IoT solutions as a managed service, targeting sectors like manufacturing and healthcare. Combining expertise, they aim to enhance security, decision-making, and lower operational costs. With repeatable solutions, faster deployment and predictable benefits are possible, but customization is still necessary for unique requirements.
The traditional customer lifecycle is changing, and businesses are increasingly looking for ways to reach new and existing customers on their terms. The most successful companies will be the ones that invest in technology that allows them to communicate with their customers in ways that are simple and personalized. SMS texting is now being used by an increasing number of companies across all sectors for advancing customer relationship management. As efficient and effective communication has always been a cornerstone of good customer service, companies that invest in a comprehensive SMS strategy are likely to gain a competitive advantage in the highly rivalrous multi-channel customer communications race. This article will explain A2P messaging, the advantages it may provide to your company, and how to make use of this technology. What is A2P SMS? A2P messaging, also known as application-to-person messaging, is an SMS messaging system in which a person receives messages…
Recent survey reveals nearly 1 million UK residents disconnected broadband due to financial constraints, with low-income individuals most affected. Ofcom urges telecom companies to offer affordable social tariffs, but progress remains slow, raising concerns for internet access and affordability.
UK’s ambitious gigabit broadband and Net Zero goals face rural challenges; ACOME’s Nanomodule technology emerges as a game-changer, significantly reducing the cost of fibre deployment and helping meet environmental targets.
Eircom Fined €2.5 Million Due to Overcharging Its Customers The Irish Commission For Communications Regulation (ComReg) fined Eircom, owner of Eir mobile operator, €2.5 million for overcharging approximately 76,000 customers from 2015 to 2021. ComReg ruled that Eir must refund affected customers, totaling an estimated €6.7 million, equating to around €88 per customer. Eircom acknowledged a “broken bundle” issue and committed to identifying and reimbursing affected customers, although the process may take time. Eir plans to implement system updates, including a new billing system, to prevent similar problems in the future. The company aims to complete all agreed measures by the end of the year. Read the full article. TalkTalk Partners with CityFibre TalkTalk has formed a strategic partnership with CityFibre, enabling its wholesale customers to access CityFibre’s business Ethernet infrastructure. This collaboration is part of TalkTalk’s strategy to work with multiple providers and expand its product offerings. The move…
BT unveils plans to reduce workforce by 40% and expand FTTP network, aiming for millions more retail fiber customers and significantly increased 5G coverage. Amid mixed financial results, the company’s transformation strategy seeks a leaner structure and a brighter future.
Tamares Telecom partners with Grid Telecom to create ANDROMEDA, a subsea optical fiber cable system connecting Greece, Cyprus, and Israel, aiming to establish a new telecommunications corridor between Europe and the Middle East. This strategic alliance offers enhanced connectivity, network diversity, and low latency for wholesale customers across the region.
BT and ServiceNow join forces to launch a contact-centre-as-a-service (CCaaS) offering, streamlining digitalization for businesses and public sector clients. This cloud-based solution promotes flexibility, cost-efficiency, and innovative services for a seamless user experience.
The US launches Disruptive Technology Strike Force to counter foreign adversaries acquiring sensitive technology, with recent prosecutions targeting Chinese entities. The move signifies increased efforts in containing China’s influence, potentially impacting global tech firms’ strategic decisions.
