VCC Live has expanded its partnership with DIDWW to enhance the VCC 360 platform. This collaboration boosts global communication capabilities with high quality voice services and virtual phone numbers, empowering businesses to deliver seamless customer engagement across voice, chat, email, and social media channels.
Vonage secures a Top Customer Sentiment Award for Contact Center as a Service from Metrigy, tied for the highest overall score among 27 providers. Praise includes technical features, reliability, integrations, and AI capabilities, highlighting Vonage’s innovative approach to customer engagement.
Discover the world’s first voice-integrated native CCaaS for Teams, as Oak Innovation partners with ROGER365.io to deliver a Microsoft-certified omnichannel contact center solution, blending seamless call recording and contact center services for enhanced user experience.
Reinvent Telecom, a private-labeled unified communications provider, has announced the introduction of MyCloud Contact Center, its Contact Center-as-a-Service (CCaaS) platform. The cloud-based solution is intended for small and medium-sized enterprises (SMBs), and it will be priced accordingly. The platform will integrate voice, email, and webchat into a single workflow for agents. It will offer interactive voice response, skills-based routing, queue callback, supervisor control, contact center agent client, Salesforce CRM integration, screen pop, real-time wallboards, and historical reporting. Contact center technologies have traditionally targeted large and midmarket organizations, but Reinvent Telecom saw that SMBs also required multichannel contact center solutions to improve their customer experience. MyCloud Contact Center was created to fulfill this demand, allowing Reinvent’s reseller partners to provide enterprise-level contact center features to SMB clients at a low cost. Delivering CCaaS will aid Reinvent Telecom reseller partners in remaining competitive in the market as feature parity in UCaaS platforms…
Discover RingCentral’s latest AI innovation unveiled at Enterprise Connect 2026: AIR Pro. This revolutionary voice-first platform introduces autonomous, no-code AI voice agents to contact centers. Now, AI agents can independently manage customer service tasks across various channels, enhancing communication workflows. Explore this transformational advancement in VoIP technology today.
Discover how RingCentral is revolutionizing unified communications and contact centers with its cutting-edge agentic voice AI technology. By deeply integrating OpenAI’s advanced models into live calls, RingCentral is transforming business communications. With significant annual recurring revenue driven by AI-utilizing customers, the company is positioning itself as a leader in the UCaaS and CCaaS markets.
CallTower is revolutionizing government communications through the FedRAMP Authorized Genesys Cloud platform, enhancing VoIP solutions to meet the security and efficiency needs of U.S. federal agencies. This collaboration provides seamless, AI-driven communication tools aligned with Executive Order 14058, improving citizen engagement and operational effectiveness while building public trust.
Dublin, Ireland / Xiamen, China – December 2, 2025 – Yeastar, a leading provider of Unified Communications (UC) solutions, has teamed up with DIDWW, a global telecom provider specializing in virtual phone numbers and two-way SIP trunking services. As a newly certified ITSP partner within the Yeastar ecosystem, DIDWW will deliver high-quality voice services and an extensive portfolio of DID numbers, enabling Yeastar customers to benefit from reliable PSTN connectivity and expanded international reach. Through this partnership with DIDWW, Yeastar UC platform users will gain access to scalable and compliant global communication services, with virtual numbers spanning key markets such as France, Germany, Spain, Singapore and Thailand. DIDWW’s advanced SIP trunking solution offers high-capacity capabilities, providing crystal-clear voice quality, robust security, and full regulatory compliance. Designed to handle high voice traffic demands, this solution ensures reliable and seamless connectivity for businesses of any size. Arya Zhou, Head of Global Sales at Yeastar,…
RingCentral has consistently proven its dominance in the VoIP arena, securing its place in the Gartner Magic Quadrant for UCaaS for eleven straight years. By leveraging AI, RingCentral innovates business communications, ensuring seamless integration with third-party apps. Maintaining leadership amidst technological evolution remains a significant challenge, keeping VoIP innovation at the forefront.
Wavenet’s strategic partnership with 8×8 marks a pivotal shift in the VoIP industry, enhancing enterprise communication solutions with robust cloud capabilities. By integrating 8×8’s cutting-edge technology, Wavenet delivers a comprehensive platform optimized for voice, messaging, and customer engagement, streamlining communications for businesses seeking efficient VoIP solutions.
