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Five9 announced that Frost & Sullivan has recognized it as a leader in the European Cloud Contact Center Market, 2023.
CCaaS

Five9 Recognized as European Cloud Contact Center Leader

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Five9, Inc., a provider of the Intelligent CX platform and listed on NASDAQ as FIVN, announced today that Frost & Sullivan has recognized it as a Growth and Innovation leader in the Frost Radar™: European Cloud Contact Center Market, 2023. The Frost Radar™ report highlights key criteria, including the company’s long-standing presence in Europe, consistent growth, effective go-to-market strategies, robust customer support, commitment to local markets, and investments in transformative technologies such as AI integration.

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CallTower has launched the state-of-the-art Solgari Contact Center, integrated into the Microsoft Teams App.
CCaaS

CallTower Introduces Solgari Contact Center for Microsoft Teams

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CallTower, a leading provider of cloud-based unified communications and collaboration solutions, has launched the state-of-the-art Solgari Contact Center, integrated into the Microsoft Teams App. This release marks a significant advancement in the contact center agent experience by offering complete management capabilities within the Microsoft Teams platform.
Solgari’s Contact Center introduces an innovative solution that revolutionizes the way organizations communicate, collaborate, and serve customers using CallTower’s Microsoft Teams voice platforms.

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Customer service agent, financial advisor call center employee sits at desk in company in front of computer screen, uses Broadvoice b-hive platform.
Telecom News

Broadvoice’s b-hive UCaaS Platform: Bridging Enterprise Technology for Small and Mid-Market Businesses

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Broadvoice’s b-hive platform earns the 2023 Unified Communications Product of the Year, offering small and mid-market businesses advanced UC technology and enterprise-level features. This innovative solution includes cloud PBX, unified communications, and integrations for popular platforms to enhance collaboration and commerce globally.

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Week #16
News Roundup

A quick roundup of the news in Telecoms | Week #16

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Messaging apps urge UK government to rethink online safety bill The heads of messaging apps including WhatsApp and Signal have written an open letter urging the UK government to reconsider its proposed internet law. The Online Safety Bill, which is presently being debated in the House of Lords, would provide the government with broad powers of censorship over all digital speech and information. The letter says that the measure might damage end-to-end encryption, allow indiscriminate monitoring, and fundamentally destroy communication security. The top executives of the firms say that there can be no “British internet,” and that the measure should be revised to encourage more privacy and security. Read the full article. AT&T to be the exclusive mobile carrier for US MVNOs The US National Content & Technology Cooperative (NCTC) has signed a deal with AT&T making it the exclusive mobile carrier for almost 700 small and mid-sized independent cable…

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Week #11
News Roundup

A quick roundup of the news in Telecoms | Week #11

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T-Mobile to acquire Mint Mobile for up to $1.35bn T-Mobile stated on Wednesday that it intends to purchase Ka’ena Corporation and its subsidiaries, including Mint Mobile, for up to $1.35 billion in cash and stock. The acquisition also includes wireless provider Ultra Mobile and wholesaler Plum. T- Mobile’s decision to pay a premium for the acquisition is thought to have been influenced by Ryan Reynolds, who fronts most of Mint Mobile’s marketing and holds an ownership stake in the company. According to CEO Mike Sievert, Mint Mobile’s innovative marketing approach, led by Reynolds, will be adapted to other sectors of T-Mobile. Reynolds is required to remain with the company for an unspecified amount of time under the terms of the agreement. Read the full article. Meta Platforms to layoff an additional 10,000 employees Meta Platforms is laying off 10,000 employees as part of its continued attempts to improve its financial…

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Mitel
Telecom News

Mitel and Kalaam Telecom partner to deliver managed services in the Middle East

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Global business communications provider Mitel has teamed up with the top Pan-Arab MSP Kalaam Telecom Group to offer managed services to businesses and governments in the Saudi, Bahrain, and Kuwait areas. Under the arrangement, Kalaam will be able to leverage Mitel’s UCC and Contact Center technology to offer highly secure services on-premise, through a private or public cloud.   Under this partnership, consumers and resellers will have more flexibility and options between cloud-based monthly subscription services and on-premises solutions. Clients that choose monthly subscription services will have access to a simple pay-as-you-go strategy and a comprehensive technological stack without having to make significant upfront investments.   The demand for cloud communications has increased significantly as a result of the pandemic, according to Feras Zeidan, Country Sales Director for META at Mitel. As a result, businesses can now benefit from their top-notch UCC and contact center solutions in a way that…

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Week #2
News Roundup

A quick roundup of the news in Telecoms | Week #2

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France invests €750 million in 6G R&D  For research and development projects in advanced network generations such as 5G and 6G, France has announced a €750m grant program. In order to produce sovereign solutions, especially with the pandemic and global trade disputes, the country is focusing on virtualization, open interfaces for access networks, edge computing, security, and AI and machine learning integration. The scheme is part of Macron’s France 2030 strategy. It is a €30 billion plan aimed at modernizing the economy and positioning France as a world leader in future network technologies. Read more at: https://tinyurl.com/4jr922dn T-Mobile in talks to acquire MVNO Mint Mobile T-Mobile is apparently in discussions to buy Mint Mobile, a pre-paid mobile virtual network operator (MVNO) backed by Ryan Reynolds. Mint Mobile has grown in popularity since its launch as Mint SIM in 2015. It has been touted as a cheaper alternative to major mobile…

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Callroute
Telecom News

Callroute and Coolwave to automate cloud communications for UCaaS platforms

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In order to streamline the deployment of cloud telephony services across UCaaS and CCaaS platforms, Callroute, a supplier of cloud voice solutions, has teamed up with Coolwave Communications, a global provider of voice and messaging solutions. Through this collaboration, partners and clients will gain access to secure and excellent voice quality with regionalized points of presence when using Coolwave’s cloud-based, self-service and white-label Cool Operator platform, which streamlines international telephony. Also, end users may use Callroute’s Bring Your Own Carrier (BYOC) feature to quickly connect Coolwave’s worldwide SIP network to UCaaS services like Microsoft Teams. This new agreement also benefits Callroute’s existing partners, opening up previously restricted  markets and prospects. Partners will be able to capitalize on this collaboration by providing a quick and easy go-to-market solution, allowing these industry participants to attract new business. Voxnube, a global provider of distributor voice services and solutions to Callroute…

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