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News Roundup

A quick roundup of the news in Telecoms | Week #43

By Aiste Kryzanovske October 28, 2022

Cisco’s new features and capabilities for Webex CX portfolio The revamped Webex Customer Experience (CX) portfolio, which offers a fully integrated platform for collaboration, cloud contact centers, and cloud communications, has received additional features and capabilities from Cisco. The goal of Webex CX is to provide customers with intelligent, proactive, and tailored customer experience capabilities that encourage brand loyalty and adoption. The close integration of Webex Connect and Webex Contact Center to provide a linked customer experience enables a seamless omnichannel experience. Read more at: https://tinyurl.com/2p9xjd2n DSTNY acquires easybell German cloud communications company easybell has been acquired by European corporate communications provider Dstny. Easybell offers Cloud PBX and VoIP communications to B2B customers. They are rapidly expanding and fiercely competitive in the German market because of their entirely digital strategy and well-distributed network of 2,000 partners. They are in a good position to handle the Dstny activities in Germany with…

News Roundup

A quick roundup of the news in Telecoms | Week #30

By Aiste Kryzanovske July 29, 2022

Rogers apologizes for the massive service outage Rogers, a Canadian telecommunications company, experienced a widespread outage earlier this month and is now under pressure to guarantee that this does not happen again. The most damaging effect of the outage was how it disrupted crucial communications, and the Canadian government has declared that it now wants all national carriers to find a way of helping each other in such worst-case situations. Rogers has committed to investing at least CA$250 million to physically isolate its wireless and internet networks so as to add an extra layer of stability. There is also a promise to spend CA$10 billion over the next three years to extend and improve Rogers’ network. Read more at: https://tinyurl.com/35dxbj4d Nokia and CityFibre sign a 10-year broadband equipment agreement A 10-year contract for XGS-PON broadband equipment with CityFibre has been announced by Nokia. This arrangement covers the purchase of access…

Market Trends

Telecoms in the Metaverse. What opportunities lay ahead?

By Aiste Kryzanovske July 25, 2022

The metaverse, a product of today’s Internet, is being welcomed as the next phase of communications, promising superior online experiences in a shared virtual world. Some have dubbed it as the “Internet on steroids,” since instead of merely reading text and viewing videos, individuals would be able to participate in virtual realms thanks to technology like 3D and artificial intelligence. The metaverse, one of the trendiest tech buzzwords at the moment, promises a future in which the virtual and real worlds are intricately linked. So, what role will telecommunications companies play in this possible future? What is the metaverse? The Metaverse – a combination of “meta” (beyond) and “verse” (universe) – sounds like something out of a science fiction novel. And that is actually the case. The term “Metaverse” first appeared in Neal Stephenson’s 1992 cyberpunk novel Snow Crash. However, the science fiction metaverse and the Metaverse envisioned by Facebook (now…

VoIP Fundamentals

Top 10 VoIP providers in 2022

By Aiste Kryzanovske July 11, 2022

If you ask anyone who is familiar with VoIP systems, they’d probably tell you that choosing the right service provider can indeed be a difficult task. The VoIP market includes numerous service providers, each of them claiming to be the best. It’s easy to get frustrated with the selection process when seeking a service provider, and it’s challenging to compare features, benefits and customer support quality on offer. Therefore, we’ve done the legwork, and all you have to do is read our findings. So, there you have it – our top 10 picks for the best VoIP systems in 2022. RingCentral Office is a renowned cloud-based VoIP platform with a wide range of capabilities that should be able to meet the needs of any company phone system. Furthermore, APIs may be used to enhance RingCentral Office’s integration with other apps. RingCentral Office stands apart in the market for medium-sized…

Guides & Tips

How to choose a SIP Trunking provider?

By Aiste Kryzanovske June 27, 2022

Choosing the best SIP trunking service to meet your company objectives may be a challenging task. If you have spent any time researching telecommunications services, you will know that this sector is complex, tough to navigate and offers a myriad of solutions to choose from. SIP trunking services vary in terms of the types, quality and scope of services provided, as well as in terms of pricing and customer service. Selecting a solution can be difficult, but if you focus on what matters most, such as ser

VoIP Solutions

Modernizing business communications with cloud solutions by ORENCloud

By Aiste Kryzanovske May 30, 2022

ORENcloud is a cloud communications company, with a mission to revolutionize communication solutions by assisting businesses gear towards digitization in adopting cloud communications to achieve agility, resilience and modernization. Organizations may benefit from ORENcloud’s hosted unified communications for a variety of reasons, including mobility, accessibility, flexibility, management and affordability. Hosted IPPBX, Contact Center, Ticketing, Helpdesk solution, Microsoft Teams PSTN Integrations, Unified Chat and Chatbots, as well as SIP trunking services are among the telecom’s solutions that help boost corporate efficiency and promote customer-business interactions over multiple channels. The VaaS (Voice-as-a-Service) and CCaaS (Call Center-as-a-Service) solution, enables consumers to acquire a complete set of enterprise-grade communications solutions in a single, easy-to-use package. ORENcloud SIP trunking offers high-quality, multi-codec and multi-connection services, with terminations handled by Tier-1 Local Malaysian as well as international telecoms with virtually unlimited channels. ORENcloud collaborates with these international partners to offer a variety of global…

Telecom News

Hayo Telecom selects Telesmart.io for number and messaging platform

By Aiste Kryzanovske May 26, 2022

Hayo Telecom, a Senegalese operator, has chosen Telesmart.io, a worldwide number and messaging service provider, as the provider of its API-enabled number and messaging platform. This is Telesmart.io’s first partnership in the geographic area, and this cooperative venture will help Hayo Telecom service its African consumers more efficiently and effectively. Hayo Telecom has now achieved Dynamic Partner Status as a Telesmart.io partner, giving the company instant access to a number inventory. As contact center, voice and messaging collaboration solutions continue to be in demand, the Telesmart.io inventory management platform for voice and messaging makes it simple to monetize the opportunity in the Communications Platform as a Service (CPaaS) market. The platform may be integrated with Hayo Telecom’s existing business systems as well as Telesmart.io’s “Bring Your Own Numbers” concept to handle all number inventories in one place. Sign-up, connectivity, on-line provisioning, functionality, visibilit, and reporting are all automated…

News Roundup

A quick roundup of the news in Telecoms | Week #20

By Aiste Kryzanovske May 20, 2022

Orange expands its phone recycling program Orange, a French telecommunications company, is extending its “Re” program, which offers phone recycling, refurbishing, repairs and returns. Customers may drop off phones that are no longer in use at the store, and Orange says any income earned from recycling these old devices will be donated to the Emmaüs International network. The telecom company has stated that the initiative would be expanded to the rest of its European areas, which include Moldova, Slovakia, Romania and Spain. Read more at: https://tinyurl.com/yckkrmss Exoprise launches new monitoring solution for collaboration apps Exoprise, a Digital Experience Monitoring (DEM) service provider, has introduced the latest version of its Service Watch Desktop (SWD) platform. This product helps IT teams to successfully identify problems and forecast performance deterioration when using enterprise collaboration platforms like Microsoft Teams, Zoom, WebEx and Google Meet. Businesses may drastically reduce MTTR and total troubleshooting time by…

How can VoIP improve business communications?

By Aiste Kryzanovske May 2, 2022

It is for a good reason that Voice Over Internet Protocol (VoIP) has become the go-to method of telecommunications for businesses all over the world. It goes without saying that adopting VoIP for your corporate communications has a myriad of perks. In this article, we will explore the benefits of VoIP and why you should consider utilizing it for your business communication needs. VoIP in brief We have already described the basics of VoIP, but bear with us while we go through it again. “Repetitio est mater studiorum,” or “Repetition is the mother of all learning,” as the Latin proverb says. VoIP is an abbreviation for Voice over Internet Protocol, which is a networking technology that facilitates efficient, flexible and cost-effective voice communications. In contrast to on-premises telecoms, VoIP is Internet-based, providing organizations with a dependable phone network via a cloud-based platform. The system operates by sending and receiving digital…

Telecom News

Nokia and Ericsson to leave the Russian market

By Aiste Kryzanovske April 13, 2022

Ericsson has ceased operations in Russia in order to comply with international sanctions imposed in the weeks following Russia’s invasion of Ukraine. Nokia, too, has announced its intention to abandon the Russian market, having already ceased supplies and begun to relocate R&D out of the country. However, Nokia intends to continue supporting the maintenance of current equipment on humanitarian grounds. Over the years, Ericsson has collaborated with a number of Russian mobile providers. The company recently formed a strategic relationship with MTS to create private 5G networks, as well as the testing and implementing next-generation technology with the operator. Ericsson has said that it will indefinitely cease relevant operations with Russian clients. The vendor also stated that it is in discussions with customers and partners, and that staff in Russia have been placed on paid leave. In Russia, Ericsson employs around 600 people. In a stock market notification…