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The ultimate checklist of cloud communication features

By Aiste Kryzanovske September 5, 2022

VoIP, or voice-over-internet-protocol, allows businesses to stay connected while also providing a variety of useful cloud communication features when leveraging platforms such as PBXs, softphones and contact center software. VoIP has rapidly grown in popularity among organizations of all sizes. The reason why is simple: businesses seek less expensive ways to communicate without sacrificing efficiency and productivity. It is debatable which cloud communication platform features are the most significant. For our part, we strongly suggest these 20 features to get the most out of your business phone service. Automatic Call Distribution – Businesses with a significant number of incoming calls utilize automatic call distribution (ACD) to route calls to specified agent groups or people. Call Analytics – The collection, analysis and reporting of incoming and outgoing call data to improve performance and the customer experience is known as call analytics. This process is carried out in real time. Also key…

News Roundup

A quick roundup of the news in Telecoms | Week #35

By Aiste Kryzanovske September 2, 2022

Starlink experienced a worldwide outage On August 30, the Starlink broadband satellite service experienced a three-hour disruption before returning to operation. Users in the United States, New Zealand, Mexico, and the Netherlands rushed to Twitter and Reddit to complain about service failures and interruptions. The satellite company made no comments on the reason for the outage and service delays. Read more at: https://tinyurl.com/yv7zk2yc Ameren will use Ericsson to power its private communications network Ericsson has stated that it will provide its Radio Access Network (RAN) and help power Ameren’s private communications network. This is the outcome of a recent infrastructure and service collaboration deal between Ericsson and Ameren that was signed for a period of ten years. As there won’t be any more external suppliers looking after the data and information on the network, Ameren will also have a higher degree of cybersecurity. Read more at: https://tinyurl.com/2s3vs4jd Sony reveals new…

Telecom News

Truecaller releases an upgraded iPhone app

By Aiste Kryzanovske August 31, 2022

Global communications platform provider Truecaller has released a completely updated version of its iPhone app for users all around the world. This iOS software has been entirely reworked from scratch to be faster and more effective, and deliver substantially improved number identification, spam, scam and business call detection than earlier versions of the program. This latest advancement is the result of an entirely new architecture that combines Truecaller’s cutting-edge spam detection algorithms with Apple’s existing technologies to provide the best caller ID solution. The updated program connects with Apple’s default phone app to display Truecaller results directly in the call log. Truecaller has created the most up-to-date, precise and comprehensive first ring caller ID and spam detection for any region, and the company ensures this leading position by continuously upgrading its spam database. The app also contains a significant redesign and a new user experience flow, which greatly…

News Roundup

A quick roundup of the news in Telecoms | Week #33

By Aiste Kryzanovske August 19, 2022

PLDT and Omnispace to develop space-based 5G In order to create space-based 5G applications, US satellite and communications company Omnispace has partnered with the wireless arm of Philippine telecom PLDT, Smart. The goal of the partnership is to use LEO satellites to investigate and demonstrate the potential of 5G communications. This comes after the debut of Omnispace Spark’s first phase, which the business bills as “the world’s first global 5G-capable satellite network.” The list of potential use cases includes expanding network coverage for disaster relief, allowing 5G connection in remote locations and more. Read more at: https://tinyurl.com/32zdkdrm AT&T donates to digital literacy programs 65,000 individuals are expected to benefit from AT&T’s digital literacy programs by learning how to use computers and mobile devices securely and responsibly. More than 400 libraries and community centers will get bilingual, in-person digital literacy training as part of AT&T’s $6 million in donations. The lessons…

News Roundup

A quick roundup of the news in Telecoms | Week #32

By Aiste Kryzanovske August 12, 2022

CMA probes ViaSat acquisition of Inmarsat The Competition and Markets Authority (CMA) of the UK has said that it is starting its own investigation into ViaSat’s acquisition of Inmarsat. The two operators had initially expressed their expectations that the transaction would conclude in the middle of 2022, with input from different regulatory organizations. By October 5, the CMA is anticipated to decide if a thorough probe into this transaction is necessary. The merged corporation will initially operate a fleet of 19 satellites in various orbits and spectrum regions, with ten more in the works. Read more at: https://tinyurl.com/y8zcwwtz FCC stops subsidies for SpaceX Starlink The FCC has refused to approve the Starlink proposal, stating that it was uncertain if the technology could reach the advertised speeds in its current state. The regulator highlighted that Ookla’s most recent projections indicated a reduction in the speeds Starlink may offer in 2022. According…

Is addiction to technology something we should worry about?

By Aiste Kryzanovske August 8, 2022

The advent of the Internet, as well as the widespread usage of smartphones, tablets and personal computers, has made it harder to have a healthy relationship with technology. Could you turn off your phone and not use the Internet for 24 hours if you wanted to? How about 48 hours or even a week? The answer to this question is frequently a resounding “no”, and we all understand why this is the case. Technology is becoming more pervasive and indispensable in both our professional and personal lives. Staying connected on social media, taking part in video conferences at work, and replying to emails may all contribute to a “always on” mindset. We may feel as though we are losing out on important information if we are not constantly connected to technology. However, research suggests that excessive use of the Internet and internet-enabled gadgets can lead to a technological addiction, which…

Telecom News

Singtel invests $100M to boost Innov8

By Aiste Kryzanovske August 4, 2022

Singtel has announced an additional US$100 million investment in Singtel Innov8, its corporate venture arm, in order to cultivate businesses with technology matched with the telco’s own priorities. The funds will also diversify their investments across regional and global markets. The most recent cash infusion brings the Singapore carrier’s total investment in Innov8, which was founded in 2010, to $350 million. According to a statement released by Singtel on Tuesday, the VC arm has since invested in more than 95 companies, and has enjoyed 35 exits, four of which were unicorns. Innov8 made investments in companies that match the group’s commercial interests, which include 5G, artificial intelligence (AI), sustainability, cybersecurity, the digital economy, and other cutting-edge technologies. The company uses an evergreen fund model of operation, reinvesting profits from portfolio sales into new assets. With this additional funding, Innov8 will diversify its investment portfolio even more, adding ventures…

Telecom News

Telefónica sells 45% stake in Spanish rural fiber unit Bluevia

By Aiste Kryzanovske July 26, 2022

Spain’s Telefónica has announced that it will sell a portion of its rural fiber network to a group led by France’s Credit Agricole and Vauban for roughly 1 billion euros. According to a statement released by Telefónica, the financial group and the investment firm will buy a 45 percent stake in Bluevia, a provider of rural fiber, with a total valuation of 2.5 billion euros. Telefónica also stated that it anticipates the deal to be finalized by year’s end, subject to regulatory approvals. Bluevia is a platform for managing and deploying fiber networks in underserved rural parts of Spain in collaboration with networks administered by third-party operators. The transaction takes place less than a month after Telefónica established their dedicated neutral wholesale FTTH provider, which is primarily focused on connecting areas comprising Spain’s lowest population densities. As a neutral wholesaler, Bluevia will establish a fiber network in…

Telecom News

DIDWW joins Communications Fraud Control Association to enhance telecoms risk management

By Aiste Kryzanovske July 12, 2022

DIDWW, a leading telecom operator that offers premium quality and fully compliant VoIP communications for businesses and telco carriers worldwide, has recently joined the Communications Fraud Control Association (CFCA). This membership will bring tangible benefits to the company and their customers in further strengthening protection against telecom fraud and dealing with new and emerging risks. Established in 1985, the CFCA is a non-profit international association focused on risk management, loss prevention and fraud control. With over 600 individual members, the association now includes over 115 different carriers, private network owners, end-users, law enforcement agencies, fraud management vendors and service providers from all around the world, who actively collaborate to combat and prevent communications fraud. As a member of this association, DIDWW will cooperate and network with other professionals in the industry to share their expertise and focus on the competencies needed to confront increasing fraud challenges and effectively…

Telecom News

Chinese hackers breach telecom giants around the world

By Aiste Kryzanovske July 5, 2022

Chinese government-backed hackers have attacked major telecoms businesses throughout the world in a cyber-espionage effort that has lasted at least two years and has successfully compromised at least 13 telecommunications groups. In a recent advisory, the FBI, NSA and CISA stated that hackers linked to the People’s Republic of China (PRC) had targeted and hacked major telecommunications businesses by exploiting simple and well-known network and system vulnerabilities. According to the report, Chinese espionage is often initiated with hackers surveying target networks and exploring the manufacturers, models, versions, and known vulnerabilities of routers and networking equipment using open-source scanning tools such as RouterSploit and RouterScan. The Chinese government consistently disputes charges of hacking. The statement from the American security agencies did not name the victims of the hacking, nor did it specify the extent of the damage. However, US authorities did list specific networking equipment, such as routers…