Cisco’s new features and capabilities for Webex CX portfolio The revamped Webex Customer Experience (CX) portfolio, which offers a fully integrated platform for collaboration, cloud contact centers, and cloud communications, has received additional features and capabilities from Cisco. The goal of Webex CX is to provide customers with intelligent, proactive, and tailored customer experience capabilities that encourage brand loyalty and adoption. The close integration of Webex Connect and Webex Contact Center to provide a linked customer experience enables a seamless omnichannel experience. Read more at: https://tinyurl.com/2p9xjd2n DSTNY acquires easybell German cloud communications company easybell has been acquired by European corporate communications provider Dstny. Easybell offers Cloud PBX and VoIP communications to B2B customers. They are rapidly expanding and fiercely competitive in the German market because of their entirely digital strategy and well-distributed network of 2,000 partners. They are in a good position to handle the Dstny activities in Germany with…
DT to reduce energy use in Germany by 10% Deutsche Telekom has announced its latest environmental goals, including a commitment to cut energy use in its home market by at least 10% by 2024. The company intends to achieve this by retiring outdated systems, such as the PSTN, and transitioning to more efficient technologies, such as 5G mobile. In addition, DT intends to double its energy efficiency improvements by the same target date. Read more at: https://tinyurl.com/49u8red3 Exoprise announces its latest Service Watch release The most recent Service Watch version from Exoprise gives business IT and UC teams the ability to examine the complete network route for every UC application for each user on each network. Businesses of all sizes may effectively adapt to an expanding UCaaS market with Service Watch DEM with RUM + Robots, thanks to the enhanced scalability, flexibility and cost-efficiency. No matter the location, network or…
When choosing the right equipment, it is important to consider the additional criteria that is necessary to meet the changing expectations of professional equipment for mobile workplaces. Among other things, this includes the seamless use of purchased devices anywhere, and the possibility of multi-purpose technology. Snom has been taking this approach in the development of its IP phones for some time now. Through numerous integrations, Snom IP phones have become integral to intelligent office environments. Snom is now extending this strategy to its headsets and conference phones, while its new A330 M/D headset and the new C300 speakerphone contribute to the work-life balance of employees. Snom A330 M/D: Headset with full-band audio and comfort Thanks to state-of-the-art D/A converter technology and optimized speakers, the Snom A330 M/D is a mono- or binaural USB headset that delivers outstanding HD audio quality across the entire human hearing spectrum. The…
Google has a long history of secretly working on complex, high-tech projects, and the company has disclosed yet another such initiative. Aalyria, a new telecom company, was introduced on Monday. Within Google, it was known by the code name “Minkowski.” Despite the lack of precise information, sources claim that the company has been developing software for satellite-based, high-speed communications networks. Aalyria stated in a media release that its goal is to manage extremely fast, remarkably secure, and highly complicated communication systems that span land, sea, air, near space and deep space. However, Google declined to disclose information about Aalyria, including how long it has been developing the technology and how many employees are joining the startup. The Loon group’s software will be converted by Aalyria experts into a cloud-based system for controlling intricate networks that link high-speed Internet to objects such as satellites, aircraft and ships. …
Singtel has announced an additional US$100 million investment in Singtel Innov8, its corporate venture arm, in order to cultivate businesses with technology matched with the telco’s own priorities. The funds will also diversify their investments across regional and global markets. The most recent cash infusion brings the Singapore carrier’s total investment in Innov8, which was founded in 2010, to $350 million. According to a statement released by Singtel on Tuesday, the VC arm has since invested in more than 95 companies, and has enjoyed 35 exits, four of which were unicorns. Innov8 made investments in companies that match the group’s commercial interests, which include 5G, artificial intelligence (AI), sustainability, cybersecurity, the digital economy, and other cutting-edge technologies. The company uses an evergreen fund model of operation, reinvesting profits from portfolio sales into new assets. With this additional funding, Innov8 will diversify its investment portfolio even more, adding ventures…
RingCentral, a global provider of business cloud communications, video meetings, collaboration and contact center solutions, has announced an extension of its hardware ecosystem as well as new RingCentral Rooms feature updates. Organizations may use RingCentral Rooms to turn their meeting locations into dynamically enabled video conferencing destinations. Customers may now choose from a number of additional hardware partners to equip their conference rooms with high-quality, intelligent audio and video, as well as a whiteboard, allowing meeting attendees to better interact while also being seen and heard. RingCentral is collaborating with three more hardware suppliers to satisfy the ever-increasing market demands for conferencing services. New partnerships with Avocor, Jabra and EPOS provide the company users more options and new features that improve the meeting room experience for improved interaction and smoother collaboration. “Strong relationships with strategic hardware partners are important as we strive to address the complex challenges…
The metaverse, a product of today’s Internet, is being welcomed as the next phase of communications, promising superior online experiences in a shared virtual world. Some have dubbed it as the “Internet on steroids,” since instead of merely reading text and viewing videos, individuals would be able to participate in virtual realms thanks to technology like 3D and artificial intelligence. The metaverse, one of the trendiest tech buzzwords at the moment, promises a future in which the virtual and real worlds are intricately linked. So, what role will telecommunications companies play in this possible future? What is the metaverse? The Metaverse – a combination of “meta” (beyond) and “verse” (universe) – sounds like something out of a science fiction novel. And that is actually the case. The term “Metaverse” first appeared in Neal Stephenson’s 1992 cyberpunk novel Snow Crash. However, the science fiction metaverse and the Metaverse envisioned by Facebook (now…
If you ask anyone who is familiar with VoIP systems, they’d probably tell you that choosing the right service provider can indeed be a difficult task. The VoIP market includes numerous service providers, each of them claiming to be the best. It’s easy to get frustrated with the selection process when seeking a service provider, and it’s challenging to compare features, benefits and customer support quality on offer. Therefore, we’ve done the legwork, and all you have to do is read our findings. So, there you have it – our top 10 picks for the best VoIP systems in 2022. RingCentral Office is a renowned cloud-based VoIP platform with a wide range of capabilities that should be able to meet the needs of any company phone system. Furthermore, APIs may be used to enhance RingCentral Office’s integration with other apps. RingCentral Office stands apart in the market for medium-sized…
Ericsson to be the sole RAN vendor for T-Mobile Netherlands T-Mobile Netherlands has appointed Ericsson as a sole supplier for the renewal of its 5G network. Soren Abildgaard, CEO of T-Mobile Netherlands, stated, “I am confident that with the support of Ericsson we will continue to offer our customers the best mobile telecom experience. We have been leading in 4G for many years and we are and will continue to be so with 5G. In recent years, we have built a globally acclaimed 4G network.” According to the Dutch mobile operator, the choice was preceded by an intensive selection process that assessed, among other things, quality, equipment performance, innovation, sustainability and costs. Read more at https://tinyurl.com/4szfd6m4 Nokia and LG U+ collaborate for 5G Advanced and 6G The South Korean mobile operator LG U+ has signed a Memorandum of Understanding (MoU) with Nokia to cooperate on the next generation of wireless…
Chinese government-backed hackers have attacked major telecoms businesses throughout the world in a cyber-espionage effort that has lasted at least two years and has successfully compromised at least 13 telecommunications groups. In a recent advisory, the FBI, NSA and CISA stated that hackers linked to the People’s Republic of China (PRC) had targeted and hacked major telecommunications businesses by exploiting simple and well-known network and system vulnerabilities. According to the report, Chinese espionage is often initiated with hackers surveying target networks and exploring the manufacturers, models, versions, and known vulnerabilities of routers and networking equipment using open-source scanning tools such as RouterSploit and RouterScan. The Chinese government consistently disputes charges of hacking. The statement from the American security agencies did not name the victims of the hacking, nor did it specify the extent of the damage. However, US authorities did list specific networking equipment, such as routers…

