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Cisco’s new features and capabilities for Webex CX portfolio The revamped Webex Customer Experience (CX) portfolio, which offers a fully integrated platform for collaboration, cloud contact centers, and cloud communications, has received additional features and capabilities from Cisco. The goal of Webex CX is to provide customers with intelligent, proactive, and tailored customer experience capabilities that encourage brand loyalty and adoption. The close integration of Webex Connect and Webex Contact Center to provide a linked customer experience enables a seamless omnichannel experience. Read more at: https://tinyurl.com/2p9xjd2n DSTNY acquires easybell German cloud communications company easybell has been acquired by European corporate communications provider Dstny. Easybell offers Cloud PBX and VoIP communications to B2B customers. They are rapidly expanding and fiercely competitive in the German market because of their entirely digital strategy and well-distributed network of 2,000 partners. They are in a good position to handle the Dstny activities in Germany with…

A multibillion-dollar merger between Shaw Communications and Rogers Communications Inc., two of the biggest telecommunications businesses in Canada, was officially rejected by the federal industry minister.   “Today, I officially denied that request. My decision formally closes that chapter of the original proposed transaction,” said Canadian Industry Minister Francois-Philippe Champagne.   The US$19 billion merger between the two businesses was revealed in March, but it was met with opposition because it may limit consumer choice and drive up mobile costs. Shaw’s wireless spectrum licenses would have been completely transferred to Rogers as a result of the acquisition.   Shaw’s ownership of Freedom Mobile has been largely viewed as the biggest impediment to the deal’s ratification. Videotron, located in Montreal, agreed to purchase it for $2.1 billion earlier this year. Champagne stated that he wanted two specific commitments before approving the Videotron merger. Videotron would have to agree to maintain the…

The SHEFA-2 underwater cable, which connects the Faroe Islands to Scotland’s mainland through the Shetland and Orkney Islands, suffered damage in two separate instances last week, rendering much of the island without Internet access.   In separate events, three critical subsea cables linking Marseille to Lyon, Milan and Barcelona were deliberately severed in the south of France, according to the cable’s operator, affecting internet service for consumers in Europe, Asia and the United States. Cloud service providers worked quickly to repair the backbone infrastructure.   According to a report by the cloud security company Zscaler, the unanticipated cable damage caused packet loss and increased latency for websites and apps transiting the damaged pathways.   While the French authorities believe sabotage occurred, their Scottish colleagues are still unsure of what actually severed the wires.   “We expect it will be fishing vessels that damaged the cable but it is very rare…

PBX On The Cloud is a fully featured VoIP provider for Latin America and the USA, offering a cloud-based phone system for enterprises looking to simplify their business communications. With PBX On The Cloud, you can have extensions wherever your workforce is, allowing your staff and customers to communicate seamlessly from anywhere in the world. With over 40 years of experience in the information technology industry, PBX On The Cloud, a part of MIGESA Group, has significant expertise in delivering personalized and powerful services to its customers. The company goes above and beyond to know each customer personally and to understand their needs, which allows them to offer personalized assistance in multiple preferred languages, including English, Spanish and Portuguese. This personal touch is what makes PBX On The Cloud stand out from its competitors. By leveraging the company’s cloud-based phone system, you are able to ensure that all…

Apelby chooses Linxa for its international voice business transformation Apelby Communications has chosen the Linxa Connect, a completely integrated, end-to-end telecom management solution, to revolutionize its global voice business. This platform supports and automates voice wholesale operations in a seamless manner, including rate management, routing, quality control, deal administration, billing, dispute resolution, fraud detection and real-time reporting. High levels of automation, agility and efficiency are offered by the solution, enabling Apelby to re-engineer and improve its business processes.  Read more at: https://tinyurl.com/yc7kjfwk Intrado Corporation releases a wearable 911 safety device Intrado has unveiled a wearable safety gadget with a programmable panic button. The badge-sized gadget is a component of Intrado’s Safety Suite Solution, an all-inclusive incident management platform for K–12 schools, institutes of higher education, and organizations of all sizes. Upon user activation, Intrado Safety Suite immediately notifies administrators and personnel and sends the device location and event specifics to…

In order to help carriers and service providers become fully compliant with the Microsoft and Zoom Ecosystems, SIPPIO, a global provider of corporate phone services, has launched its Fast Track Accelerator program.   Carriers and service providers who participate in this program become completely compliant with the architecture and automation processes needed for wholesale certification within the Microsoft Operator Connect and Zoom Provider Exchange ecosystems. The program provides resellers with a rapid path to start selling retail voice subscriptions. The cloud-based services from Microsoft and Zoom that are covered by this program include Zoom Peering, Microsoft Direct Routing, Microsoft Operator Connect and Zoom Provider Exchange.   With a completely customized, white-labeled platform that offers pre configured infrastructure and services for full implementation, the Fast Track program enables network operators and carriers to become Microsoft and Zoom providers. Through the accelerator program, which covers 74+ countries, service providers and carriers may…

DT to reduce energy use in Germany by 10% Deutsche Telekom has announced its latest environmental goals, including a commitment to cut energy use in its home market by at least 10% by 2024. The company intends to achieve this by retiring outdated systems, such as the PSTN, and transitioning to more efficient technologies, such as 5G mobile. In addition, DT intends to double its energy efficiency improvements by the same target date. Read more at: https://tinyurl.com/49u8red3 Exoprise announces its latest Service Watch release The most recent Service Watch version from Exoprise gives business IT and UC teams the ability to examine the complete network route for every UC application for each user on each network. Businesses of all sizes may effectively adapt to an expanding UCaaS market with Service Watch DEM with RUM + Robots, thanks to the enhanced scalability, flexibility and cost-efficiency. No matter the location, network or…

In order to streamline the deployment of cloud telephony services across UCaaS and CCaaS platforms, Callroute, a supplier of cloud voice solutions, has teamed up with Coolwave Communications, a global provider of voice and messaging solutions. Through this collaboration, partners and clients will gain access to secure and excellent voice quality with regionalized points of presence when using Coolwave’s cloud-based, self-service and white-label Cool Operator platform, which streamlines international telephony. Also, end users may use Callroute’s Bring Your Own Carrier (BYOC) feature to quickly connect Coolwave’s worldwide SIP network to UCaaS services like Microsoft Teams. This new agreement also benefits Callroute’s existing partners, opening up previously restricted  markets and prospects. Partners will be able to capitalize on this collaboration by providing a quick and easy go-to-market solution, allowing these industry participants to attract new business. Voxnube, a global provider of distributor voice services and solutions to Callroute…

Nokia has launched an app store geared towards mobile network operators in need of automation, as well as those who can provide such services. This initiative is intended to provide the industry with flexibility as networks grow, creating an excellent method for third-party developers to get in front of operators at a time when software-defined networking capabilities are scarce.   The Altiplano Application Marketplace, which will provide both Nokia and third-party applications, is named after Nokia’s groundbreaking broadband network controller suite. Seven apps were initially made accessible at launch, but it’s anticipated that this number will increase during the next year as more developers join the platform.   The systems are set up according to the Network Support, Network Insights and Network Automation categories.   Network Support applications will be used by operators to maintain, troubleshoot and secure fixed networks through proactive monitoring, performance analysis and issue management.   Network…

 DIDWW, a global provider of premium quality cloud communication services, has announced the expansion of its two-way SIP trunking solution by adding Georgia, Turkey and Slovenia to its local call termination coverage. Serving as an efficient replacement for traditional telephony, this solution offers virtually unlimited call capacity, flexible SIP trunk settings, truly local dialing and premium voice quality. The DIDWW SIP trunking service is delivered over a private, global IP network, which ensures the highest level of security and reliability. In addition, DIDWW has built its SIP trunking solution to address the needs of telco operators and businesses of all sizes and help to effortlessly expand their voice communications all around the world.   With the recent additions of Georgia, Turkey and Slovenia to their local dialing coverage, the DIDWW local termination service is now available in 41 countries. Tadas Urbietis, Carrier Relations Manager at DIDWW, added, “We…