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Google bets on “Chat” to change the world of messaging

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To compete with Facebook’s Messenger and WhatsApp as well as Apple’s iMessages, Google is looking for bold new ideas. They have had a number of failures in this area, having tried Talk, Hangouts and Allo! But for an American company, there’s no such thing as failure – there’s just the gaining of experience. Looking forward, Google will focus on delivering their new calling and messaging system called “Chat.” Chat aims to replace SMS, and uses the RCS protocol (Rich Communication Service) to achieve its goals. With Chat, users no longer need to download an application and keep that application updated, and the open-source nature of the RCS protocol will make this platform accessible to developers. According to The Verge media publication, more than 60 companies all over the world, including developers and operators such as Orange, Samsung and Asus have already committed to supporting Chat. For its part, Google promises…

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Telecom News

Customer Relationship Management (CRM) revenues lead the software market

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By the end of the first quarter 2018, revenues from the CRM (Customer Relationship Management) market had outperformed those of DBMS (DataBase Management Systems), making CRM the largest market in the software industry. For the period January to December 2017, CRM software sales generated $39.5 billion, compared to $36.8 billion for DBMS. According to expert predictions, it is expected that revenues for CRM software will remain the top market performer for 2018, and will also show the highest growth rate of 16%. Growth will be driven by lead management, customer opinion management, and after-sales management software, each of which has been growing at over 20% during the past 18 months. The CRM solution providers covering the entire customer relationship cycle, including after sales service, are the fastest growing, thanks to their ability to cross-sell additional modules.

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Telecom News

Will Europe fall behind in the rollout of 5G? 

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That’s what researchers at CCS Insight believe. According to their report, China and the United States will lead the way in deploying the next generation of mobile technology. Commercial deployments of 5G in the U.S. are expected as soon as the end of 2018.  CCS Insight’s forecast of an initial U.S. lead corroborates with a report from the GSMA at the end of March 2018, but the firms appear to disagree on the rest of their rankings for the period prior to 2025. In the GSMA’s report, by 2025, China falls to fourth place with 25 percent of mobile connections being 5G. The United States takes the lead with 49 percent, followed by Japan (45 percent) and Europe (31 percent). IN 2025, MOBILE BROADBAND IS STILL PREDICTED TO REPRESENT 98% OF ALL 5G CONNECTIONS “The industry might be struggling to establish the business models for investment in 5G, but this isn’t stopping leading…

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M&A

T-Mobile – Sprint, merger talks back on !

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Sprint and T-Mobile, two important mobile operators in America, have resumed discussions on a merger of their activities in the United States. In the world of telecoms, it seems that there are some things that never end. In the US, the prospect of a marriage between the mobile operators, T-Mobile and Sprint, regularly makes headlines. According to the Wall Street Journal, discussions have recently resumed between these two players, respectively number three and four of the market, behind the unstoppable tandem formed by the giants Verizon and AT&T. According to the business daily quoting sources familiar with the matter, the negotiations are “at a preliminary stage”. With all the failures of mergers that they faced in the past, we understand that the two boards are cautious … As a reminder, the two actors had once again attempted to join forces late last year. But they failed to reach an agreement, ending their…

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Telecom News

French Telecom Industry is looking for solutions with the Blockchain

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French researchers are starting to work on the blockchain! Inria, Télécom ParisTech, Télécom SudParis and SystemX signed a framework agreement on Tuesday March 6th, to coordinate their research efforts in the blockchain area. Called “Bart” (Blockchain Advanced Research & Technologies), this initiative will last for six years and will mobilize thirty researchers. Its aim is to remove the technological barriers that slow down the deployment of blockchain-driven data storage, a technology which is currently attracting the interest of many industries. Three main challenges will be addressed: 1 – Scaling up In one second, six or seven transactions took place on the Bitcoin blockchain, versus several thousand for the Visa credit card system. This slowness limits the use of the blockchain on a larger scale. The problem is due to the validation technique required for transactions, with transactions being grouped into blocks that must be validated by a computer calculation process called mining. Typically, it takes about…

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VoIP Fundamentals

Top Ten VoIP Apps For Consumers

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Voice over Internet Protocol (VoIP) has been revolutionizing global communications for a while and nowadays it is considered the coolest and smartest way to talk on the phone. As a result, there has been an explosion of VoIP apps, programs and hardware that offer you amazing features. So whether you are a business owner, an online video gamer, or just an ordinary user, you know that VoIP provides you with an easy, low-cost way to communicate with people around the world. But it’s hard to choose the right application for you with so many options available. So to make your life easier, here are the 10 most popular VoIP apps available: Skype Skype was the first VoIP app for end-user, and is still, by far, one of the most popular VoIP apps available, with more than 300 million subscribers. Skype to Skype audio and video calls, group calls, instant messaging…

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Guides & Tips

How to Achieve your Goal in the Telecom Industry

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In the telecom industry, setting goals is critical. Unfortunately, most people never come close to realizing their goals. University of Scranton researchers reports that a shocking 92 percent of people never meet their New Year’s resolutions. So, why do so many people fail in their aims? Why are goals important at all? If you’re part of the telecom industry, then you know how competitive it is. It’s easy to drift for years, almost mindlessly following directions from your superiors. Feeling frustrated is expected. Telecommunications used to excite you. Now, it just feels like you’re adrift. Your frustration may stem from not defining what you want in life. Without reflection about where you want to go, it’s impossible for you to achieve your goal. That is if you even have a goal in mind. Why Goals Matter Goals give you drive and direction. They provide you with motivation and a sense of…

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Guides & Tips

VoIP Softphones: Comparison Between The Top 5

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Without a doubt, the new generation of VoIP Softphones has revolutionized the industry by allowing real-time, high-quality free calls to be carried out across devices. Furthermore, voice over Internet Protocol (VoIP) has become a vital tool for many businesses and companies. With that in mind, this is an in-depth comparison between some of the most notable VoIP softphones available today. 1. Call.Center Call.center is compatible with various operating systems, call.center is definitely one of the most multifaceted VoIP Softphones available right now. Using a single SIP line across various desktop and mobile devices, this app allows you to seamlessly take VoIP calls no matter where or when. In addition to having a variety of useful functionalities, this app aims at simplifying the configuration, management and secure deployment of your VoIP services. Due to its compatibility with various operating systems and devices, it may be somewhat difficult to install and configure.…

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Advantages of using Softphones
Guides & Tips

Softphones: What are the Advantages of Using them?

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Softphones have become very popular across the world due to its cost-effectiveness, the multiple features offered by the software and the ability of the device to offer unified communications, including voice, video, instant messaging and fixed-mobile convergence. The 6 Benefits of Using Softphones: Cost of softphones Softphones are inexpensive and many products are available free of charge. In addition, softphones allow expensive desk and SIP phones to be replaced, and the cost of maintaining this hardware is no longer a consideration. Any upgrades to the softphone are generally free-of-charge and are easily installed without requiring expensive technical assistance. Save on calls In general, VoIP-to-VoIP calls are completely free. International and long-distance rates are much lower when using a VoIP softphone versus traditional telephony, so those making regular or frequent calls out-of-state or country can effect significant cost savings. Also, traditional landlines require a high general operating fee in order to…

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