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Sinch
Telecom News

Sinch teams up with Treasure Data on personalized omnichannel touchpoints

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Treasure Data, an enterprise customer data platform (CDP), and Sinch, a worldwide supplier of cloud communications, have established a strategic alliance to enable more tailored and engaging dialogues with customers across multiple channels. The collaboration aims to meet the demands of businesses who want to connect their consumers more effectively through mobile channels utilizing real-time data.   Treasure Data’s smart CDP creates a complete, holistic view of a customer by securely stitching together key data sources that are normally segregated, such as CRM, marketing automation, point-of-sale, and social media. Through the CDP, service agents may gain insight into all aspects of the customer experience, which can then be accessible across numerous communication channels provided by Sinch’s multi-channel communication platform. Email, text, phone calls, and mobile messaging apps like WhatsApp, iMessage, Telegram, and others are included.   Rick van Esch, Vice President of SaaS Business at Sinch, commented: “We are seeing…

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IP phone
Telecom News

Snom expands its product portfolio with three new IP phones

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Snom Technology, the world’s leading brand for business IP telephony, is completing its D3XX and D7XX IP phone families by adding three new models – and satisfying the demands of customers who want to invest in bespoke solutions.  Any business which is cost-conscious or carrying out large-scale installations will benefit from adjustments to the equipment and a brand new, entry-level IP phone with color display. What you see is what you get Normally, manufacturers with high-end devices in their product lines offer the most cutting-edge equipment at launch. However, this always results in significant differences in price between entry-level products and so called “top of the range” products.  However, a recent survey of Snom partners revealed that 97 % of respondents had never used the integrated Bluetooth function since purchasing ‘‘top’’ models in the D3XX and D7XX (D385 and D785) series and couldn’t foresee any use for it…

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Klerity
Telecom News

Colt Technology Services selects Infovista KLERITY to deliver VoIP Service Assurance across its international network

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Infovista, the global leader in network lifecycle automation, announced that Colt Technology Services has selected Infovista KLERITY to deliver VoIP (Voice over IP) service assurance across the Colt IQ Network. The KLERITY solution will deliver end-to-end visibility to Colt’s international network across 7 major locations in Asia and Europe.   Colt Technology Services is a leading provider of agile, high bandwidth connectivity solutions serving data-intensive organizations spanning 210 cities in more than 30 countries. Colt is a recognised innovator and pioneer in Software Defined Networks (SDN) and Network Function Virtualisation (NFV). The deployment of KLERITY within a network enabled with the latest SIP encryption technologies will enable Colt to optimize the quality of experience (QoE) of its VoIP services in a marketplace where quality is a key differentiator, with KLERITY providing detailed, real-time visibility into the perceived QoE and reliability of those services. This includes the ability to view how…

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metaverse
Telecom News

Telefonica outlines a major commitment to the metaverse

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Telefonica has announced their  significant commitment to the metaverse, indicating that the company will use MWC22 Barcelona to demonstrate its digital transformation and technological leadership initiatives through an innovative virtual environment.   Telefonica said it will utilize the metaverse to demonstrate all of its in-person demos, allowing conference attendees to digitally visit the four physical sites on the exhibition floors. The organization will provide a unique experience based on the quality of the information exhibited and the ongoing and diverse activities by combining real-time and virtual participation.   Telefónica will demonstrate its expertise, capabilities and dedication to assisting businesses, governmental agencies and society as a whole in taking advantage of the tremendous opportunities that digitization and connectivity provide. The company will also show what it can do for the community, and the advantages its solutions will deliver in terms of making participants more efficient, sustainable and safe. Telefónica will exhibit…

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speaker
Telecom News

Sennheiser releases intelligent speaker for Microsoft Teams

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Sennheiser, a supplier of innovative audio technology that makes collaboration and learning simpler, has unveiled the TeamConnect Intelligent Speaker, an intelligent speaker certified for Microsoft Teams. With the integration of Microsoft Teams, the new TC ISP builds on the TeamConnect family, which is based on a foundation of innovation technology.   The new unified communications solution for mid-sized Microsoft Teams Rooms, which was originally scheduled to debut at Integrated Systems Europe (ISE) 2022, was unveiled via free, live online seminars.   The gadget is meant for up to 10 individuals in small to medium-sized rooms, whether participants join virtually or in person. It has a 3.5-meter-radius omnidirectional speaker and seven beamforming microphones to ensure optimal voice intelligibility. The gadget may be connected to a laptop, or a Microsoft Teams display in a conference room. The TeamConnect Intelligent Speaker provides an easy and versatile installation experience with different mounting choices, lengthy…

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Telinta
Telecom News

Telinta adds MMS to its brandable mobile softphone

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Telinta, a global leader in white label cloud-based switching and billing solutions for VoIP service providers, today announced that it has enhanced its brandable Mobile Softphone solution to support MMS (multimedia messaging service) from select providers. Telinta customers wishing to offer MMS can use MMS-enabled DIDs from both Endstream and VI Communication Services (formerly VoIP Innovations) with TeliGlobe.  Any DID provider may be used for voice calling with TeliGlobe, or any of Telinta’s white label solutions for service providers. MMS, SMS, and free on-net messaging are available via both Telinta’s brandable and non-brandable Mobile Softphone options. TeliGlobe is a brandable Mobile Softphone app for both Android and Apple iOS mobile devices.  The app is a key part of Telinta’s cloud-based solution for Mobile VoIP, and is available for free download by end users in both iTunes and Google Play.  TeliGlobe offers an extremely affordable way for ITSPs and…

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Sunrise
Telecom News

Sunrise UPC taps DIDWW to streamline international business communications for enterprise customers

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Sunrise UPC GmbH, Switzerland’s largest, private telecommunications company supplying individual and corporate clients with mobile, Internet, TV and fixed network services, has teamed up with DIDWW, a global telecommunications operator providing first-rate VoIP communication and SIP trunking services, to launch its new business oriented product – Business Voice International.   DIDWW and Sunrise UPC established the partnership to launch Business Voice International to provide local and national phone numbers for small and medium-sized companies situated in Switzerland and operating globally. This new service will allow businesses to improve communications with their international subsidiaries at a time when employee connectivity around the world is more important than ever. This collaboration will allow Sunrise UPC to provide reliable, premium quality, geo-redundant and fully compliant voice services with broad coverage.   By leveraging DIDWW’s extensive phone number inventory, the Swiss operator will offer local and national numbers in more than 60 countries with…

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Sky
Telecom News

Sky contributes over £1 million to Sir Lewis Hamilton’s Foundation

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Sky, the European broadcaster and telecommunications company, has established a two-year cooperation with Sir Lewis Hamilton’s philanthropic organization, Mission 44, to address the disproportionately high number of school exclusions among Black pupils in the UK.   The agreement is part of Sky’s £30 million commitment to combating systematic racism, and Mission 44 will receive over £1 million over a two-year period. Sky has previously established a fund to help Black company owners in the UK as part of its £30 million pledge to make a difference in areas affected by racism and to utilize the power of its voice and platform to address racial injustice. Sky has also committed to a three-year relationship with Kick It Out, which aims to promote inclusiveness in football and make it easier for fans to report prejudice.   Sky’s collaboration with Mission 44’s  social projects such as grant funding for Multi-Academy Trusts to invest…

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A2P SMS
Telecom News

Global A2P SMS market to reach $74.7 billion by 2026

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By 2026, the global market for A2P SMS is expected to be worth $74.7 billion. The rising usage of customer and employee engagement by large and medium-sized businesses around the world is expected to fuel this growth in the global market.   A2P messaging, also known as application-to-person messaging, describes any type of traffic in which a person receives messages from an application. This type of communication is often referred to as professional or enterprise messaging, and  generally consists of one-way messages that do not require a response. Given that over 98% of text messages are opened, A2P messages are very likely to be read, providing businesses with a cost-effective option for improving customer interaction.    A2P SMS is used by a wide range of companies and industries to send messages to customers, including banking notifications, marketing notifications, two-factor authentication SMS authorizations, automated booking confirmations, as well as to deliver…

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