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The ultimate checklist of cloud communication features

By Aiste Kryzanovske September 5, 2022

VoIP, or voice-over-internet-protocol, allows businesses to stay connected while also providing a variety of useful cloud communication features when leveraging platforms such as PBXs, softphones and contact center software. VoIP has rapidly grown in popularity among organizations of all sizes. The reason why is simple: businesses seek less expensive ways to communicate without sacrificing efficiency and productivity. It is debatable which cloud communication platform features are the most significant. For our part, we strongly suggest these 20 features to get the most out of your business phone service. Automatic Call Distribution – Businesses with a significant number of incoming calls utilize automatic call distribution (ACD) to route calls to specified agent groups or people. Call Analytics – The collection, analysis and reporting of incoming and outgoing call data to improve performance and the customer experience is known as call analytics. This process is carried out in real time. Also key…

News Roundup

A quick roundup of the news in Telecoms | Week #35

By Aiste Kryzanovske September 2, 2022

Starlink experienced a worldwide outage On August 30, the Starlink broadband satellite service experienced a three-hour disruption before returning to operation. Users in the United States, New Zealand, Mexico, and the Netherlands rushed to Twitter and Reddit to complain about service failures and interruptions. The satellite company made no comments on the reason for the outage and service delays. Read more at: https://tinyurl.com/yv7zk2yc Ameren will use Ericsson to power its private communications network Ericsson has stated that it will provide its Radio Access Network (RAN) and help power Ameren’s private communications network. This is the outcome of a recent infrastructure and service collaboration deal between Ericsson and Ameren that was signed for a period of ten years. As there won’t be any more external suppliers looking after the data and information on the network, Ameren will also have a higher degree of cybersecurity. Read more at: https://tinyurl.com/2s3vs4jd Sony reveals new…

Telecom News

Truecaller releases an upgraded iPhone app

By Aiste Kryzanovske August 31, 2022

Global communications platform provider Truecaller has released a completely updated version of its iPhone app for users all around the world. This iOS software has been entirely reworked from scratch to be faster and more effective, and deliver substantially improved number identification, spam, scam and business call detection than earlier versions of the program. This latest advancement is the result of an entirely new architecture that combines Truecaller’s cutting-edge spam detection algorithms with Apple’s existing technologies to provide the best caller ID solution. The updated program connects with Apple’s default phone app to display Truecaller results directly in the call log. Truecaller has created the most up-to-date, precise and comprehensive first ring caller ID and spam detection for any region, and the company ensures this leading position by continuously upgrading its spam database. The app also contains a significant redesign and a new user experience flow, which greatly…

Telecom News

T-Mobile and SpaceX partner to use Starlink to cover dead zones

By Aiste Kryzanovske August 30, 2022

T-Mobile is collaborating with SpaceX to expand its network coverage. Last week, the two businesses announced that they will collaborate to provide extensive cellular access, including full coverage in most parts of the United States. The collaboration seeks to beam down connectivity using SpaceX’s fleet of low Earth orbit satellites for the benefit of T-Mobile customers. With this initiative, T-Mobile consumers should be able to connect to the SpaceX satellites through a new network, transmitted from Starlink’s satellites utilizing T-Mobile’s midband spectrum across the country. SpaceX currently provides home internet access globally through its Starlink program. Even though T-Mobile hasn’t yet provided details on the network’s deployment, the company claims that this collaboration should provide nearly complete coverage almost anywhere in the US. The two companies intend to provide this service in order to replace the use of satellite phones in off-the-grid locations such as national parks or…

Telecom News

Lingo Management acquires BullsEye Telecom

By Aiste Kryzanovske August 25, 2022

Lingo Management, an Atlanta-based worldwide business Cloud/UC and Managed Service provider, announced the completion of its previously announced purchase of BullsEye Telecom Inc., a single-source communications and cloud technology provider. Lingo gains considerable income from multi-location enterprise company clients as a result of BullsEye, boosting scale and flexibility. The united firm acts as a single-source, worldwide communications provider with over $200 million in annual sales and 130,000 clients in the United States, Canada, and throughout the world, with operations centers in Michigan and Georgia. This purchase adds a considerable number of multi-location enterprise, SMB, and carrier clients to the present Lingo company. Clients are served at all stages of their lifecycle, from consumers through small and medium-sized businesses, large companies requiring a nationwide solution across several locations, and lastly carrier customers requiring wholesale services. In addition, it establishes a North American network operator that provides cloud communications, fiber…

VoIP Solutions

Scaling business communications with Global Voice services by Infinity Telecom

By Aiste Kryzanovske August 22, 2022

Infinity Telecom is a licensed telecom provider in the Czech Republic, headquartered in Prague. The business provides solutions for data transfer and storage, IP telephony, Internet access, content delivery, colocation, and other telecommunication services in a number of international locations. With quick connectivity for both offices and call centers, Infinity Telecom offers a comprehensive telephone communications solution that can help businesses scale their communication needs while cutting expenses on long-distance and international calls. With Infinity Telecom, companies have access to a team of professionals who are ready to help with all business communication needs, no matter what they might be. With international DID numbers and SIP trunking in over 90 countries, as well as local termination in 60 countries globally, the carrier allows businesses to connect with customers around the world without interruption. With virtual numbers being allocated within a few minutes or days, depending on the…

News Roundup

A quick roundup of the news in Telecoms | Week #33

By Aiste Kryzanovske August 19, 2022

PLDT and Omnispace to develop space-based 5G In order to create space-based 5G applications, US satellite and communications company Omnispace has partnered with the wireless arm of Philippine telecom PLDT, Smart. The goal of the partnership is to use LEO satellites to investigate and demonstrate the potential of 5G communications. This comes after the debut of Omnispace Spark’s first phase, which the business bills as “the world’s first global 5G-capable satellite network.” The list of potential use cases includes expanding network coverage for disaster relief, allowing 5G connection in remote locations and more. Read more at: https://tinyurl.com/32zdkdrm AT&T donates to digital literacy programs 65,000 individuals are expected to benefit from AT&T’s digital literacy programs by learning how to use computers and mobile devices securely and responsibly. More than 400 libraries and community centers will get bilingual, in-person digital literacy training as part of AT&T’s $6 million in donations. The lessons…

News Roundup

A quick roundup of the news in Telecoms | Week #32

By Aiste Kryzanovske August 12, 2022

CMA probes ViaSat acquisition of Inmarsat The Competition and Markets Authority (CMA) of the UK has said that it is starting its own investigation into ViaSat’s acquisition of Inmarsat. The two operators had initially expressed their expectations that the transaction would conclude in the middle of 2022, with input from different regulatory organizations. By October 5, the CMA is anticipated to decide if a thorough probe into this transaction is necessary. The merged corporation will initially operate a fleet of 19 satellites in various orbits and spectrum regions, with ten more in the works. Read more at: https://tinyurl.com/y8zcwwtz FCC stops subsidies for SpaceX Starlink The FCC has refused to approve the Starlink proposal, stating that it was uncertain if the technology could reach the advertised speeds in its current state. The regulator highlighted that Ookla’s most recent projections indicated a reduction in the speeds Starlink may offer in 2022. According…

Telecom News

Türk Telekom and Korea Telecom enter a strategic agreement

By Aiste Kryzanovske August 11, 2022

A strategic relationship between Türk Telekom and Korea Telecom (KT) was launched on Sunday. This initiative will promote cooperation in the areas of media content, private fifth-generation network construction, and collaborative investment in startups. The cementing of this agreement is a conclusion to the two businesses’ nonbinding memorandum of understanding for collaboration inked at the Mobile World Congress in March. The new agreement, according to KT, would increase consumers’ access to Korean media content offered by KT through Türk Telekom’s internet protocol television and streaming services. Depending on how Turkish viewers react, the agreement also suggests possibilities for expanded bilateral media content sharing and collaborative efforts to produce new media content. Furthermore, KT has promised to share its private wireless network technology with Türk Telekom in order to establish an enterprise network by 2023. The private network architecture is anticipated to provide business and government clients with wireless…

Telecom News

Pragma upgrades its iPECS cloud UCaaS platform

By Aiste Kryzanovske August 10, 2022

Pragma has announced enhancements to its iPECS Cloud 5.0 UCaaS platform, which will broaden the product offering for channel partners. The iPECS Cloud platform upgrade adds a number of new capabilities to iPECS ONE and iPECS, Analytics and iPECS Cloud. iPECS Cloud 5.0 includes enhancements to the iPECS ONE collaboration service as well as connectivity with Microsoft Productivity tools. Device integration for Android and iOS mobile users, as well as call recording and compliance tools have been added to iPECS ONE to improve the user experience and provide administrators and compliance teams with added confidence in controlling their voice interactions. Pragma claims that the most recent version satisfies their shared commitment to enhancing customer experience with Ericsson-LG. Pragma continues to provide UCaaS tools and features through its alliance with Ericsson-LG, assisting their fast-growing reseller channel in dominating the industry. IPECS Analytics is the offering’s focal point for…