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VoIP Fundamentals

Unified Communications: The Key to Transforming the Customer Experience

By Gideon Hack November 20, 2023

In the dynamic realm of modern business, meeting customer expectations is a challenge. Unified Communications (UC) addresses this by integrating diverse communication tools into a cohesive platform. This article explores UC’s benefits, such as omnichannel experiences, personalized interactions, real-time responsiveness, enhanced collaboration, employee mobility, seamless integration with applications, and leveraging data analytics for continuous improvement. UC transforms the customer journey, fostering satisfaction, loyalty, and long-term success in the competitive business landscape.

5G

5G Advanced: A Transformative Leap for Automated Production Lines

By Kamile Bigenyte November 17, 2023

As Great Wall Motors’ subsidiary, EA, surges ahead in the sphere of intelligent equipment and automated production, one can’t help but note its acceptance of a 5G advanced network, shaking off constraining wired networks of yore. The move is tipping the scales in favor of increased efficiency and dependability in the production line, opening a new chapter in China’s modernization.

Telco Buzz

Exploring Vodafone’s Resurgence Through Strategic Transformations

By Kamile Bigenyte November 16, 2023

In the face of declining shares, Vodafone’s bold recovery strategy is underway. The shift from a net profit to a loss has been attributed to several factors including missing operations, adverse foreign exchange movements, and losses from joint ventures. Nonetheless, CEO Margherita Della Valle is leading a restoration plan that includes improving customer service and expanding Vodafone Business.

Telco Buzz

Navigating Digital Transformation: CSPs and Strategic Data Monetisation

By Kamile Bigenyte November 13, 2023

As the digital revolution persists, Communication Service Providers (CSPs) are redefining traditional revenue streams, with data monetisation being key to their success. CSPs have transitioned from solely facilitating connectivity to enabling fascinating digital technologies. They’re effectively tapping into the vast quantities of data from their networks to drive valuable insights. For instance, Vodafone Portugal, aided by Celfocus, successfully converted raw data into significant insights to improve operational effectiveness.

AI

AI and Patient Concierge: Transforming Healthcare Telecommunications

By Kamile Bigenyte November 13, 2023

BT, in collaboration with NHS and Soprano, is experimenting with ‘Patient Concierge’, an AI-aided patient messaging system aimed at enhancing communication and reducing appointment conflicts. With a strong UK government backing and promising outlook from NHS staff, AI integration is on the rise for optimizing healthcare.

CPaaS

Sinch to Deliver Digital Transformation Project for Beyond ONE in Latin America

By Aiste Kryzanovske November 7, 2023

Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that it will deliver a digital transformation project for Beyond ONE in the growing Latin American market. The newly announced project will see Sinch optimizing Beyond ONE’s digital infrastructure to improve customer experience for its users.

Infrastructure

Exa Infrastructure Announces New Transatlantic Cable Route, Enhancing Its Data Centre-To-Data Centre Strategy

By Aiste Kryzanovske October 20, 2023

EXA Infrastructure, the largest dedicated digital infrastructure platform connecting Europe and North America, today announced it has added a fifth transatlantic route to its network footprint with the addition of the Dunant cable, connecting the US and Europe via a southern corridor across the Atlantic. This new route complements EXA’s existing cables, connecting Paris and Bordeaux in France to the large data centre clusters of Virginia Beach, Richmond and Ashburn in the US. This new route offers excellent diversity from other transatlantic cables, as well as connecting to EXA’s extensive European backbone onwards to Madrid, Barcelona and Marseille via differentiated routes.

5G

Samsung’s 5G Strand Small Cell Boosts Cable Operators’ Wireless Plans

By Aiste Kryzanovske October 18, 2023

Samsung’s 5G CBRS Strand Small Cell solution empowers cable operators by providing a quick, cost-effective method for deploying 5G data-offloading capabilities. Field-tested and now commercially available, this compact solution has been deployed with Comcast, supporting their goal of efficient data traffic offloading and improved 5G connectivity.

Broadband

Unpacking Nokia and Ericsson’s Strategies in Cloud RAN Acceleration

By Aiste Kryzanovske October 17, 2023

Nokia takes a significant leap in telecom landscape with a unique Cloud RAN trial, persistently striving to achieve parity between Cloud RAN and purpose-built RAN. This strategic move, involving Elisa, explores In-Line acceleration potential, positioning Nokia in a subtle competition with Ericsson’s ‘Look-Aside’ approach. The latter’s reticence adds intrigue to this telecommunication rivalry. However, will Nokia’s In-Line strategy prove to be the more efficient route?

Infrastructure

Orange Marine’s Leap for Undersea Cable Industry

By Aiste Kryzanovske September 27, 2023

Orange Marine continues to assert dominance in the subsea cable industry with the sophisticated ‘Sophie Germain’, an innovative vessel designed for comprehensive undersea cable care. This 100 meter long ship is home to a 450 kW ROV for precise optic cable maintenance. Moreover, it not only enhances connectivity globally, but also makes strides in sustainability by significantly reducing fuel consumption and slashing emissions. Remarkably, in a field with only 60 cable ships worldwide, Orange Marine introduces innovation that may reshape the future of global telecommunications infrastructure.