779 Results

SK Telecom

Search

Improving technical support for VoIP providers

By

The technical support team plays a critical role in a VoIP business, being the initial reference and contact point for customers experiencing technology-related issues. In addition, these important employees are responsible for analysing and resolving system failures and outages, product installation errors, user enquiries and any other technical problems that prevent customers from using an application or service. There is a wide and diverse range of possible technical issues that can occur, depending on the type of telecommunication services provided. Nevertheless, some of the most common VoIP connectivity concerns are audio quality, caller-ID problems, the dropping of calls, and post dialling delay (PDD). Studies reveal that passing on valuable technical advice or providing substantial assistance to customers is the number one method for telecom companies to improve the user experience for their products and services. At voip.review, we have summarised some relevant ideas for VoIP providers to…

by
Keep Reading
Telecom News

A cutting-edge project from China Mobile – the Blockchain water purifier

By

China Mobile, one of the largest state-owned telecommunications companies in that country, has designed a water purifying device powered by blockchain, thus making an explicit statement that blockchain technology is not something extraneous and out of this world, but is a beneficial high-tech solution that may be advantageously applied to ordinary household appliances. The Product Market Director at China Mobile IoT, Xiao Yi, stated: “Our goal is to also attract those who are not in the cryptocurrency or blockchain community, who may have heard of this technology but not necessarily understand it. To embrace a more mainstream adoption, we need to turn something that appears professional into something that’s very ordinary.” The Internet of Things (IoT) division within the company has developed a product with a built-in computing chip and an IoT module.  This innovative gadget collects applicable user data related to consumer behaviour habits and shares it…

by
Keep Reading
Telecom News

All smartphones in EU to include Galileo satellite compatibility

By

To improve emergency services and to better locate callers, The European Commission has approved a regulation that will require new smartphones to include satellite and Wi-Fi location. The integrated chipset with Global Navigation Satellite System (GNSS) must deliver access to the EU’s satellite system Galileo, which provides accurate positioning and timing information. Currently, most emergency services are faced with the challenge of only being able to locate troubled mobile callers within an area of several kilometers. However, the proposed use of satellite and Wi-Fi systems will enable 112 emergency number callers to be located within a range of less than 100 meters. Galileo-enabled devices receive signals for positioning, navigation and timing. This satellite system has been servicing around 400 million users, and this summer the system was supplemented by four more satellites, which were successfully launched from the European spaceport. Every additional satellite steadily improves Galileo’s performance, and,…

by
Keep Reading
Telecom News

simPRO sets New Zealand on a direct VoIP line

By

Job and project management company simPRO has launched a new VoIP phone solution for trade service businesses in New Zealand. The company believes that the new cost-effective integration will help increase employee productivity, expand service and reduce hardware dependency via the use of web phones. Jonathan Eastgate, simPRO Chief Technology Officer, believes that the VoIP phone integration will be beneficial to trade businesses looking to embrace the industry’s projected digital future. “When using simPRO, the VoIP will draw information to produce caller IDs and maintain call logs which can be viewed in a browser window – all you need is the internet and a headset,” he says. “VoIP provides a flexible, multi-functional solution that couldn’t be simpler to use. Without the need of a traditional telephone handset taking up space on the desk, users can make a call with a push of the mouse or keyboard and connect…

by
Keep Reading
Telecom News

Ecosmob Gets Forward with SoftSwitch Technology

By

Ecosmob Technologies, a leading company in the VoIP industry, has announced the launch of a wholesale softswitch with cutting edge solutions in its open source technology. The company pays special attention to the development of high-quality and cost-efficient VoIP applications for telecom industries worldwide. With the upcoming 5G and other technology-related cutting-edge developments, it is obvious that the VoIP service providers and wholesale carriers will face the challenges with their growing business volumes. The anticipated success greatly depends on the choice of software and hardware integration, and cross-functional softswitches above all. Ecosmob’s Class 4 and Class 5 SoftSwitches open up more possibilities for wholesale carriers to make the necessary adjustments and offer consistent integration with other systems, like call center software and CRMs. The Class 4 SoftSwitch is employed for routing VoIP calls to international locations using an IP network. Key features of the custom development services…

by
Keep Reading
Telecom News

Telefonica and IBM partnership for international call blockchain

By

The global telecom giants are increasingly acknowledging the benefits of blockchain technology.  Telefonica, a Spanish multinational telecommunications company, has signed a partnership with IBM, a leader in open-source blockchain solutions, to employ IBM blockchain technology for superior administration of international call traffic. Telefonica expects that the usage of the cloud-based IBM Blockchain Platform will help to improve the traceability of international call data, such as the origin of the call, its destination and duration. They will be able to detect fraud and address other challenges caused by the use of different networks and operators when routing international calls. Operators will have permissioned access to a decentralized platform, and perform real-time tracing of calls to achieve accurate billing processes. “This project is one of our first initiatives to secure real benefits from the adoption of blockchain in our core business. We believe that the new paradigm of process decentralization…

by
Keep Reading
Telecom News

The EU Parliament voted FOR the European Electronic Communications Code

By

As anticipated, the European Parliament has voted in favour of the European Electronic Communications Code (EECC). The new EU telecoms rules will open the possibilities for faster access to radio spectrum waves and greater investments in high-speed connectivity. They will also ensure better protection and services for end-users of either traditional (calls, SMS) or web-based solutions (Skype, WhatsApp, etc.). Vice-President for the Digital Single Market, Andrus Ansip, and Commissioner for Digital Economy and Society, Mariya Gabriel, made a joint statement, which said, “Today’s vote by the European Parliament is a positive and necessary step towards ensuring that the telecoms sector in the EU is fit for purpose.” “The new telecoms rules that will now be put in place as a result, are an essential building block for Europe’s digital future and a source of new digital rights for European citizens. They are crucial for meeting Europeans’ growing connectivity needs and boosting…

by
Keep Reading
Telecom News

Nokia starts manufacturing 5G equipment in India

By

The Finnish telecom equipment manufacturer Nokia has officially announced that its plant in Chennai, Southern India, has started manufacturing their 5G New Radio (NR) based on the 3GPP 5G New Radio Release 15 standard. “This is another big leap towards the ‘Make in India’ vision as our factory continues to contribute to the Indian economy and the country’s growing profile as a manufacturing and engineering hub. Nokia was the first to leverage the skills and capabilities in India and start manufacturing telecom networks equipment in the country in 2008, and develop the local supply chain for various components. We are now pioneering 5G manufacturing in the country, making India and the world ready for 5G,” commented the senior vice president and head of the India Market at Nokia, Sanjay Malik. Nokia’s factory in Chennai has maintained its position as one of largest and leading plants in the country by…

by
Keep Reading

VoIP professionals – dealing with stress at work

By

Stress is usually caused by the desperate feeling of things getting out of control, a situation quite common in the rapidly and constantly advancing VoIP industry. Whether you are a VoIP engineer or business developer, sales or technical support representative, stress can catch up with you in any position or situation. Pressure to meet a deadline or complete a challenging task, or to always be on your peak performance level can lead to unbearable tension. According to the American Institute of Stress, 8 out of 10 Americans experience stress at work, and 1 out of 5 workers have even quit their jobs due to workplace stress. While small doses of stress can help achieve breakthroughs, accelerate personal and company growth, and even increase motivation, excess stress can affect one’s ability to concentrate, diminish confidence and cause fatigue. In addition, stress can manifest itself in physical symptoms, such as…

by
Keep Reading
Telecom News

Kakao’s Grand X launches its blockchain platform Klaytn

By

Grand X, a subsidiary of the leading South Korean mobile operator Kakao, has unveiled the test version of their blockchain platform called Klaytn. At the moment, the testnet version of this service-centered blockchain platform has only been offered to 10 partners of Kakako, along with a publicly available whitepaper to outline the network potential and capabilities. If all goes well, the mainnet version of the network is expected to be launched in the first quarter of 2019. According to the information in Klaytn’s whitepaper, this network focuses on a seamless user experience for all parties, including developers and end users. “The popularization of blockchain requires providing a practical blockchain service for mass adoption thereby validating the value and utility of blockchain technology. To achieve this, Ground X has designed Klaytn that can provide an easy and friendly environment for end users, service providers and developers all at…

by
Keep Reading
Load More