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Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, today announced that it is paving the way for the transformation of emergency communications with its advanced Next Generation 911 (NG911) technology. By integrating a wide range of multimedia options — such as voice calls, real-time text (RTT), internet of things (IoT) data and video — Sinch enhances accessibility and ensures more reliable and comprehensive communication than voice-only 911 services. These NG911 innovations ensure first-responders receive mission-critical, real-time data, improving response times and public safety.

CPaaS

Sinch Partners with Singtel to Launch First RCS Business Messaging (RBM) Service in Singapore

By Kamile Bigenyte September 19, 2024

Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, has partnered with Singtel, Asia’s leading communications technology group, to become the first provider to enable Rich Communication Services (RCS) for businesses in Singapore. Sinch and Singtel are now offering businesses an advanced platform to connect with customers through secure and branded messaging directly in their native mobile inboxes.

CPaaS

Sinch Email Camp Returns: Get Ready for MessageMania!

By Kamile Bigenyte September 17, 2024

Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, is excited to announce the return of its highly anticipated event, Email Camp. The free 3-day virtual event will take place from September 24-25, running each day from 3:00 pm to 6:30 pm BST, featuring on-demand sessions each day.

CPaaS

Sinch Launches Customer Connections Resource Hub in Europe

By Kamile Bigenyte August 29, 2024

Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, today announced that its new Customer Connections hub, an online resource centre designed to support customer experience (CX) professionals and marketers, will now be available in Europe across all digital channels. The hub is designed to support European marketers at more than 150,000 businesses worldwide that partner with Sinch, helping them build lasting customer relationships by delivering exceptional experiences across every customer channel.

CPaaS

Sinch AI Used to Safely Pre-Triage Patients

By Aiste Kryzanovske August 14, 2024

Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, is excited to announce that MINDD, a Dutch medical technology company, has selected Sinch to develop an advanced AI-driven solution to safely pre-triage patients, significantly alleviating the overwhelming burden on medical practices.

AI

Sinch AI Revolutionizes Customer Engagement with Next-Gen Innovations

By Kamile Bigenyte July 19, 2024

Sinch unveils Sinch AI, revolutionizing customer engagement with AI-powered tools in its Customer Communications Cloud. This innovation promises smarter, safer, and more efficient communication, setting a high standard in the competitive market. Sinch AI enhances marketing, support, and security, allowing businesses to deliver exceptional conversational experiences and maintain robust customer relationships.

Telco Buzz

Sinch Launches Omnichannel Connector on Salesforce AppExchange

By Kamile Bigenyte July 9, 2024

Sinch has introduced the Sinch Omnichannel Connector on Salesforce AppExchange, enhancing customer engagement for Salesforce Marketing Cloud users. This innovative tool integrates seamlessly with Salesforce, allowing businesses to broaden their communication reach across numerous channels like RCS, WhatsApp, Instagram, and more.

CPaaS

Sinch Named 2024 Adobe Digital Experience ISV Resell Partner of the Year

By Kamile Bigenyte March 27, 2024

Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced it has been recognized as 2024 Adobe Digital Experience ISV Resell Partner of the Year. Adobe’s Digital Experience partner awards honor companies that have made leading contributions to Adobe’s business and have had a significant impact on customer success.

CPaaS

Sinch Partners with Temenos to Expand Their Financial Services Offering on the Temenos Exchange

By Kamile Bigenyte February 19, 2024

Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, announced its messaging APIs and solutions are available on Temenos Exchange, the partner ecosystem of integrated fintech solutions.

CPaaS

Sinch Recognized as a Leader in the 2023 CPaaS Omdia Universe

By Kamile Bigenyte December 1, 2023

Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that the company has been positioned as a Leader in the Omdia Universe: CPaaS Platform Providers 2023/24. The evaluation was based on specific criteria that analyzed Sinch’s strategy, execution, and market presence.