Infobip secures leadership position in the CPaaS market for the second year, showcasing commitment to omnichannel communications. Outperforming competitors, IDC lauds Infobip for customer service, functionality, and more. Exciting times ahead with CPaaS X solution launch in May 2023.
Thematic integrates Generative AI into their feedback analytics platform, enhancing customer feedback analysis through large language models. Their new Theme Summarizer feature offers easy-to-read summaries, while visualizations and reports aid product decision-making and trend identification.
Ericsson and MediaTek set a new 5G upload speed record of 440 Mbps, enhancing user experiences for video conferences, streamers, and gamers. The groundbreaking achievement utilized Uplink Carrier Aggregation and promises improved network performance in various applications.
Dish Network’s potential deal with Amazon may revolutionize its mobile business and offer a competitive edge against leading operators. The partnership, expected to be unveiled soon, could enhance retail exposure and propel Dish’s postpaid market growth, despite challenges with device compatibility and network deployment costs.
The race for AI dominance intensifies, while AI experts and public figures urge mitigating risks, through CAIS’s ‘Statement on AI Risk’. However, the statement’s clarity and usefulness are questioned, as transparency and collaboration face geopolitical challenges.
HMD Global unveils Nokia 2660 Flip in Pop Pink and Lush Green, catering to a growing demand for simpler devices to minimize screen time and foster mental wellbeing. These flip phones offer limited features with long-lasting battery life, appealing to tech-savvy generations seeking a balanced digital lifestyle.
Mutare Inc., the leading provider of voice threat defense solutions, has announced a new partnership with Five9, a renowned Intelligent CX Platform provider. As part of this collaboration, Mutare’s Voice Traffic Filter is now available on the Five9 CX Marketplace. This integration offers contact centers a seamless solution to combat unwanted phone calls by combining Mutare’s powerful voice defense technology with the Five9 Intelligent CX Cloud Contact Center. The Five9 Intelligent CX platform handles billions of call minutes annually and offers a range of features such as digital engagement, analytics, workflow automation, workforce optimization, and practical AI. These capabilities aim to enhance customer experiences, empower contact center agents, and drive tangible business outcomes. Alongside their dedicated personnel and strong customer relationships, this integrated solution sets Five9 apart in delivering exceptional CX. Chuck French, Mutare’s Chief Growth Officer, emphasized the significance of the telephone as a critical component of a world-class…
Red Oxygen joins Australia’s Communications Alliance, aiming to enhance connectivity and promote high business standards while fostering innovation in converging networks and technologies.
Sinch excels as a Leader in IDC MarketScape’s CPaaS Vendor Assessment, commended for its global coverage, robust portfolio, and regulatory expertise. The innovative provider enhances digital customer experience with its comprehensive messaging, voice, and email offerings.
Telefónica Tech expands its global Cyber Security and Cloud operations with a new Digital Operations Center in Bogotá, offering extended support hours and further strengthening its worldwide presence with skilled experts. As a technology benchmark, the move highlights the growing importance of data security in digital transformation.
