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Telco Telus to spend $700 million for ADT Security Services Canada

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Telus Corp., one of Canada’s largest telecommunications companies, is expanding its security business and has agreed to acquire ADT Security Services Canada, Inc. (ADT Canada) for approximately CAD 700 million. ADT Canada provides security and automation services for residential and business customers. The company has about 500,000 customers and 1,000 team members across the country. Jim DeVries, President and CEO at ADT, said, “The sale of our more capital intensive Canadian operations enables us to sharpen our focus on the exciting growth and higher margin opportunities in the U.S., where we can more efficiently invest our time and resources. Importantly, these emerging opportunities are ideal for leveraging the trusted ADT brand as we continue generating strong free cash flow to drive shareholder value over the long term.” According to the agreement, all of the ADT Canada team members and customers will join Telus. The company said it will “deepen…

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Telecom News

Commsworld is the first to connect to all major UK Internet Exchanges

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Commsworld, a telecoms and network company based in Edinburgh, Scotland is now connected to all major Internet Exchanges (IX) in the UK, following an investment of over GBP 1 million. The company has set up a new core presence at the AQL’s Salem Church data centre in Leeds and has joined the IXLeeds (Leeds Internet Exchange). As a result, Commsworld has become the only organization to connect to all of the country’s Internet Exchanges and provide local businesses with speeds of up to 10 Gbps. Charlie Boisseau, Chief Technology Officer at Commsworld, said: “Whenever we expand the network to new cities or regions, we always look for better ways to interconnect our network to existing infrastructure. When looking to build a presence in Leeds, we naturally set out to join IXLeeds. Most providers still only connect to a couple of exchanges, typically in London. Not many providers have a…

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Verizon delivers enterprise-grade collaboration over its global VoIP service

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American telecoms giant Verizon said that it has made enterprise-specific upgrades and has “supercharged” its cloud-calling Virtual Communications Express (VCE) platform. The company has boosted its VCE solution by providing delivery over its global VoIP network, and reinforced the service with hosted or premises-based SD-WAN connectivity. The platform, which now provides an opportunity to enhance employee collaboration and productivity, is currently available across Asia, Europe and the United States. Alla Reznik, Executive Director of Customer Experience, Global Products and Services at Verizon, said, “By leveraging Verizon’s global network strength and market leading VoIP portfolio, we have developed an enhanced collaboration solution that delivers powerful hosted UC&C features underpinned by superior network connectivity and performance. This enterprise-grade solution will take global business collaboration to the next level.” In its press release, the company said that by combining the VCE platform with Verizon’s VoIP service, users will significantly reduce costs…

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Samsung’s first mid-range 5G smartphone built for the Era of Live

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Samsung Electronics has officially revealed the first 5G smartphone in its mid-range Galaxy A series. The announcement comes just a few weeks after launching the company’s flagship Galaxy S10 5G and Galaxy Note 10 5G devices. The new Galaxy A90 with 5G connectivity offers near flagship-grade hardware and includes some impressive features like Samsung DeX support, “Desktop Experience” software for mirroring the phone’s screen and apps on a PC or TV, and Game Booster for enhanced gaming performance. DJ Koh, President and CEO of IT and Mobile Communications Division at Samsung Electronics, said, “We’re excited about the success of the Galaxy A Series – a generation of smartphones built for the new Era of Live that focuses on essential features people want the most, including a high-quality camera, long-lasting battery and immersive display. Samsung has worked tirelessly with our partners in the 5G ecosystem to bring 5G to as…

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Huawei unveils the world’s most powerful AI chip – Ascend 910

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The Chinese telecommunications giant Huawei has unveiled their brand-new Artificial Intelligence (AI) chipset Ascend 910 at its Shenzhen headquarters, together with the accompanying AI computing framework, MindSpore. The company claims this chip to be the world’s fastest AI processor ever with the greatest computing power available on a single chip, and optimized for AI applications. “We have been making steady progress since we announced our AI strategy in October last year,” said Eric Xu, Huawei’s Rotating Chairman. “Everything is moving forward according to plan, from R&D to product launch. We promised a full-stack, all-scenario AI portfolio. And today we delivered, with the release of Ascend 910 and MindSpore. This also marks a new stage in Huawei’s AI strategy.” Huawei originally announced the processor’s planned specifications last year at its Huawei Connect flagship event in Shanghai. After a year of intense development, test results reveal that the Ascend 910…

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Effective ways to improve customer service in a VoIP business

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We live in a world of increasingly complex telecom and VoIP services, with subscribers having access to an abundance of cutting-edge products. The fierce competition in the field of communications demands an excellent customer experience in order to attract and retain customers, and to reduce churn. With so many choices on offer, the power has shifted to customers – if faced with a problem, they have come to expect an immediate resolution. Unfortunately, the surveys of customer experience in the telecommunication world reveal that, in general, consumers have a very low opinion of the telecoms industry and are dissatisfied with the support that they receive from their providers. It seems that the reason for this deficiency may be found in the mindset of telecom operators, who devote most of their time and effort to building and managing their VoIP networks, rather than indulging their customers. Satisfactory customer experience in…

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Telecom News

NTT Corporation launches a new global technology services provider

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The Japanese telecommunications company Nippon Telegraph and Telephone Corporation (NTT Corporation) has set up a new global technology services provider, NTT Ltd. The new NTT enterprise combines the capabilities of 28 companies, with NTT Communications, Dimension Data and NTT Security amongst others, into a single entity worth USD 11 billion. Headquartered in London, NTT Ltd. will have about 40000 employees in offices spread across 70 countries and regions. According to Jun Sawada, President and CEO for NTT Corporation, combining the new capabilities of NTT Ltd. along with NTT Data creates a global technology and business solutions provider outside Japan, with revenues of USD 20 billion. “Going forward, we will accelerate our execution as one NTT in order to contribute to a smarter and better world through digital transformation,” said Sawada. The collaboration of all these companies and the increased investment in innovation and R&D will allow NTT Ltd.…

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Telecom News

AT&T and Colt the first to deploy MEF’s LSO Sonata APIs

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Telecommunications giant AT&T and Colt Technology Services, a provider of network, voice, data centre and managed cloud services, have successfully completed the integration of MEF’s Lifecycle Service Orchestration (LSO) Sonata Application Programming Interfaces (APIs) that allow business customers to virtually seamlessly order services across multiple carriers. The two companies claim to be the first in the telecom industry to use MEF’s LSO Sonata APIs to automate the ordering of Ethernet services. Roman Pacewicz, Chief product officer, AT&T Business, said, “There’s no doubt this will change how carriers interact and operate in the industry. Our interactions are now more cost-efficient, flexible and error-free. We kicked off interoperability discussions and trials three years ago and gained important insights that will help create and refine industry standards under the guidance of MEF. The transformation of networks to a dynamic, on-demand, software-centric, cloud-based model opens up opportunities for everyone.” The implementation of the…

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Telecom News

NetNumber and Voipfuture launch the first intelligent routing system for VoIP

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NetNumber, the US-based provider of centralized signaling and routing controller (CSRC) solutions, and Voipfuture, the developer of edge technology for monitoring and analyzing voice quality in IP networks, have announced the launch of a fully-automated and intelligent routing system for voice services. This is the industry’s first intelligent platform to conduct traffic analysis for media and signaling, and transform quality information into routing actions. According to the announcement, the system will provide domestic telecommunications companies and international carriers with the capability to automatically reroute traffic in real-time in case of media quality deterioration. The rerouting and route recovery decisions will be based on the specified policies of the communication service providers (CSP). It is stated that the availability of automatic rerouting capabilities allows CSPs to improve quality by choosing more efficient downstream carriers, thereby attracting additional traffic from customers as well as OTTs and optimizing termination costs. Moreover, valuable traffic can receive…

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