Luxembourg-based satellite operator SES has revealed plans to purchase rival Intelsat in a landmark deal worth €2.8 billion. The move, unanimously approved by the boards of both companies, is set to create a formidable multi-orbit operator poised for expanded global coverage and innovation.
Brussels witnessed a momentous occasion as the Gigabit Infrastructure Act received its final approval from the European Council on Monday. This legislation, eagerly awaited and heavily debated, is set to become enforceable within days, marking a significant milestone for connectivity development across the European Union’s 27 member states.
Vodafone and Nokia have wrapped up a significant Open RAN trial in northern Italy after a three-month test period in the towns of Arcisate and Sernio, located in Lombardy. This trial, conducted on a standalone 5G network, aimed to assess the performance and viability of Open RAN technology in real-world conditions.
Broadvoice, a provider of omnichannel contact center platforms and unified communications for small and mid-market enterprises and BPOs, has been recognized for its outstanding customer satisfaction strategy. The company’s Broadvoice Success Program has been awarded a Bronze Stevie Award for Best Customer Satisfaction Strategy. Judges praised Broadvoice’s approach as “impressive” and “significant,” highlighting its exceptional commitment to client satisfaction.
HMD, the company behind Nokia phones, has unveiled its inaugural lineup of self-branded smartphones known as the Pulse series. This move marks a significant departure for HMD, which initially gained traction by leveraging the trusted Nokia name for its handset operations.
Vodafone Carrier Services, the wholesale arm of Vodafone Business, has introduced Scam Signal, an API aimed at countering impersonation scams, particularly within the realm of Authorised Pushed Payment (APP) fraud.
This new API, Scam Signal, has demonstrated promising results, boasting a 30% improvement in scam detection during a successful pilot with a UK bank over three months.
DIDWW, a leading global telecoms provider specializing in two-way voice and SMS communications, has announced the latest coverage expansion of its emergency calling services. The Czech Republic, Switzerland, and Hong Kong are now included in the DIDWW SIP service, which extends the carrier’s emergency calling capabilities across 32 countries worldwide.
Vodafone has achieved a significant milestone in the UK’s Shared Rural Network (SRN) initiative, announcing the activation of its 200th site. This accomplishment marks a notable improvement from the 57 sites operational a year ago, underlining the urgency faced by the country’s major mobile network operators (MNOs) to meet rural coverage obligations.
BT joins forces with UK Business Climate Hub to empower small to medium UK businesses to slash their CO2e emissions in half by 2030. The strategic partnership aims to combat climate change, utilizing BT’s experience and UKBCH’s resources, ultimately championing for net-zero emissions by 2050. However, reaching these transformational green goals may prove challenging for many businesses, highlighting the necessity of this collaborative initiative.
Evidence reveals rising customer dissatisfaction with automated systems in UK businesses, according to a study by Cavell. Chatbots and similar technologies appear to fail in meeting customer service expectations, with 44% of respondents noting a quality slip in service over the past three years. Many UK adults still prefer human assistance in resolving issues, revealing a persistent demand for more personalised, efficient support mechanisms.
