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Verizon teams up with Genesys Cloud

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Verizon Business has announced the addition of Genesys Cloud as part of its global customer experience and contact center offerings. Together with Genesys, the company is able to offer its business customers a cloud-based contact center solution. Genesys Cloud will provide businesses with access to the Verizon network and include a contact-center-as-a-service solution to communicate with their customers.   The Cloud-based Contact Center as a Service from Genesys enables businesses to deliver a customer experience (CX) that is top class. The solution is delivered on an end-to-end, cloud-based remote access platform that takes advantage of Verizon’s network. In addition, the Verizon Business customer experience portfolio includes Genesys Engage subscriptions, that provides a passage from on-premises to hybrid cloud and public or private cloud deployments.   Furthermore, because contact centers rely on digital, primarily remote operations, Genesys Cloud will allow remote agents to take advantage of all the capabilities the contact…

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Verizon to meet its $10 billion cost cutting goal

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The American telecommunications company Verizon, which offers wireless products and services, has announced that it will meet its $10 billion cost reduction target, which was first announced in 2017 by Lowell McAdam, the former CEO.   Back in 2017, the company said it plans to introduce an aggressive cost-cutting technique called zero-based budgeting. The idea behind this strategy is that all business units should start each year with a clean sheet and justify the money they want to spend, in place of basing it on last year’s expenses.   Since the announcement, Verizon has reduced its budget by a mixture of virtualization, early retirement offerings for its management team, and operational efficiencies through the One Fiber and Intelligent Edge Network initiatives.   To achieve this goal, the company has been conserving billions of dollars annually in operational efficiency stemming from the foundation of their network to the efficient flow of…

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Samsung signs $6.6 billion contract with Verizon

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The South Korean tech giant Samsung has announced that it has signed a contract to supply network equipment to Verizon in the US. Samsung and Verizon’s wireless telecommunications solutions contract is worth about $ 6.6 billion according to information released on Monday, ensuring a great triumph for the South Korean seller against established competitors. Samsung Networks will supply network equipment and solutions, including 5G, to their American partner for the next five years, until December 2025. This new contract with Verizon is the largest that Samsung has ever received in its history. Samsung’s network business was one of the first to offer 5G network equipment to South Korean telecommunications companies when they launched their 5G networks in 2019. “We are pleased to expand our long-standing partnership with Verizon to advance their next-generation network evolution. With this latest long-term strategic contract, we will continue to push the boundaries of…

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Synchronoss, AT&T, Sprint, T-Mobile and Verizon unite for RCS-based messaging

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New Jersey, US-based Synchronoss Technologies has announced that it is working with a new joint venture formed by the four largest mobile operators in the United States – AT&T, Sprint, T-Mobile and Verizon – to speed up the delivery of an advanced mobile messaging service to consumers and businesses in all four mobile networks. The US tech giants have recently launched Cross Carrier Messaging Initiative (CCMI) and will cooperate with cloud, messaging, digital and IoT product specialist Synchronoss to offer a compatible Rich Communications Services (RCS) application to Android devices in 2020. This platform, based on the RCS standard that was developed together with technology partner WIT Software, can create a messaging ecosystem that allows consumer brands to attain a new level of engagement. The solution can also help meet the growing demand for content rich, personalized interactions through messaging communications, Synchronoss said in a press release. The company…

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Verizon delivers enterprise-grade collaboration over its global VoIP service

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American telecoms giant Verizon said that it has made enterprise-specific upgrades and has “supercharged” its cloud-calling Virtual Communications Express (VCE) platform. The company has boosted its VCE solution by providing delivery over its global VoIP network, and reinforced the service with hosted or premises-based SD-WAN connectivity. The platform, which now provides an opportunity to enhance employee collaboration and productivity, is currently available across Asia, Europe and the United States. Alla Reznik, Executive Director of Customer Experience, Global Products and Services at Verizon, said, “By leveraging Verizon’s global network strength and market leading VoIP portfolio, we have developed an enhanced collaboration solution that delivers powerful hosted UC&C features underpinned by superior network connectivity and performance. This enterprise-grade solution will take global business collaboration to the next level.” In its press release, the company said that by combining the VCE platform with Verizon’s VoIP service, users will significantly reduce costs…

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Verizon’s successful 5G edge computing test to facilitate low-latency apps

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Verizon has announced a successful edge computing trial on a live 5G network, conducted using their newly formed 5G test bed in Houston. The company’s engineers used Multi-Access Edge Compute (MEC) equipment and MEC platform software, incorporated in a network facility closer to the network edge, and managed to decrease network latency by half. The test results are important for next generation networks, enabling 5G to support low-latency applications such as Virtual Reality (VR). Low latency refers to minimizing the round-trip time taken by data packets. This is an essential yet enormously challenging attribute for a 5G network, and its high performance requirements. At present, many mobile applications depend on cloud-based processing that is handled in centralized data centers, and the physical distances involved increase latency. According to Verizon, locating the computing power nearer to the users at the network edge significantly decreases the time to deliver services. …

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Verizon links Motorola Moto Z3 smartphone to 5G network

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Three telecommunication giants, Verizon, Motorola and Samsung, have shared some good news and provided updates regarding progress with the long-awaited 5G network. Verizon has announced that they have successfully accomplished the connection of a 5G-upgradeable Motorola smartphone using a Qualcomm 5G modem and Samsung’s 5G technology to their 5G network. The team performed tests that included video calling and Internet browsing by means of a 5G link. According to Bill Stone, vice president, Technology Development and Planning for Verizon, “In the past two years, we have consistently led the world in 5G, including launching the world’s first commercial 5G service last month”. Obviously upbeat about this successful test using an actual smartphone, he assured, “We will be the first to offer a 5G upgradeable smartphone on our network in 2019.” Verizon’s 28 GHz spectrum and Samsung 5G New Radio solutions were employed to complete the transmissions. The 5G-enabled…

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Verizon has launched the world’s first 5G network

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October 1st, 2018 will be remembered as the date when the first 5G broadband network went live,  with the telecommunications giant Verizon launching its 5G network in parts of Houston, Indianapolis, Los Angeles and Sacramento. The company confirmed that it will be expanding its coverage shortly, pending the installation of new standards-compliant equipment. “The world’s first commercial 5G service is here. We’ve formed incredible partnerships with many of the world’s leading technology companies, the international technical standards bodies, public officials, developers and our own customers to drive the 5G ecosystem forward, faster than most had predicted. And now, actual customers. It’s been an incredible journey…and we’re just at the starting line,” the president of Verizon Wireless, Ronan Dunne, expressed enthusiastically. The very first user on this network, a resident of Houston, Clayton Harris, became one of the early adopters by setting up a “5G Home” service, an ultra-fast…

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Verizon launches its own VPN called Safe Wi-Fi

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Connecting to a public WiFi network at airports, hotels or even at a local coffee shop is not always as safe as one might think, as intercepting private information sent over a public network is quite easy even for inexperienced hackers. As a result, Verizon has decided to combat this security vulnerability by launching a VPN for their customers, Safe Wi-Fi. This new service protects personal data from prying eyes, and blocks advertisement trackers by using VPN encryption. Safe Wi-Fi is available on iOS and Android devices for a fee of $3.99 per month, and can cover up to 10 devices linked to a Verizon account. Considering how much the theft of personal information might cost a user, this is a small price to pay for keeping important data secure.

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