837 Results

VoIP services

Search

Top 10 VoIP books for advanced users

By

VoIP technology has spawned a booming market packed with exciting and innovative products and services that are constantly emerging and evolving to enhance our personal and professional lives. However, all of these advanced solutions also require in-depth knowledge and expertise by those who design, install, maintain and monitor VoIP services. In order to understand VoIP and advance the development and implementation of this technology, software engineers, network administrators, designers and other IT professionals need to learn and update their skills on a regular basis. Northrop Frye, one of Canada’s most eminent thinkers, once said, “The most technologically efficient machine that man has ever invented is the book.” With this in mind, VoIP.Review has compiled a list of ten books for those who want to keep up to date with the increasingly complex world of high-tech VoIP communications. So, let’s delve into some of the most useful publications! VoIP Technology:…

by
Keep Reading
Telecom News

Sangoma Technologies acquires US-based VoIP Innovations

By

Ontario, Canada-based Sangoma Technologies, a provider of Unified Communications solutions, has announced the strategic acquisition of VoIP Innovations, LLC (VI), a privately-held technology company in Pittsburgh, PA that specializes in wholesale SIP trunking. This acquisition, Sangoma’s eighth in the last eight years, is expected to provide the combined company with several strategic advantages, including increased scale, a recurring revenue contribution that continues to grow, an entirely new product category in Communications Platform as a Service (CPaaS), robust EBITDA margins, and a new sales channel. Bill Wignall, President and CEO of Sangoma, said, “We continue to look for prudent ways to grow our product portfolio, customer base, distribution network, overall sales, recurring revenue and EBITDA. This acquisition is strategic to Sangoma for all of those reasons, and with about 90% of VI revenue being recurring, it should increase Sangoma’s proforma recurring / services revenue to approximately 45% of total sales.”…

by
Keep Reading
Telecom News

Altran opens US-based networking center for cutting-edge 5G services

By

Global engineering and R&D services company Altran Technologies, SA, mainly operating in the fields of high technology and innovation consultancy, has announced a new advanced networking center in the United States to support customers seeking to accelerate their 5G transition and virtualization deployments. The opening of the company’s new office in Manhattan will involve the hiring of additional experts in the field of 5G and related technologies, as well as the development of new software platforms that will help deliver leading-edge products and services. Pascal Brier, Executive Vice President of Strategy, Technology and Innovation at Altran, said, “The rollout of 5G is a game changer requiring robust, cost-effective software frameworks and platforms to power the next generation of wireless solutions for IoT, mixed-reality and autonomous vehicle applications. Altran is uniquely positioned to provide the necessary consulting and integration services, and this investment will ensure we remain at the absolute…

by
Keep Reading
Telecom News

Telco Telus to spend $700 million for ADT Security Services Canada

By

Telus Corp., one of Canada’s largest telecommunications companies, is expanding its security business and has agreed to acquire ADT Security Services Canada, Inc. (ADT Canada) for approximately CAD 700 million. ADT Canada provides security and automation services for residential and business customers. The company has about 500,000 customers and 1,000 team members across the country. Jim DeVries, President and CEO at ADT, said, “The sale of our more capital intensive Canadian operations enables us to sharpen our focus on the exciting growth and higher margin opportunities in the U.S., where we can more efficiently invest our time and resources. Importantly, these emerging opportunities are ideal for leveraging the trusted ADT brand as we continue generating strong free cash flow to drive shareholder value over the long term.” According to the agreement, all of the ADT Canada team members and customers will join Telus. The company said it will “deepen…

by
Keep Reading
Telecom News

Verizon delivers enterprise-grade collaboration over its global VoIP service

By

American telecoms giant Verizon said that it has made enterprise-specific upgrades and has “supercharged” its cloud-calling Virtual Communications Express (VCE) platform. The company has boosted its VCE solution by providing delivery over its global VoIP network, and reinforced the service with hosted or premises-based SD-WAN connectivity. The platform, which now provides an opportunity to enhance employee collaboration and productivity, is currently available across Asia, Europe and the United States. Alla Reznik, Executive Director of Customer Experience, Global Products and Services at Verizon, said, “By leveraging Verizon’s global network strength and market leading VoIP portfolio, we have developed an enhanced collaboration solution that delivers powerful hosted UC&C features underpinned by superior network connectivity and performance. This enterprise-grade solution will take global business collaboration to the next level.” In its press release, the company said that by combining the VCE platform with Verizon’s VoIP service, users will significantly reduce costs…

by
Keep Reading
Telecom News

Belgium’s first all-VoIP network set up by World Telecom Labs and Edpnet

By

Telecommunications equipment supplier World Telecom Labs (WTL) and a mobile virtual network operator Edpnet, have announced that the first all-VoIP network in Belgium is now live, enabling businesses to benefit from high-quality and cost effective voice services. It is stated that Edpnet has become the first operator in Belgium to make the switch from traditional ISDN to a VoIP platform, thus gaining the ability to easily add more capacity, which will ensure the company’s future growth. For this move, Edpnet has deployed WTL’s VoIP switches for its VoIP links, ensuring high call quality and an always-on network, and optimizing bandwidth capacity. Joachim Slabbaert, COO at Edpnet, said, “WTL is a technologically innovative company whose team really understand what VoIP operators want and need.  We buy from them because they do what they say – improve our network and reduce our costs. This migration is a huge milestone for our company and has…

by
Keep Reading
Telecom News

Cloud infrastructure services market revenue is soaring, Canalys reports

By

According to the most recent report from Canalys Cloud Channels Analysis, the worldwide spending on cloud infrastructure services has increased by more than one third (37.6%) year-on-year, soaring to USD 26.3 billion in the second quarter of 2019. The ranking of the leading cloud service providers remains unchanged, with Amazon Web Services (AWS) dominating at 36.1 percent growth, with revenue of over USD 8.3 billion, and a total market share of 31.5 percent. Microsoft Azure comes second with its sales growing by 63.6 percent to just under USD 5 billion, increasing its marketing share to 18.1 percent. In third place is Google Cloud with a 9.5 percent market share, followed by Alibaba Cloud in the fourth position. In total, cloud infrastructure revenue grew by USD 7.2 billion compared to a year ago, and the current expansion marks “the biggest ever quarterly increase in terms of value, highlighting the continued robust…

by
Keep Reading
Guides & Tips

Effective ways to improve customer service in a VoIP business

By

We live in a world of increasingly complex telecom and VoIP services, with subscribers having access to an abundance of cutting-edge products. The fierce competition in the field of communications demands an excellent customer experience in order to attract and retain customers, and to reduce churn. With so many choices on offer, the power has shifted to customers – if faced with a problem, they have come to expect an immediate resolution. Unfortunately, the surveys of customer experience in the telecommunication world reveal that, in general, consumers have a very low opinion of the telecoms industry and are dissatisfied with the support that they receive from their providers. It seems that the reason for this deficiency may be found in the mindset of telecom operators, who devote most of their time and effort to building and managing their VoIP networks, rather than indulging their customers. Satisfactory customer experience in…

by
Keep Reading
Telecom News

NTT Corporation launches a new global technology services provider

By

The Japanese telecommunications company Nippon Telegraph and Telephone Corporation (NTT Corporation) has set up a new global technology services provider, NTT Ltd. The new NTT enterprise combines the capabilities of 28 companies, with NTT Communications, Dimension Data and NTT Security amongst others, into a single entity worth USD 11 billion. Headquartered in London, NTT Ltd. will have about 40000 employees in offices spread across 70 countries and regions. According to Jun Sawada, President and CEO for NTT Corporation, combining the new capabilities of NTT Ltd. along with NTT Data creates a global technology and business solutions provider outside Japan, with revenues of USD 20 billion. “Going forward, we will accelerate our execution as one NTT in order to contribute to a smarter and better world through digital transformation,” said Sawada. The collaboration of all these companies and the increased investment in innovation and R&D will allow NTT Ltd.…

by
Keep Reading
Load More