In an exciting development for businesses seeking streamlined communication solutions, CallCabinet has officially integrated its cutting-edge recording and analytics solutions with Zoom Contact Center. This groundbreaking move effectively eliminates the need for multiple, independently managed recording and analytics systems.
IBM’s latest partnership with the UK government to create a national biometrics platform has sparked heated debate within the tech community. While the tech giant affirms its commitment against mass surveillance, fear persists about the system’s potential for misuse. Transparency and clear parameters for this new technology’s use are now of paramount importance.
Evolve IP, a rapidly expanding global collaboration solutions provider, has achieved the esteemed status of a gold partner with Snom, a leading IP telephony hardware manufacturer. This development marks a significant step forward for Evolve IP’s digital transformation capabilities, particularly across the EMEA region.
The Federal Communications Commission (FCC) has set its sights on reshaping the allocation of approximately $9 billion earmarked for rural 5G expansion. FCC Chairwoman Jessica Rosenworcel announced the move, emphasizing the need to bridge the digital divide across underserved areas of the United States.
GoTo, a trailblazer in communication solutions, has introduced a groundbreaking feature named AI Chat Analysis within its Contact Center platform, enhancing the realm of customer service with advanced AI capabilities. This innovative add-on promises to reshape the way customer service supervisors and analysts understand and interact with customer inquiries.
IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of Artificial Intelligence (AI) in Customer Relationship Management (CRM). Their partnership seeks to empower businesses across various industries to transform customer, partner, and employee experiences while ensuring the security of their data.
In a bid to keep pace with the recent barrage of tech revelations from its contemporaries, Google has slated October 4th for the grand debut of its latest Pixel phones and the eagerly anticipated Pixel Watch. In a communiqué dispatched to media representatives today, the corporation revealed that the upcoming Made by Google event, synonymous with its in-house hardware premieres, is scheduled for New York City, with the keynote kickoff pegged at 10:00 a.m. Eastern Time.
Content Guru, a prominent global provider of cloud contact center and customer experience (CX) technology, has announced today that its storm® cloud contact center solution has been granted the United States Federal Risk and Authorization Management Program’s (FedRAMP) In Process designation at the High Impact Level.
Leading cloud communication and contact center solutions provider, 8×8, Inc., has unveiled an enhancement to its Intelligent Customer Assistant platform, introducing voice-powered conversational AI. This addition augments the already robust conversational AI self-service capabilities of 8×8’s platform, enabling businesses to seamlessly deliver both straightforward and intricate experiences through digital and voice channels.
DIDWW, a leading provider of premium quality VoIP communications, two-way SIP trunking and SMS services, is primed to both participate and sponsor in two of the most anticipated telecommunications events this September – the Asian Carriers Conference (ACC 2023) and the Wholesale World Congress (WWC 2023).
