One of the most important lessons society has learned from being stranded at home and unable to travel during a pandemic, is that once carbon emissions fall, the benefits materialize remarkably quickly. What have telecommunications providers learned during this time? That due to the staggering demand for digital communications at this time, the global telecom infrastructure has been forced to consume more energy than ever before, increasing the carbon footprint.
Ofcom has a plan for phone boxes Under new guidelines published by the UK communications regulator, Ofcom, stronger security for public call boxes went into effect. The new guidelines update from Ofcom’s aims to guarantee that strategically located phone boxes are not removed and that they are modified to provide extra services. As a result, phone boxes will be protected against removal if they are still needed by a local community. Millions of UK residents continue to rely on older technologies such as landlines and payphones for connectivity. Read more at: https://tinyurl.com/mryanv67 TIM to cut 1,200 jobs to minimize costs TIM has reportedly secured an agreement with labor unions that will allow the company to cut up to 1,200 positions, allowing TIM to save significantly on domestic personnel expenses. Cuts will be implemented through a voluntary early retirement program, which will be the first step in the Italian incumbent’s larger…
Dialpad has launched Ai CSAT, a technology that evaluates each and every contact center interaction and forecasts customer satisfaction (CSAT) in real time. Dialpad’s Ai CSAT solution seeks to assist businesses in their desire to move away from post-call surveys, which can generate customer weariness and are sometimes seen as relationship deterrents. As a major component of the Dialpad TrueCaaS platform, Ai CSAT will enable insight into 100% of conversations and evaluate each client call. Organizations will be able to gain actionable data using AI and the customer satisfaction (CSAT) score, resulting in a superior customer experience. The purpose of AI CSAT is to enable a customer-centric strategy in which businesses may compile a comprehensive image of their consumers without bothering those customers with human feedback or surveys. This strategy will improve customer service by providing an accurate average CSAT score for each client and decreasing uncertainty and…
Nokia, DOCOMO, Fujitsu, NEC, and NTT have established a collaboration to design and develop critical 6G technologies. In proof-of-concept (POC) experiments, next-generation mobile technologies will be focused on the sub-terahertz band and AI-enabled interfaces. The partnership will concentrate on two proof-of-concepts for upcoming 6G technologies: an AI native air interface and sub-THz radio access. These seek to prove that an AI-based 6G air interface outperforms a traditional air interface in terms of performance, and that high-data-rate beamformed access can be obtained in a high frequency band at 140 GHz. Nokia thinks that 6G will not only improve on existing technologies and systems, but will also expand and revolutionize the capabilities of a network. It will bring together the human, physical, and computer realms in order to unleash the full human potential. Nokia has identified six important technologies that will be critical components of future 6G networks in order…
Zain launches voice over 5G Zain has become the first operator to commercially offer voice over 5G (Vo5G) services on its standalone 5G network. The new Vo5G service is accessible across Kuwait with statewide coverage, and on the all-new Samsung Galaxy S22 family of handsets. Phone-over-5G enables clients to experience crystal-clear voice communications over the 5G network alongside data services, all without interruption. Customers may also utilize the Internet, streaming services and data-heavy apps while having phone conversations, thanks to 5G’s stable and ultra-fast speeds. Read more at: https://tinyurl.com/2p8as9nu Staffbase buys a majority stake in dirico Staffbase has purchased a controlling position in 247GRAD Labs GmbH, the software business behind the dirico content collaboration platform. The dirico platform enables businesses to plan, develop, publishand evaluate content for marketing as well as internal and external communication. As a consequence, Staffbase today employs over 700 people and serves over 2,000 customers globally…
ESET, a multinational cybersecurity company, has introduced a new suite of solutions for the telecom and ISP industries, with the goal of providing consumers with comprehensive protection. The newly released ESET NetProtect suite provides network operators and end users with the tools they need to battle complex and evolving mobile threats. The new ESET NetProtect can safeguard consumer devices linked to telecom and ISP networks from harmful web domains or domain risks such as malware, phishing and possibly undesirable material via mobile or fixed network connections. End users may utilize the ESET NetProtect administration interface to modify their connected devices’ ESET NetProtect settings, manage their domain whitelists and blacklists, and receive security reports. These network-level solutions do not require any software installation on end-user devices because they’re compatible with every Internet-connected device, including iOS and Android, thanks to their integration into telco and ISP network services and proven…
BT and Ericsson have launched a new cooperative venture in which the two companies will collaborate to deliver private 5G networks to Industry 4.0 clients. The details of the multimillion-pound arrangement have not been released, although it is reported that the partnership duration is to be for several years. Under the terms of the agreement, BT will use Ericsson technology to provide private 5G networks to partners in a variety of industries, including manufacturing, healthcare, and transportation and logistics, with a focus on enabling valuable solutions such as asset tracking, predictive maintenance and automation. Asset tracking, predictive maintenance, networked sensors, real-time data processing, automation and robots are among the industry 4.0 solutions promised. The actual implementation may vary depending on the environment, but the private 5G network, which enables all of these use cases with low latency connectivity, is the main selling point. Katherine Ainley, CEO Ericsson…
ORENcloud is a cloud communications company, with a mission to revolutionize communication solutions by assisting businesses gear towards digitization in adopting cloud communications to achieve agility, resilience and modernization. Organizations may benefit from ORENcloud’s hosted unified communications for a variety of reasons, including mobility, accessibility, flexibility, management and affordability. Hosted IPPBX, Contact Center, Ticketing, Helpdesk solution, Microsoft Teams PSTN Integrations, Unified Chat and Chatbots, as well as SIP trunking services are among the telecom’s solutions that help boost corporate efficiency and promote customer-business interactions over multiple channels. The VaaS (Voice-as-a-Service) and CCaaS (Call Center-as-a-Service) solution, enables consumers to acquire a complete set of enterprise-grade communications solutions in a single, easy-to-use package. ORENcloud SIP trunking offers high-quality, multi-codec and multi-connection services, with terminations handled by Tier-1 Local Malaysian as well as international telecoms with virtually unlimited channels. ORENcloud collaborates with these international partners to offer a variety of global…
As sanctions bite, Russia’s MTS begins to discount cell phones MTS, Russia’s largest operator, reported a 76.2 % year-on-year drop in Q1 net profit, blaming the results largely on rising interest rates caused by Western sanctions. Russia boosted local interest rates to 20% in the early days of the conflict before lowering them twice, leaving rates around 14% today. MTS has resorted to selling used and discounted smartphones, and is planning to sell its tower assets, in keeping with the current trend of monetizing passive assets located throughout Europe and beyond. Read more at: https://tinyurl.com/c65t43kb Verizon warns of record rise in ransomware According to Verizon Business, the number of ransomware attacks on enterprises has increased by 13% year-on-year, resulting in a rise exceeding that of the previous five years combined. Ransomware was involved in some manner in one-quarter of the cases investigated, with desktop-sharing software and email being the two…
Hayo Telecom, a Senegalese operator, has chosen Telesmart.io, a worldwide number and messaging service provider, as the provider of its API-enabled number and messaging platform. This is Telesmart.io’s first partnership in the geographic area, and this cooperative venture will help Hayo Telecom service its African consumers more efficiently and effectively. Hayo Telecom has now achieved Dynamic Partner Status as a Telesmart.io partner, giving the company instant access to a number inventory. As contact center, voice and messaging collaboration solutions continue to be in demand, the Telesmart.io inventory management platform for voice and messaging makes it simple to monetize the opportunity in the Communications Platform as a Service (CPaaS) market. The platform may be integrated with Hayo Telecom’s existing business systems as well as Telesmart.io’s “Bring Your Own Numbers” concept to handle all number inventories in one place. Sign-up, connectivity, on-line provisioning, functionality, visibilit, and reporting are all automated…
