News Roundup

A quick roundup of the news in Telecoms | Week #23

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Ofcom has a plan for phone boxes

Under new guidelines published by the UK communications regulator, Ofcom, stronger security for public call boxes went into effect. The new guidelines update from Ofcom’s aims to guarantee that strategically located phone boxes are not removed and that they are modified to provide extra services. As a result, phone boxes will be protected against removal if they are still needed by a local community. Millions of UK residents continue to rely on older technologies such as landlines and payphones for connectivity.

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TIM to cut 1,200 jobs to minimize costs

TIM has reportedly secured an agreement with labor unions that will allow the company to cut up to 1,200 positions, allowing TIM to save significantly on domestic personnel expenses. Cuts will be implemented through a voluntary early retirement program, which will be the first step in the Italian incumbent’s larger job-cutting agenda. At the end of 2021, TIM had about 52,000 employees worldwide, 42,591 of them being situated in Italy. The telco’s current strategic plan calls for it to lower basic expenses by up to 20% by 2024.

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RoboKiller identified 11.9 bn spam texts in May

According to RoboKiller, a software that removes 99% of spam calls and text messages, Americans received 11.9 billion spam text messages and 6.4 billion spam calls in May 2022, a 5% rise over April. Robokiller has recorded that Americans were bombarded with 55.5 billion spam texts this year. If they continue at this rate, 2022 might exceed the previous year’s record-breaking spam text totals. Current fraud trends include vehicle warranty scams, health insurance scams, and travel-related scams.

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SharpenCX releases an AI platform for CCaaS/UCaaS

SharpenCX has introduced the first comprehensive AI platform in the CCaaS/UCaaS market. The AI platform gives users significant flexibility in creating bots that can be simply implemented using low code/no-code techniques. Sharpen’s AI technologies provide contact centers with a 360-degree experience by precision-routing consumers to the proper employee before they reach the line, monitoring conversations on the call in real time, and offering coaching opportunities for supervisors. In addition, this platform provides historical data analysis on interactions, thereby delivering trend data to management.

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Nokia wins a ten-year extension contract with Orange Poland

Nokia has secured a ten-year contract renewal with Orange Poland. The move will assist Orange’s aim of providing its consumers with best-in-class services. Nokia will update all current networks, including equipment used to phase out Orange’s 3G network and infrastructure solutions that allow for frequency reallocation to improve 4G coverage and capacity. This network revamp is expected to last until 2025.

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