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Conn3ct snaps up ICR Speech Solutions and Services

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The Apiary Capital portfolio company Conn3ct, a provider of unified communications, contact center and global network service solutions, has acquired ICR Speech Solutions and Services Limited (ICR), a highly specialized speech application development company involved in interactive voice response (IVR) and next-generation speech bot technology. Conn3ct said that this acquisition is a major event in the company’s strategy, and adds important skills and intellectual property to IVR, which is essential for delivering an optimum call center customer experience. According to a statement, this partnership with ICR will enable Conn3ct to offer a fully automated caller experience, where complex queries are quickly identified and routed to a live agent. IVR is a critical contact center technology that provides the initial response to the calling customers before they reach an agent. Substantial advances in technology and the introduction of artificial intelligence and machine learning have driven IVR from basic call management to…

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A quick roundup of the news in Telecoms | Week #26

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Ujet raises $55 million to expand cloud-based customer support platform Ujet, a leading provider of cloud contact center software, has secured USD 55 million in Series C funding to expand its sales and marketing teams at home and internationally, as well as launch new products and features. The San Francisco-based company already claims to have several high-profile clients, including Google, Instacart, and PayPal’s iZettle. Ujet enables customers to contact support teams through voice, email and messaging, and integrates smartphone cameras so they can easily submit photos and videos documenting problems. With this funding, the company is now well-positioned to capitalize on the increased demand for cloud-based contact center technology. Read more at https://tinyurl.com/y8ayek29 UK security officials tell telcos to stock up on Huawei gear – report The National Cyber Security Centre (NCSC) has suggested that UK telecoms operators stockpile critical equipment to ensure the sustainability of telecoms infrastructure, as political…

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A quick roundup of the news in Telecoms | Week #24

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Ireland’s GoMo goes for more as it hits 200,000 customers Virtual network operator GoMo, the budget mobile brand of Irish telco Eir, has reached 200,000 customers, since launching only eight months ago. The company exists entirely as a digital brand, requiring customers to sign up online to be mailed a SIM card. This “digital-first” approach even extends to customer service, which is available only through online chat, without accessible call centers. GoMo uses Eir’s network and offers 99 percent population coverage and over 97 percent 4G coverage. Since its launch, GoMo has gradually increased its customer base, with figures from the Irish regulator suggesting that the majority are migrating from rivals Three and Vodafone. Read more at https://tinyurl.com/y7uwytwt JSonar raises $50 million for AI-powered database security products Database security startup jSonar has secured USD 50 million, which it plans to put toward R&D and go-to-market efforts. The company said that its AI-powered solutions help users…

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Telefonica Deutschland hands over 10,100 telecom sites to Telxius

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Telefonica Deutschland Holding AG, the leading mobile operator in the German market, has announced an agreement to sell about 10,100 telecom sites to the group’s majority-owned tower infrastructure arm Telxius Telecom for EUR 1.5 billion. The acquisition deal includes 10,000 rooftop sites and up to 80 tower sites, as well as an obligation to build 2,400 new sites (BTS). This move will ensure the company’s exceptional future growth in Germany, Europe’s largest telecom market, where a robust deployment by operators is expected to improve mobile broadband coverage and secure the future deployment of 5G. Markus Haas, CEO of Telefonica Deutschland, said, “This is one of the largest and most important transactions in the history of Telefonica Deutschland. It represents an important milestone in focusing our business activities. We are pursuing a clear course based on our growth strategy. Within this strategy, we are focusing on further improving the quality of the O2 network for our…

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A quick roundup of the news in Telecoms | Week #20

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Facebook, telcos to build a huge subsea cable for Africa and the Middle East Facebook, together with a group of telecom companies, including Vodafone, Orange, STC, China Mobile International, MTN GlobalConnect, Telecom Egypt, and WIOCC, will build a subsea cable system that is claimed to be one of the largest in the world. The project is called 2Africa and will cover 37,000 km of cables interconnecting Europe (eastward via Egypt), the Middle East (via Saudi Arabia), and 21 landings in 16 countries in Africa. The system is expected to go live in 2023/4, delivering more than the total combined capacity of all subsea cables serving Africa today, with a design capacity of up to 180 Tbps. Read more at https://tinyurl.com/yahgfe8g Workvivo raises $16 million to reinvent the intranet in the age of Slack and Zoom The Irish startup Workvivo, an employee communications platform, has raised USD 16 million in a Series A…

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ComReg opens up additional spectrum to create more capacity for telcos

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The Commission for Communications Regulation (ComReg), the Irish national regulatory authority, and the current Minister for Communications, Climate Action and Environment Richard Bruton TD have signed new regulations that will allow the release of additional radio spectrum to create extra capacity for mobile phone and broadband services. These are temporary measures taken in response to a sharp increase in the use of mobile networks, as people rely more heavily on their operators to communicate and stay connected during COVID-19 social distancing. According to ComReg, mobile operators have coped well with increased usage so far, but they have currently less headroom to accommodate further spikes in demand. ComReg Commissioner, Jeremy Godfrey, said, “The provision of this spectrum will help the mobile providers cater for the increased demand on their networks. ComReg will continue to work with industry and will support operators so that telecoms networks may continue to meet demand…

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A quick roundup of the news in Telecoms | Week #15

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BEREC says COVID-19 won’t break the internet The Body of European Regulators for Electronic Communications (BEREC) has announced that the increase in Internet usage across the continent is more or less stabilizing and that networks have been able to withstand the pressure. BEREC said that national regulatory authorities (NRAs) have reported “a stabilization in the overall traffic, but some NRAs still observe an increase of the overall traffic.” Some operators have expanded their network’s capacity to cope with the steady growth of traffic. According to the organization, “operators, which did not take any such measure, are still closely monitoring their network’s capacity to check if an upgrade is necessary.” Read more at https://tinyurl.com/rxmg53l Vodafone slashes costs of core network functions across Europe using VMware’s telco cloud The UK-based telecoms operator Vodafone has completed the deployment of a single digital network architecture across all of its 21 European business markets, using…

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A quick roundup of the news in Telecoms | Week #14

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Comcast says voice and video calls have skyrocketed 212 percent during widespread self-isolation Comcast Corporation, a global media and technology company, has announced that voice and video calls have more than tripled on its network since people across the US started working from home due to the COVID-19 outbreak. According to the company, traffic in this category has increased by 212 percent in total, while overall peak traffic on its network has grown by 32 percent. Tony Werner, Comcast’s tech leader, said that the additional traffic is “well within the capabilities of the network,” and despite the increases in usage, the company’s network is working just fine. Read more at https://tinyurl.com/skncjow Zoom freezes feature development to fix security and privacy issues Over the past few weeks, the Zoom video conferencing app has been widely used for personal and business online meetings during the coronavirus lockdowns around the world. According to the…

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A quick roundup of the news in Telecoms | Week #12

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Work from home: Can the telecoms industry take the strain? Many businesses opt for remote working due to the ongoing coronavirus crisis, and this has led to a dramatic increase in the use of online services. The additional pressure is proving problematic for the telecoms industry in Spain, which has reported a 40 percent increase in data consumption and a 50 percent increase in mobile phone usage. Movistar (Telefonica), Orange, Vodafone, Masmovil, and Euskaltel have issued a joint statement in anticipation of the national lockdown, urging customers to take “intelligent and responsible use of the network and the resources it provides us.” Meanwhile, BT, the UK’s largest telecom provider, said that its network can handle it. Read more at https://tinyurl.com/sm8bms7 Vodafone unveils five-point plan to combat COVID-19 Vodafone has put forward a five-point plan to maintain network services and assist governments across Europe in controlling the outbreak of coronavirus. The five…

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