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People & Interviews

Alianza CSO on Why Telcos Must Ditch Legacy Systems

By Aiste Kryzanovske April 29, 2024

CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.

Gadgets

Cisco Announces New Multifunctional Collaboration Devices for Hybrid Work

By Kamile Bigenyte March 26, 2024

At Enterprise Connect, Cisco (NASDAQ: CSCO) today unveiled new purpose-built, multifunctional devices that deliver modernized collaboration experiences to today’s hybrid workforce. The company announced the launch of the Cisco Board Pro G2, an AI-fueled and touch-enabled collaboration device and Cisco Desk Phone 9800 Series, designed to bring a modern and personalized productivity hub to any desk.

CPaaS

SIPPIO Announces Major Expansion to Product Suite at Channel Partners Expo

By Kamile Bigenyte March 13, 2024

SIPPIO, the global leader in voice enablement, has today announced a powerful expansion of its Microsoft Teams Phone service at the Channel Partners Expo in Las Vegas. The new solutions offer advanced reporting, call recording, AI-driven insights, and integrated messaging, elevating the Microsoft Teams Phone experience for businesses worldwide.

Fun & Lifestyle

The science of empathy and how to build strong business relationships

By Aiste Kryzanovske February 19, 2024

In the whirlwind of business, empathy emerges as a potent force, fostering genuine connections amidst virtual handshakes and rapid emails. Understanding the neuroscience behind empathy unveils its profound impact on interpersonal dynamics. Mastering its cognitive, emotional, and compassionate dimensions empowers professionals to navigate complex relationships with grace and authenticity.

UCaaS

Sippio Announces Launch Of Sippio Mobile

By Kamile Bigenyte February 15, 2024

SIPPIO, the global leader in voice enablement, has today unveiled SIPPIO Mobile, powered by Tango Networks. This launch kicks off a series of partnerships and product expansions designed to enhance the Microsoft Teams Phone experience; improving customer value, boosting channel partner revenue, and strengthening customer retention.

News Roundup

A quick roundup of the news in Telecoms | Week #4

By Kamile Bigenyte January 26, 2024

AST SpaceMobile secures a funding boost of $206.5 million from AT&T, Google, and Vodafone. Used smartphone market saw a robust 9.5% growth, while the new smartphone market faced a 3.2% decline. Nokia and Oppo have resolved their patent dispute with a multi-year cross-licensing agreement on 5G technology. ASC Americas partners with Wilmac Technologies to integrate ASC’s “Recording Insights” into Wilmac’s services. Mavenir has secured a contract to modernize messaging capabilities for Deutsche Telekom networks.

CPaaS

SIPPIO Celebrates Landmark Year With Exceptional Growth In Voice

By Aiste Kryzanovske December 20, 2023

SIPPIO, the global leader in voice enablement for Microsoft Teams and Zoom, is celebrating a year of substantial performance, with a 157% increase in year-over-year growth. Complementing this achievement, the company has secured a significant 45,000-seat commitment for Operator Connect from one of the world’s largest global service providers. This success highlights the surging demand for Microsoft Teams Phone and Zoom Phone, signalling a significant shift towards collaboration-based voice in the workplace.

News Roundup

A quick roundup of the news in Telecoms | Week #47

By Aiste Kryzanovske November 24, 2023

Magenta Telekom collaborates with Mavenir, deploying a Cloud-Native IMS solution for advanced voice services like VoLTE and VoWi-Fi, supporting 5G Voice and WebRTC. Snom introduces the C620 DECT conference phone, offering a cordless solution with HD audio quality, wireless microphones, and flexibility for varied environments. CallTrackingMetrics unveils LeadReactor for outbound calling and enhances Zoom integration, optimizing agent productivity. Apple surprises with plans for RCS support on iOS, aiming to improve interoperability between Android and iPhone users,

VoIP Fundamentals

Top 10 best SIP trunking providers

By Aiste Kryzanovske November 13, 2023

With a myriad of options available, choosing the right SIP trunking provider can be daunting. That’s why we’ve compiled a comprehensive list of the top 10 best SIP trunking providers. This article provides an overview of key features, reliability, scalability, customer support, and pricing models. It gives you the necessary information to make an informed decision to transform your business communication infrastructure with this information.

VoIP Fundamentals

What is BYOC?

By Aiste Kryzanovske November 6, 2023

BYOC, or Bring Your Own Carrier, is a cost-effective approach for businesses seeking greater control over their VoIP services. This comprehensive guide explains the concept, advantages, and considerations of BYOC in VoIP. It offers insights into cost savings, global coverage, control, and flexibility, helping businesses make informed decisions to optimize their voice services while cutting costs.