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Telekom Malaysia has won a $265 million contract with the Malaysian government to implement a next-generation 999 emergency response system. TM Technology Services will oversee the project, featuring digital maps, geolocation, and AI to improve response times. This new NG999 system is set to replace the current MERS999 next year.

AI and Machine Learning (ML) are transforming VoIP, enhancing communication efficiency and cost-effectiveness. This integration offers features like real-time call quality optimization, personalized user experiences, and advanced IVR systems. AI-powered analytics unlock valuable insights and improve security. The future holds seamless IoT connectivity and a redefined way we connect through VoIP.

On May 15, the US House of Representatives voted overwhelmingly to reauthorize the National Telecommunications and Information Administration (NTIA) for the first time since 1992. The legislation, passed with a vote of 374-36, aims to update the mission and functions of the NTIA in response to significant changes in the telecommunications landscape.

AT&T has finalized the sale of its cybersecurity division, marking a pivotal moment in the company’s strategic realignment. The division has been transitioned into a new independent entity known as LevelBlue, backed by majority owner WillJam Ventures. This move sees LevelBlue emerge as a standalone managed cybersecurity services business with a global presence spanning 10 countries and boasting a workforce exceeding 1000 employees.

A recent report from Verizon Business has highlighted a significant surge in cyberattacks driven by the exploitation of vulnerabilities, accounting for 14% of all breaches in 2023. The report, titled the Data Breach Investigations Report (DBIR), analyzed a record-high 30,458 security incidents and 10,626 confirmed breaches last year, marking a two-fold increase compared to 2022.

CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.