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NICE has expanded its collaboration with AT&T to boost the capabilities of emergency communications centers by developing a unified incident capture solution for AT&T NG9-1-1 technologies. Showcased at APCO 2024, this partnership aims to revolutionize public safety by enabling 9-1-1 centers to utilize real-time VoIP data for smarter decisions and improved response times.

AT&T takes a significant leap forward in its plans to offer satellite direct-to-phone services following the finalization of commercial terms with low Earth orbit (LEO) operator AST SpaceMobile. The agreement sets the stage for AT&T to provide non-terrestrial network (NTN) coverage through SpaceMobile’s constellation until 2030. Although a firm launch date for SpaceMobile’s network is yet to be confirmed, AT&T anticipates the delivery of the first commercial satellites to Cape Canaveral this summer.

AT&T has finalized the sale of its cybersecurity division, marking a pivotal moment in the company’s strategic realignment. The division has been transitioned into a new independent entity known as LevelBlue, backed by majority owner WillJam Ventures. This move sees LevelBlue emerge as a standalone managed cybersecurity services business with a global presence spanning 10 countries and boasting a workforce exceeding 1000 employees.

AT&T’s CEO John Stankey has shed light on the massive service disruption on February 22nd. Revealing an incorrect protocol during network expansion as the cause, Stankey unveiled a testament of resilience. Meanwhile, AT&T plans to apply account credits to the most affected consumers and small businesses. The incident, affecting an estimated 75% of customers, triggered a swift restoration of service, notably prioritizing first responders.

In an ambitious move to enhance the United States’ emergency services network, AT&T, in partnership with the First Responder Network Authority (FirstNet Authority), has announced plans for a significant upgrade and expansion of FirstNet. This initiative, which could see an investment exceeding $8 billion over the coming decade, aims to build upon the network’s already extensive coverage and capabilities.